Name: Hotel Puerta del Cielo
Address: Av. del Conquistador #156, Cuernavaca, Cuernavaca, Cuernavaca, 62240, Mexico
Rating: 4

24-hour reception

Garden

Terrace

General

Cable TV

Shower/Bathtub

Shower

Rooms

Microwave oven

Meals

Free Wi-Fi

Internet

Free parking

Parking

Swimming pool

Outdoor pool

Pool facilities

Pool and beach

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Museo Frida Kahlo

Mexico Park

Chapultepec Park

Castillo de Chapultepec

Parque Zoologico de Chapultepec

Museo de Arte Moderno

Museo Nacional de Antropologia

Museo Rufino Tamayo

The Angel of Independence Monument

La Ciudadela

Museo Soumaya

Torre Latinoamericana

Zocalo

Museo Nacional de la Revolucion

Alameda Central

Palacio de Bellas Artes

Metropolitan Cathedral

Museo Franz Mayer

San Ildefonso College

Benito Juarez International Airport

Toluca International Airport

Hotel Puerta del Cielo

Cuernavaca

It was horrible I don't recommend anyone to go here, the place is dirty and very old it had a really bad smell and was not suited for staying, bed was also dirty and the room was not very well taken care of

Hideous and inappropriate

There's no fence or protection in the parking area. There's no reception, they're are watching tv all night, this and the constant phone ringing is heard loud in the rooms. They asked me to pay cash, the pos "wasn't working", but I suspect the don't have any. I had to take a trip to the ATM. The entrance stairs and hall are not covered, you'll get wet as I did, if it rains. The hallways get wet. The bathroom an closet area are pretty runned down. There are a lot of spiderwebs and old paint in the ceiling. Bedding and towels were good. There was not hot water. I was on a business trip and was to tired to complain (to who?). I didn't use the pool but I didn't seem apealling either. I could understand cheap but not neglected.

Pretty bad, stay away

It’s really bad, dirty dilapidated and there was no hot water

Terrible and disgusting, dirty, broken down, stinky building with mattresses, sheets and blankets from 1970, it appears. Sliding patio door did not close or have a lock. Front door to room likewise did not lock or even close! Leaking shower noise, water damage to wall and paint throughout hotel, rooms, and bathroom. Terrible service. 2 men present didd anit say a word to me, did not offer to help with bags. Entire hotel smelled like open sewage.

Worst hotel in Cuernavaca

Simple but clean and friendly. We only stayed a night after a wedding, and we slept easily in peace and silence. Great option on a budget.

A wrong experiencia, i  did not spend the night in that hotel

I did not even stay at the hotel! It is a horrible place! No parking lot, actually is not even a Hotel all dirty and damaged. There were no other guests to stay so it is a creepy place with no maintenance at all! The photos published might have been taken 40years ago! TERRIBLE, TERRIBLEEXpedia should eliminate this place from the catalog!!

HORRIBLE PLACE

Hotel is cheap yes, but I have stayed at many budget hotels and this was sub-standard. and has been let go badly. Should not be listed on Expedia. Hotel sign was dirty and a banner, not a permanent sign. Dark and dingy reception down dirty cement staircase.  Said breakfast included, not so. Nothing to buy at the hotel, not even water. Ten minute walk to convenience store (OXXO).Staff were friendly enough. Grounds could be nice but all dirty plastic tables and chairs with torn plastic cloths. My room was clean and had hot water, towels, soap but missing tiles, peeling plaster, fixtures black and grubby. Pool was not well made. Could be a nice place if someone would put some investment into it.

Misrepresented

the rooms aren't that bad but the people that run this place is creepy. they don't talk and the boy runs like he is in a hurry everywhere. it is like being in the twilight zone. didn't get to enjoy the pool because it rained. we asked what they had to eat in the little restaurant that they had and the lady replied nothing the web site said that it was booked only 2 rooms left my husband was on his phone and I was on the computer and a screen popped up and said that I needed to hurry cause only one room left. we get here and we are the only guest. thought that was to also a little creepy. I don't suggest this place to anyone I will not be back here myself.

Hotel Puerta del Cielo

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