Loena Luxury Suites

Name: Loena Luxury Suites
Address: 13 Ernestou Emprar, Thessaloniki, Thessaloniki, Thessaloniki, 546 25, Greece
Rating: 0

574 mfrom the city center

from 9,077 RSD

Location

Thessaloniki Airport • 13.2 km

Available rooms

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Location

13 Ernestou Emprar, Thessaloniki

Airports
Thessaloniki Airport • 13.2 km

Description of the hotel

Location

«Loena Luxury Suites» is located in Thessaloniki. This apartment hotel is located in walking distance from the city center.

At the apartament hotel

Accessibility: there is an elevator/lift.

Facts about the hotel

Type of electrical socket

Type C

230 V / 50 Hz

Type C

(grounded)

230 V / 50 Hz

Number of rooms

5 rooms

What other amenities are there?

General

Elevator/lift
Smoke-free property

Pets

Pets Not Allowed

Policies

Check-in terms and conditions

Check-in and check-out

Check-in
After 15:00

15:00

Check-out
Until 11:00

11:00

Additional information

1. Acceptance of Terms

By making a reservation, guests agree to adhere to the following terms and conditions. Please review these terms carefully. If any conditions are unclear or disagreeable, please refrain from making a booking or contact us for clarification

2. Property License & Compliance

Loena Luxury Suites is managed by Christos Athan. Petkakis & Co LP, a registered business in Thessaloniki, Greece. The properties offered are fully licensed with license number (00002825801, 00002825758, 00002825784, 00002825790, 00002825822). We observe all applicable regulations for short-term accommodation establishments in Greece, including health & safety regulations.

3. Booking and Payment Policy

Payment methods: Accepted payment methods include bank transfer or credit/debit card payments. Guests will receive a confirmation email once the payment is processed successfully. Please contact the property immediately if you do not receive the confirmation email.

Cancellations & Payment Policy:

Flexible rate:

Full payment required 5 days before check-in

Free cancellation up to 5 days before check-in; non-refundable afterwards

Non-refundable rate:

Full payment required at the time of booking (non-refundable)

4. Taxes and Service Charges

Cleaning fee: A standard cleaning fee of €20 per stay will be charged to all reservations

Inclusive charges: All rental charges are inclusive of applicable taxes, including VAT, municipal tax, climate resilience charge, and other applicable fees, as per Greek law

5. Occupancy and Guest Policy

Standard occupancy: Suites have a standard occupancy of 2 guests

Maximum occupancy: Maximum occupancy of 3 guests

Additional Guest fee: An additional charge of €20 per night applies for the third guest.

Guest count: Accurate guest count should be provided at the time of reservation and confirmed during check-in. Retroactive charges might apply in case of inaccurate guest count

Check-out policy: Check out is expected by 11 am; late check-outs may be available upon request; violation of check-out policy can incur charges of applicable day rates

Minors: All minors (persons under the age of 18) should be accompanied by a parent or guardian responsible for their supervision. Guests must provide identification upon check-in to verify age and reservation details.

6. Property Services, Access, Use, and Restrictions

Access: Building and property access is available 24/7; access codes will be sent to the email or phone provided during booking or check-in

Parking: Parking is not available on site. Guests who require parking should contact property staff for advice on convenient parking locations close to the property.

Housekeeping services: Standard housekeeping services to be provided during stay (every 3 days); additional services available for daily fee of €20

Internet access & use: Internet access of up to 100 Mbps is available throughout stay at no additional charge. The property is not responsible for guests' internet activity during their stay. Illegal activities or access to illegal content is strictly prohibited. Any violations will be reported to the authorities, as per applicable law.

Prohibited activities:

Smoking (including vaping)

Pets

Parties and gatherings

Performing professional activities

Lighting candles

Violation: A fine of €100 will apply for each count of violation to cover the cost of deep cleaning the suite. Any violation may also result in immediate termination of the rental agreement without refund. Local authorities and/or legal proceedings might be involved in cases of serious violations.

Quiet hours: Guests are required to observe quiet hours:

Summer: 3:00 - 5:30 pm and 11:00 pm - 07:00 am

Winter: 3:30 - 5:30 pm and 10:00 pm - 07:30 am

Guest Responsibilities:

Guests are responsible for maintaining the cleanliness and making proper use of the property and its facilities.

Guests are also expected to conduct themselves in a respectful manner towards neighbors and property staff. Any disruptive behavior may result in immediate termination of the rental agreement without refund.

Guests must adhere to all health and safety protocols in place, including any measures related to ongoing health advisories.

Guests are encouraged to conserve energy and water. Please turn off lights, air conditioning, and electrical appliances when not in use.

Damage reporting: Please report any damages or incidents as early as possible via email ([email protected]) or WhatsApp (+306936850101). Property damages or missing items might incur additional charges.

7. Security and Liability

Liability: The property owner is not liable for the loss or damage of guests' personal belongings

Guest Security: Guests should ensure the security of their belongings and adhere to the provided access code instructions. A safe is available in every suite; the property is not responsible for the loss of belongings placed in the safe.

Insurance Recommendation: Guests are encouraged to obtain travel insurance to cover unforeseen circumstances such as cancellations, medical emergencies, or loss of personal belongings.

8. Personal Data

For information on how we handle your personal data, please refer to our privacy policy

9. Communication and Emergencies

Contact information: Please contact us at [email protected] or +306936850101. Property staff is available on site from Monday-Friday 8 am - 3 pm.

Damage, Complaints & Incident reporting: Please report immediately any damages, incidents, or complaints

Emergency Contact: Please contact 112 for any medical or law enforcement emergencies

Fire emergency: A fire alarm will sound in case of fire emergency. Guests are expected to follow instructions available in the back of the door of the suite, instructions by property staff or instructions by local authorities.

First Aid Kit: A first aid kit is available xx

10. Unforeseen Events or Force Majeure

The property owner is not liable for any failure to perform due to unforeseen circumstances beyond our control, including natural disasters, government actions, health or other emergencies.

The property retains the right to cancel reservations or relocate guests to a comparable property.

Property credit or refunds to be provided, upon availability, based on circumstances.

11. Amendments and Applicable Law

Amendments: The property owner reserves the right to amend these terms and conditions at any time. Any updates or amendments will be communicated to guests via email

Dispute Resolution: Any disputes arising from the rental agreement will be handled in accordance with Greek law

Payment

In the hotel

In cash	By bank card
In the currency of the hotel — EUR

On the website

Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.

The prices are lower in the mobile app

For corporate clients

If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to [email protected]

Learn more

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Loena Luxury Suites

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Mobile app

Our app has lower prices and more options! You can also pay by Apple Pay and Android Pay there. Besides, you can easily access your booking vouchers in your personal account even if you're offline.

Policy on storage and handling of personal data Digital Service Act

Leaside Services Limited, reg.no HE342401, Business Address: 17 Karaiskaki Street, Office 22, Agaia Triada, Limassol, Cyprus, 3032

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