Name: Oceana Palms Luxury Guest House
Address: 4 Nerina Close (off Protea Drive), Cape Town, Cape Town, Cape Town, 7140, South Africa
Rating: 9

Computer

Air conditioning

Smoke-free property

Heating

Newspapers

Ticket assistance

Terrace

All Spaces Non-Smoking (public and private)

Reception desk

General

Allergy-free rooms

Non-smoking rooms

Room service

VIP room amenities

Cable TV

Minibar

Hairdryer

Shower

Wardrobe/Closet

Slippers

Toiletries

Rooms

Iron and board

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Services and amenities

Breakfast

Breakfast in the room

Restaurant

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Airport transportation (complimentary)

Area shuttle

Car rental

Transfer services

Transfer

Tour assistance

Tourist services

Library

Bike rental

Barbecue grill(s)

Hiking

Barbeque

Sun Deck

Recreation

Free parking

Free parking nearby

Parking

Swimming pool

Beach/pool towels

Pool and beach

Business center

Event facilities

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Cycling

Fitness facilities

Sports

Babysitting and childcare

Kids

Pets Not Allowed

Pets

At the guest house

Room amenities

Cape Town International Airport

Oceana Palms Luxury Guest House

Cape Town

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

It caters for the guests with hospitality worth of kings and queens. The staff is very efficient the service is out of this world. The food is great its a place you would feel like prolonging your stay just to enjoy the nice service they render.

Divine guest house

Gesust house was a pleasure to visit especially with the family. Pools and views was exceeded. We spent a weekend with the best views u. Sight. Food was also amazing. Will definitely recommend to family and friends. Will book again and was a pleasant stay

Best wekend stay

I had a great holiday with my family the service was excellent the staff is so professional.. I am looking forward to seeing you soon.....

........................the view was fantastic every was on point ..100% hygiene thank so much for your services

I enjoyed every moment.

Perfect place to be,lovely views,great time to be there,wonderful people,awesome environment,yet the beat customer service i have ever received and am thinking of going back to the place would be dope if i had that opportunity again can't wait.

Kak Nxa.

Luxurious, with beautiful view over the ocean. Nearby CBD’. Beautiful rooms with spacious bathrooms 👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Perfect view

The staff at the hotel were great.  I wish I had remembered to get your names, but the gentleman who helped us with our luggage when we got there, the people in the kitchen and servers, and you young lady at the front desk were all great!

What a fabulous view from our luxury room.  The guest house has been refurbished tastefully in retro style and even has a working jacuzzi in the ocean view bathroom! Beautiful fittings and furniture and an excellent breakfast with fresh papaya. Staff are helpful and courteous and the place is spotlessly clean.  Swimming pool is indoors but has a view of the ocean.  Definitely recommend.

Retro treat

We cannot overstate our thanks to Naomi and colleagues who accepted our last minute booking and waited until late for us to arrive. The view from our room was amazing right across the bay. Cleanliness and comfort superb. Excellent coffee for full English breakfast. Thank you so much! 

Last minute booking delight! 

I would like to tell you about my experience at the Ocean Palms Guest House in Gordons Bay. I stayed there with my girlfriend for a week over the December Holiday in 2018. I am only writing this review now since I believed there may be a chance of the issue being resolved and a formal apology given. This was not the case and Ive heard nothing from them since the incident.

A very nice and friendly man, by the name of Ricardo fetched us from Cape Town Airport and took us to the guest house and we were very happy with him throughout our stay as he works there and we saw him everyday and he an honest and genuine guy and also a big Christian. We arrived at the guest house late in the evening and were shown our room by a very lovely front of house lady. The room which was really great and spacious had a safe which didn't work and we later found out that none of the safes in the rooms worked, as we enquired about keeping our valuables there, We were assured that the safes would be repaired or new ones installed soon.

However, the next morning after having breakfast at the guest house, we returned to our room, where I immediately became aware 200 euros was missing from my wallet. My wallet was at the time inside my girlfriends handbag, which was on our main bedroom table. Thinking this was rather strange, but not overreacting, I informed my girlfriend, who  tried to convince me that theft was out of the question and that it seemed impossible since we had only gone downstairs to have breakfast.

However, on the third day, also during breakfast, another 200 euros was taken out of my wallet in mush the same fashion, and it became clear to my girlfriend and myself what was going on. Someone had obviously been going into our room while we were having breakfast downstairs and going through my girlfriends handbag and helping themselves to our money, in particular mine. 

I enquired about the safes which were told would be sorted out and in the meantime were given a "Mickey Mouse" little portable money box in which to lock up our stuff. It was however to late and by now 400 euros was missing from my wallet. This equated to more than R6000 and as you can imagine I was very upset and angry. 

Going through the channels, I informed first Ricardo, who was very understanding and then the manager lady, who was also understanding, but later told us it was not the first time that such things had happened. We were told that housekeeping had been polygraphed in the past for such offences and the ones responsible were dismissed. 

My girlfriend and I were told they would do similar in this case and follow the matter up and let us know the outcome. I am yet to hear anything further from the matter after I was promised they would let me know. My girlfriend said she was told that none of the staff failed the polygraph and that nothing further could be done.

I cannot point fingers at anyone of the staff there as that would be the most unethical thing to do. However, I can tell you what happened to me and so I warn anyone who is planning a trip to the Ocean Palms Guest House in Gordons Bay to be very careful of where you leave your things, especially hand bags with money inside.

It is most unfortunate that one of the staff there is so dishonest, to the degree that they feel entitled to helping themselves to your hard earned money, whilst you are having breakfast. It must be  added that if someone steals something they feel entitled to, they will not fail a polygraph or a lie detector and this is fact.  

We payed a lot of money to stay there for a week over December, as you can imagine, the place is not cheap, However, having said that, you will never find me going back there ever again. I have learned a valuable lesson through this and thought I should share my story with you all.......

Money stolen in the penthouse suite

what an amazing stay we had at this establishment. From the stylish layout to great breakfast and even better staff. So friendly and warm. Mr Ricardo made our stay as a family even more special with his great tips on where to visit and eat. The beautiful Tammy always friendly and helpful, as well as Unathi and Naomi who made me feel very comfortable even when my toddler acted up (which is very important to a Mom).

Oceana Palms Luxury Guest House

Main amenities of the guest house

Location

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