Name: Condado Lagoon Villas at Caribe Hilton
Address: 1 San Geronimo Street, San Juan Antiguo, San Juan Antiguo, San Juan Antiguo, 00901, Puerto Rico
Rating: 8

24-hour reception

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General

Accessibility features

Accessibility

Meals

Business center

Conference Hall

Business

Extra decontamination measures

Health and Safety Measures

Location

At the hotel

Escambron Beach

Condado Beach

Isla Grande Airport

Luis Munoz Marin International Airport

Condado Lagoon Villas at Caribe Hilton

San Juan Antiguo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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14-beds

15-beds

16-beds

17-beds

18-beds

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2-beds

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3-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This hotel was very understaffed one of the days we were there, I know it’s tough with Covid, and we were understanding but it is an issue. We are diamond members & couldn’t enjoy our perk of free breakfast because the wait to get in the restaurant was so long. 
We got back late on Friday night & were starving, we had to leave the property to get food b/c the restaurants were so understaffed. 
Also, the pool was filthy- there was actual trash floating in the water. 
Staff was about 50/50 on rude/nice- probably b/c they were so understaffed. 

Under staffed, poor service, dirty pool

Caribe Hilton was as lovely as ever.  Pool area is one of my favorites in San Juan.  I want to give special recognition to the attentiveness of the Valet team...Jose, Hector and the young lady working valet were wonderful.  Edgar at Lola/Rustica restaurant was a GREAT server.  Overall had a wonderful stay.  I would highly recommend the Caribe Hilton

WONDERFUL

Was a wonderful stay at the Caribe Hilton…beautifully setup for a great stay…pool side bar was awesome…Hivaur Avila was the perfect bartender with would  excellent drinks for a great day in the sun! 

I would recommend this hotel for a great stay in PR

Trip to PR

The hotel is nice, it is in need of immediate repairs and upkeep.   It is very dated hotel whereby they added new amenities to circumvent the major repairs that are needed. The pool is somewhat less than expected with minimum availability due to the number and size of the hotel. Surprisingly enough, there was not enough staff to maintain a hotel.

I expected more of the Hilton Chain

It was wonderful! The customer service, the attentiveness, the food and the accessibility to restaurants, water and other activities was perfect! It was definitely the best location! I’m going to stay there when I return to Puerto Rico.

Incredible experience

my stay was very great! i had a nice overlook on the 16th floor of the ocean and the city, the private beach was super nice, hotel room as well, definitely recommend here! the drinks were definitely good 

felt very welcomed

Poor costumer service, rooms are in serious need of renovations, they have roaches, the towels are hard and stained, and the restaurants are short staffed and ridiculously slow. Our room was not ready at check in. Waited in hot hotel lobby for almost 2 hours. The A/C was not working in our room. Felt like a damp basement. Went on a rainforest hike in the mud, came back to the hotel take a shower and had to wait for nearly 3 hours for clean towels. 

Do NOT stay here

We wanted somewhere nice to go after the being home so long due to the pandemic. We had stayed at another property and we weren’t satisfied so we moved to Caribe Hilton for the remainder of our stay. It did not disappoint! It is a beautiful property and the location was perfect. Although it was very busy, we did not feel overwhelmed and the upgrade to an ocean view sealed the deal for us. We will definitely be back next year!

First Time in PR

Great location and the accommodations were fantastic!! Will be definitely coming back to this hotel in the future whenever I have to travel back to the island to meet up with family and friends! Loved it!!

Amazing hotel!

This is a beautiful property with lots of places to relax. Surprisingly, the Pina Coladas actually hold up and are delicious. The staff are generally very hospitable and attentive. I would love to go back after covid has passed and things are 100% open, but even with the necessary restrictions it was a great property.

Condado Lagoon Villas at Caribe Hilton

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