Name: Shamrock Boutique Villa
Address: 6, Solok Pantai Batu 2, Shamrock Beach, 11200 Batu Feringghi, Penang, Malaysia, Batu Ferringhi, Batu Ferringhi, Batu Ferringhi, 11100, Malaysia
Rating: 6

Air conditioning

Smoke-free property

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Rooms

Free Wi-Fi

Internet

English

Chinese

Languages Spoken

Parking

Garage

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the boutique hotel

Penang International Airport

Shamrock Boutique Villa

Batu Ferringhi

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Poorly maintained homestay. 3rd Floor walkway lights not working. Some of the light switches are broken. Booked via agoda and entitled for agoda cash reward but on arrival date agent request to do bank transfer instead before letting us know the unit number. Inaccurate advertisement claimed to have Wifi but there is non upon entry. There is no soap provided too. Enquiry on the missing Wifi was never responded.
 Feels like a scam. Agoda do free properly advertising but booking somehow got cancelled at the end leaving customer without the entitled agoda cash rewards and no chance to review/feedback on the properties in agoda. Hence this  feedback was made on tripadvisor instead for others to be aware.

Shamrock Scam

This is the worst homestay we've ever booked. The entire property is not maintained and cleaned (dusts everywhere & dirty floors, broken switches, ceiling in one of the bathroom on the third floor is broken with a huge hole, no amenities and toiletries were provided at all - only towels were provided, there's no WiFi although it's advertised Free WiFi, one of the bathroom on the second floor does not even have a shower head - practically showered from a pipe and a lot more). The unit we got was very far different from the photos shown in the booking app.
The host (Dan Lim) is selective in answering our questions, trying to avoid answering questions when we informed on all the problems we had, not helpful at all.
Made the booking through Agoda, payment was done before the check-in date through bank instant transfer as requested by Dan Lim and yet they cancelled my booking in Agoda after we've checked in. I believe it's a way for them to prevent their customers from leaving a review in Agoda.
This place is definitely not a good choice.

Just avoid this place...

We were here for a family trip, booked via Booking.com under "New Corner Shamrock Beach Villas Seaview". Apparently they have few units so no necessarily you will get the corner unit. And we got the middle one (Unit No. 5). What we can see is this property is poorly managed.

First, the grasses at the parking bay is not cut. Secondly, one of the bathroom window (the glass) is missing and they replace it with a piece of cloth and clip it there. Third, the water heaters in all bathrooms seem not working well, when ask the person in charge (Dan Lim) only told us need to on the heater at the top floor first. We tried but still don't feel any hot water. Fourth, the ceiling fan at the living room is not working. Fifth, no WIFI. Sixth, no extra tissue papers, some in the bathroom only little left.

And the last thing which made us so pissed off, the customer service attitude of Dan Lim. When we sent him messages showing him the broken window, he simply replied "Yes", and "Yes sorry" for the not functioning fan, meant you still rent out the unit before fixing the problems.

Please DO NOT EVER COME this.

Poorly Managed Property

Booked in this place 14 days before the date of arrival and the duration of the reservation 4 days from January 3 to January 7.  Immediately after my reservation, I contacted the person in charge of the villa, his name is Dan Lim and he did not mention to me any conditions regarding the villa regarding the reservation.
No shoes n no smoking in the villa
Must switch off all aircond n electric when go out to avoid wastage charges RM80/day
Must keep clean
Pls note there is cleaning fees RM150 if we found out very dirty when check out
Pls note there r 10 towels n a hairdryer at ground floor
Pls return all to ground floor upon check out
Pls do not move around the furnitures
No pets are allowed unless informed earlier
No party, bbq, steamboat or events are allowed unless informed earlier.
Pls note check in time is 3pm or after. Earlier checkbin subject to availability n utilities charge at rm50/hour
Pls note check out time is 11am or earlier. Late checkout is subject to availability n utilities charge at rm50/hour
Max guest as stated in Yr reservations
Extra guest will be charged RM 50/night

Saudi Arabia 

Thank you for hosting us
We booked this villa from an abnb site
We were family of four
No other channels on tv except for Chinese
No shower lotion or shampoo provided in all the wash rooms
Kitchen ... had no rubbish bags or washing liquid to wash the kitchen ware
( thank god...we didn't do any cooking... wanted to be relaxing holiday)
First floor... master bedroom... the aircond was cutting off every 1 hour and doesn't come on
The washrooms ... doesn't have bidets
2 floor... the big room flaky stuff was falling from the ceiling... we guess it was either paint or plaster ceiling flakes
We informed the host the next morning but no action taken
A bit disappointed.... we had to go thro another sleepless nite
My nephew who has allergic sinusitis with rhinitis fell sick
Its no doubt  the villa is value for money.
all we wanted is to have a good rest but that was denied
Thank you

Sleepless nites

The villa that I booked was apparently good but there are things can be improved. One of it is the owner. The owner that I negotiate was kinda stingy and pushy because after we (my family) just arrived the homestay, the owner immediately pushed us to pay half of the fee that we booked. As if like the owner does not give a chance to break after along journey to reach the homestay. It's not like we do not want to pay or something. We know what we are supposed to do. if we don't, it is not a good manner to act in a way. 

As for the rest, rooms are spacious, the house is big and it's near to the beach. Its relaxing. 

One of the things that can be improved is the wifi signal because most of the rooms (esp upper floors) are unable to connect. Low signals I think. Another is putting a mirror in some of the rooms. next would be installing a microwave and that would be a addition. 

Overall, it was a good place to stay for families and friends. Away from the city. As a reviewer/customer, I have no bad feelings for the management etc but I hope that all those comments that I gave can be implemented/used it for the greater good of your villa. I wish you nothing but the best for business. Thank you

(DO STAY THERE EVERYONE)

Good for family/friends, but

My initiation into AirB&B was marred by experience in this property.
The garden had a water feature that was littered with cigarette butts. Bad first impression.
The only room downstairs which i believe is a maid's room, had a window facing the back lane but there was no curtain.  The part of the sink in my room was mouldy.  Toiletries were supposed to be provided but some rooms had none and those that had, were merely shower gel & shampoos where the canisters were nearly empty. There was no shower curtain in the bathrooms- imagine the condition of the floor after each shower.
Could be a fire trap too as the place has not back door.

Trip to Penang, was memorable but the Shamrock property that we stayed in was Appaling with a Capital A.

Main gate was not working with automated door, thus owner suggested we use the side door, so could not park car inside the car pouch.  No toiletries, tissue papers nor toilet papers were provided, so we need to make a trip to buy them.  Not enough towels were provided subsequently had to call owner to provide in the night (after he asked many questions), where he came and left in a rush, probably in fear that we might raise more issues discovered in the house.  Many of the areas were not thoroughly cleaned up i.e. front door area, the front pouch (lots of leaves, rocks, sand, etc) - we had to do self-cleaning eventually to make our living environment pleasant for the next 2 days..

There was a protruding nail (2 cm) on the 3rd floor of the parquet floor, not obvious by sight, however as I was inspecting the house (since we had children), and stepped on it, was glad that i managed not hurt myself too bad.  I had to put a tape over it to caution everyone.  Pipes were dripping so we hear water tickling sound every were in the house… probably not well maintained.  All the kitchen bathroom, shower screen, sink etc were poorly maintained, not cleaned, the common toilet on the 2nd floor had missing toilet roll holder.  One of the dinning room’s chair seems to be slightly sunk in although we sat on it.  All the kitchen’s knives are blunt and unstable… Washing bay area’s light was not working therefore we had a hard time when we needed to use the washing machine in the evening…  Subsequently on the last day, one of the toilet on the 3rd floor’s room was faulty, could not even utilise the flush system anymore and all the debris were left in stuck in the bowl which was truly disgusting…  Another strange management is owner controlled all room’s aircon remote control, and there is only 1-2 aircon remote control for a villa that has about 7 rooms…. absolutely doesn’t make any practical sense specially when you want to adjust temperature or movement of fan.  As you can probably expect, there was no make up villa services offered even though we were there for 2 days.  We had to clean up the place on our own the next day to upkeep the cleanliness.

No professionalism to be punctual when his clients are already present @ his place, and he was still at least 1.5 hours late.  He claimed he offers no 5 star hotel service as he cannot afford to due to high business cost, although he has advertised his villa as 5 star standard in your booking portal.surprisingly at this time of the century, this villa has no wi-fi provided…. Only after much coaxing, Dan Lim brought some router the next day and asked us to set it up on our own.

Owner’s way of handling his client’s deposit, swinging from one verdict to another deduction is simply unprofessional, really displaying his dishonest and cheating behaviour which is unacceptable.  He did not provide us a checklist of items for pre-verification upon arrival, how is it now fair that we have to compensate him a chair that is already half broken and many things in the house that is dysfunctional ?

maid cleaning service was slipshot and pathetic , probably not given enough time to clean up the entire villa, since handover from one guest to another was too short, and she already handed over the keys to us when she saw our arrival.

unprofessional and dishonest Shamrock owner

I stayed in these villas with my family for 3 nights. Huge houses with many rooms, perfect for big families. The rooms are spacious and the beds are big and comfortable enough. However, it was quite run-down, will tiles breaking and floorboards that were shaky. The wardrobes had a funky smell and the toilets did not have many hooks to hang your belongings. The WIFI fluctuates and only works well on certain levels of the house. One thing to take note is that the houses are situated on a steep hill and they have multiple floors, which means that you would have to climb many steps to even get to the first room. Would not recommend for families with older grandparents etc. That being said, I enjoyed my stay.

Shamrock Boutique Villa

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