Name: Ikar Plaza
Address: 35 Ulica Wschodnia, Kolobrzeg, Kolobrzeg, Kolobrzeg, 78-100, Poland
Rating: 7

Shopping on site

24-hour reception

Elevator/lift

Smoke-free property

Heating

Gift shop

Garden

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

Rooms

Luggage storage

Telephone

Services and amenities

Restaurant

Packed Lunches

Meals

Internet access

Internet

German

English

Polish

Languages Spoken

Barbecue grill(s)

Billiards

Ping-Pong

Recreation

Swimming pool

Spa tub

Pool and beach

Business center

Fax and copy machine

Meeting and presentation facilities

Business

Fitness facilities

Sports

Massage

Steam room

Beauty services

Sauna

Beauty and wellness

Babysitting and childcare

Children's playground

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Ikar Plaza

Kolobrzeg

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I think the food was the worst part. We had breakfast and dinner buffet included with our 5-day package holiday. The coffee was instant coffee and had no taste. The bread tasted day old. There was no bacon or sausage or pancakes or waffles They did make omelettes but even they were tasteless. They served salads and lots of gelled things and no fresh fruit! Dinners were almost the same. Lots of gelled salads and cooked eggs smothered in a gross sauce. The hot items were so unappetising like liver or a meatball dish. If they served roast, it was always as a cold cut. Just boiled potatoes, never rice. Never any dessert. NO KID FRIENDLY food! To me, food is part of having a great vacation and so this we especially disappointing. They picked the cheapest foods they can find and tried to make them look elegant. The staff bordered on rude and were very unfriendly. They spoke no english. The system to get towels for the pool was especially irritating! Most of the time, no one was there to get a towel or if you needed a towel and someone was there and you politely ask for one, "READ the sign! It says you must come at 4:00!" Not a hint of kindness or understanding. So what were we to do? The pool, jacuzzi and sauna's were nice. The maids were the only nice people and they kept the rooms clean. The web page advertises a small play area behind the pool for children. We couldn't find it and asked the front desk, "Where is the out-door play area?" They looked at us like we were crazy and said that there was none. Later we found the web page and asked to see someone in charge. We showed it to someone in a back office and they just said, "Well, it will be built." We said, "Part of the reason we picked this place was for the children."  There were no "sorries" or apologies just excuses. During the massages, they play LOUD pop music! It was not a peaceful, quiet atmosphere. I got food poisoning one night and on our last day a whole group of senior citizens got food poisoning as well.  They told us, "Never again will we come here!"  I say the same, "Never again."

Disappointing.

On arrival my wife was asked what treatments she would be taking. The staff were amazed when she replied none. Because this is, in fact, a sanatorium offering a variety of treatments with accomodation included.

First, the good points. The place is ideally located, close to the beach and with easy access to a footbridge over the railway line to access the old town. The rooms are modern and stylish, even if the bathroom was very small. The breakfast was quite adequate, tho' could do with a few more hot/warm options.

Meal times appear to be allocated - you are given the times between which (eg) breakfast should be taken. Our finishing time for breakfast was 09.40 but we were surprised to find ourselves surrounded by staff eating the same breakfast at the tables next to us at 09.30. Dinner is apparently only available between 17.00 and 19.15. We didn't try it.
Our room did not have a 'do not disturb' tag so we were woken at 08.40 by the cleaner wanting to get in. A kettle was provided but you have to bring your own coffee/tea/sugar/milk and, sadly, it was impossible to fill the kettle from the sink as the sink was too small to get the kettle under the tap. Whilst the room was clean, the general areas, which were quite old fashioned, were not cleaned regularly - a water bottle dumped next to a trash can was still there two days later. Also, the metal frame of the terracing outside the room was seriously weakened by rust.
The staff appear to know only Polish and German as the vast majority of the clientele during our stay appeared to be German, mostly >60 years old.
Adverts indicate that there is free wi-fi, which there is. But it is not available in the rooms and you must go down to the public reception area to access it. Not great if you have business obligations which require a degree of privacy. 
Finally, the hotel has a bar which it is stated is open until 22.00. We arrived in the bar one evening at 21.15 and were told, quite rudely, that the bar was closed, that the staff were cleaning up and if we wanted anything other than beer or vodka we should go elsewhere. We did.

This is NOT a hotel

I' ve spent 4 days with my partner in Ikar Plaza Hotel in Kołobrzeg. We got a amazing, specious room with a view on the sea on the 4th floor. The bathroom was big and clean. Beds very comfortable. Housekeeping staff very helpful and polite. Variety of the food average. Restaurant staff very unpleasant, making impression of totally miserable and I could feel that they are hating a job and its not a right place for them. Throwing up a sugar bowl in front of customer face during a dinner or not replying for a Good Morning should never happened in a 4* class hotel and I don't think is the most professional behavior which a guests expecting from.The worst waiting staff that I ve ever seen Reception staff not really happy though,Conclusion- beautiful building with ugly people.

Rude staff

Average, staff not sure what they are doing, pretty unhelpful, clean, rooms ok, had problems with connection to the Internet, great location, looks new though you can see pain peeling off, used carpets

Ikar Plaza

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