Name: Sofia Apartments
Address: Githio 232 00, Greece, Mavrovouni, Mavrovouni, Mavrovouni, 23200, Greece
Rating: 7

Air conditioning

General

Room service

Rooms

Luggage storage

Services and amenities

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking

Pets Not Allowed

Pets

Location

At the apartment

Kalamata Port

Sofia Apartments

Mavrovouni

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Having arrived on a public holiday there wasn’t even water in the duplex apartment. Also no tea, coffee or shower gel. There was no drying rail or iron to use as advertised.

The internet did not work and so neither did the tv. On contacting the manager she advised that someone would be sent. Two hours later and nothing- after a further contact she deemed to tell me what I already knew, it was a holiday and she was waiting. This was communicated as an inconvenience to her rather than to me. It was by then dark outside and a move was refused due to the late hour.

Through the night the family in the duplex above were very loud. Their lounge was above the bedrooms and the floors are all tiles, it was gone 1am before it was possible to sleep.

On the second day a move was arranged but Victoria, the manager had failed to prepare the so called upgraded apartment. The fridge was off, the floor tv still did not work although there was internet and publicity merchandise was filling a cupboard. There was still no iron or care.

Victoria answered her phone in the middle of our conversation and then refused to leave until I threatened to call the police. She also refused to provide details of her employer and so the matter has been referred back to booking.com.

In summary these apartments are like show homes, but not fit for use. The manager is badly placed in her role and fails to show any empathy or to check details. Leaving someone with no drinking water is fundamental and was completely over looked.

If the owners want to make a success of this venture they should put people in the flats to trial them and rethink who they employee. At present it is a white elephant, and other options would be better for a holiday.

Sofia Apartments

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