Name: Hotel L'Aiglon
Address: Old Cedars Road, Tripoli, Tripoli, Tripoli, 1377, Lebanon
Rating: 5

24-hour reception

Elevator/lift

Heating

Terrace

General

Room service

Family room

Shower/Bathtub

Rooms

Ironing

Laundry

Safe-deposit box

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

English

French

Languages Spoken

Free parking

Parking

Fax and copy machine

Business

Children's playground

Family/Kid Friendly

Kids

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Hotel L'Aiglon

Tripoli

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Picture this, deciding to leave L'Aiglon hotel in Becharri at 11:00 PM and drive for 3 hours back home just because you don't want to spend the night there anymore..

We took 2 days off and planned to spend them in Becharri as there's a lot of attractions to visit there.

So we reserved our room at l'Aiglon via booking where we read that our check in is at 2:00 PM.
We arrived around that time and the owner had no idea that we had a booking.

Once we showed him the email, he made us tour the rooms of the hotel that were not ready and under cleaning process after telling us that the room that we booked for 80$ is an old one this is why it is "cheap" stating that if we want a better room, we were supposed to pay more.

We informed the owner that our purpose was only to do some hikes in Becharri and enjoy the view outside at night before sleeping.

He offered us discounted upgrade on a suite with Jacuzzi as the hotel was totally empty. We accepted the room as at least it had a window with a nice view.

At night, the temperature went down so we decided to use the jacuzzi with some hot water.
The jacuzzi had some missing/broken pieces and wasn't well maintained so we decided to fill it with hot water and use it (without turning it on) specially that we paid for it.

At the beginning, there was some hot water wich turned cold before that the jacuzzi was filled.
To our astonishment, it seemed like there was no hot water anymore.

 We called the reception at 9:30 PM when a lady answered telling us that she doesn't work there and the hotel team are asleep 🤣
When we asked about the hot water issue, she said that it can be checked in the morning!

We took a COLD shower and went down to the reception.

Surpise, surprise! The owner's wife awake watching a series.. after telling her at the issue, she said "sorry, my husband forgot to tell you that the hot water is limited and you must have used it all" knowing that we were the only guests in the whole hotel and we turned on the hot water only to fill the jacuzzi. 

Seeing the level of unprofessionalism and carelessness, we packed our bags and left the hotel, she simply closed the door behind us as we're leaving by car and went back to continue enjoying the series.

P.S.: till now, no one bothered to call and ask about what happened.

Unprofessionalism at its best

Very friendly staff, great view, the road is a bit unsafe but it's worth it, best value for money, i highly recommend it, u'll spend great time in the region especially if you haven't visited the cedars of god.

Excellent

We were charged $125 dollars when the price on 'Booking.com' for the same room on the same night was around $80 – the owner had done a side deal with the taxi driver who brought us to the hotel. There were no official prices displayed and we were told we had to pay cash. As there is little choice of accommodation in the area (one other hotel, I think) we had to stay. The room was cold and we sat in our coats until the heating was put on a 6pm. We were given a partially burnt-out electric fan but it spat out little electric flames when we used it – what a death trap. After we had been out for the day and when we got to our room we even had to go and ask the owner to switch on the power as everything was off. The food we ordered for supper was average and expensive. In the morning absolutely no one was around and we had to go and knock on what looked like the owners' private accommodation to get our breakfast. The shower was nice and the bedding comfortable. The views are very nice.

Avoid

Hotel l'Aiglon is in a beautiful location and within walking distance of the Ceders of God. However, the hotel management is very weak, with the family members sitting around smoking and not really engaging in a positive way with their customers. The rooms are down at heel.... however, the beds are very comfortable. My shower/bath unit did not work. The food was just okay. Personally, I would not use this hotel again.

Hotel l'Aiglon is a lovely location but customer relations are poor

I visited this hotel for a lunch, we were large group, the staffs didn't welcomed us in a good way, the foods were cold and sure not tasty, the only positive thing is the view over the qadicha valley..
My recommendation is to be aware while going there, the way isn't too safe and it needs a good driver, 
Also, don't go with large group, the staffs aren't ready..
One point to add that the staffs are racism.. 

Bad restaurant.. Bad staff

The hotel has one of the most beautiful views on the mountain. Yet, the staff, facilities, and comfort are not that great. It was a bit far from everything, the restaurant was closed, so we had to drive for food. Heating was not working, so we almost froze up there. It's more like of a get-away place.

Nice view, that's it!

Bad maintenance, minimal breakfast options, smells humidity in rooms, wifi only available in lobby, hotel needs huge renovation, great location, difficult to reach there though. paid 20% more than prices mentioned on booking.com

Not worth the visit

One of the worst hotels in all region. Its location is furious. The route to the hotel is dangerous.
 Its management is unfriendly. They only like to get money. How it does not matter. 
 Its staff are not reliable. The look of thr hotel is not cordial.
I do not advise any person to spend even one hour in the hotel. 

Hotel L'Aiglon

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