Please provide all guest names. Adding or changing name is not acceptable after the booking made. If change need to be made, please cancel and make a new one.
Please inform our OP children’s age if they have reservation, otherwise they may not check-in successfully. One bed can only accommodate one child if charge is waived by children’s policy.
Some hotels in Osaka and Tokyo will have additional charge on tax fee and Ryokans will charge hot spring fee. These fee will be collected in hotel when you check-in.
If your check-in time will pass 23:00, please contact Ctrip or the hotel in advance. If you choose the room with dinner, please contact Ctrip or the hotel in advance if your check-in time will pass 18:00. Otherwise, you may miss the dinner.
Any special requests could not be guaranteed in advance and all services are subject to availability.
Payment
In the hotel
In cash
In the currency of the hotel — JPY
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to [email protected]