Name: Kastalia Suites & Village Saint Nikolas
Address: Kamisiana, Chania, Crete, Kolymbari, Kolymbari, Kolymbari, 73006, Greece
Rating: 8

Air conditioning

24-hour reception

Garden

Terrace

General

Restaurant

Poolside bar

Meals

Wi-Fi

Internet access

In-room internet

Internet

Bike rental

Mini golf

Recreation

Parking

Swimming pool

Outdoor pool

Pool and beach

Beauty and wellness

Playroom

Children's playground

Children swimming pool

Family/Kid Friendly

Kids

Location

At the hotel

Rapaniana Beach

Tavronitis Beach

Private Beach of "Mrs Chryssana Beach Hotel"

Port of Souda

Chania International Airport

Kastalia Suites & Village Saint Nikolas

Kolymbari

Thank you for a wonderful vacation! The hotel is beautiful, like a botanical garden, in a quiet Village Kamisiana.The rooms are clean, the breakfast tasty and with a wide selection. The pools are good divided - a large children pool and a quiet adults pool. The beach 300 m from the hotel, clear water and not crowded. Perfect bus connection to Chania ( 2.60 EUR) and Kissamos ( 4.50 EUR) for a day cruise to Gramvoussa and Balos. Close by 2 super Beach Restaurants! Special thanks to receptionist Anastassia for good tips for sightseeings!

Wonderful vacation in Creta

Sat in the airport waiting to fly back to the UK after spending a week at kastalia village. We have had an amazing holiday. 2 adults 2 children (ages 10 and 13) and we stayed in a one bedroom apartment. It was plenty big enough with 2 sofa beds in the lounge and a big bedroom for the adults. We arrived at 2am and check in was easy and we were given a free big bottle of water which was greatly appreciated. The room was great , clean and the maids cleaned and did the bedding and towels daily. The pools are fantastic and a really relaxed feel. No one was hogging sunbeds! The water slides are ace and there's a jacuzzi for the adults too. Only down side is they close at 3pm. We hired scooters from next door which gave us freedom to explore the spectacular island. There are a handful of great tavernas within walking instance. Our favourite was at the beach straight down from kastalia. The food was great and the sunset incredible. We are sad to be leaving. Fantastic holiday. Thank you 

Fantastic holiday

Went with my husband and two kids, 7 and 5. A nice family hotel, ok rooms, nice cleaning, A professional lifeguard at the fun water-world, clean pool-area. Waitor Christos made our children smile everyday, and made our restaurant-experience so nice:-) Great entertainment and close to the beach. Very near busstop to Chania and Kolumpari. Recomand this hotel.

A nice family hotel

Place was very clean staff helpful view (155) was amazing of the sea the kids and slide pool was a huge hit with a lifeguard to. Main pool was huge and clean Adults only pool was lush and super quiet. Entertainment was great food was very nice and cheap. Bus stop is right outside great for local buses to Chania overall very good stay and very impressive 

Very impressive hotel

Perfekt family hotel, very nice outdoor areas, lots of palms and pools. When we were there it hit high thirty degrees, the outdoor area were a great place to stive off the heat. Fantastic personell, especially Konstantinos who always have a great solution whatever the case. Second time there, probably not the last.

Excellent family hotel in calm area close to the beach.

We had Nice week at the hotel Nice rooms and cleaning, Nice pools the only thing was the lak of a pool at the water slides. Lot of restaurants nearby the hotel, mini markedet 50m from the hotel with reasonable prices

Holliday

Don’t even think of staying at this hotel. There were only one thing that was fantastic with this hotel. It was the life guard at the kids pool area. He was great. Very nice and very professional. 

But back to the poor things: 

The hotel didn’t have enough food in the restaurant. Nor for breakfasts or dinners. If you for example came to breakfast around 09.30 a lot of the food was finished and the restaurant didn’t fill it up. The plates were empty. As a result we were forced to leave the breakfast hungry. Same for the dinners. The food finished early. After that they didn’t cook any more food. No matter if you had pre payed for the food (half board with included dinner). See the pictures with examples of how the plates in the restaurant often looked at breakfast and dinners = empty! When trying to have a dialogue with the restaurant manager about this he was just very rude and very arrogant. The same restaurant manager had no clue what the food contained. We had one person who due to allergy can’t eat food containing nuts. The restaurant manager didn’t now if the food contained nuts. His message to us was that the person with allergy should eat only salad. That was his way of dealing with the question. 

They try to make it look like they were serving water from new unopened plastic bottles. But the truth was that they only filled these bottles with water from the crane. Trying to pretend that the water came from new fresh bottles. 

The hotel only cleaned our room three times during the week. When trying to have a dialogue with the reception manager about this she refused to admit that they had not cleaned the room. We were instead called liars by her. 

The Air condition in our room didn’t work during the whole week. When trying to have a conversation about this with the hotel reception nothing happened. 

So to summarise. Don’t visit this hotel.

Don’t stay here

I  booked with them directly and they confirmed me the reservation. After that i booked the plane ticket and after one week they call me to tell that the room that i booked is not available!!!!!! so i should find another hotel!!!! They are admittedly, it is not professional at all!!!! I hope you never book to that hotel.

The worse hotel

arrived at the hotel for the agreed check-in at 14.00, was then informed that the hotel was overbooked and that they had provided us with a new hotel 15 min away. traveled to check out this hotel and had an unpleasant experience. the hotel had booked us into a hotel that was in bad condition and did not have enough beds for my family. This was not what I had paid for or ordered! I went back to the hotel I had originally booked, for this I do not accept. the staff was rude and unresponsive. was told to return at 19.00, with 3 children and after a long journey we were tired before the holiday had even started. when we again arrived at the hotel at 19, I was sitting with a child sleeping on my arm for 1 hour waiting for room.
again we got a room we had NOT booked, the staff therefore put in a camp bed and thought this was good service, even though we had booked a room with two bedrooms!
this hotel is bad and recommend to avoid this hotel..

poor customer service and condescending staff

Unbelievable bad service. They had overbooked and we had to fight and argue to get a room. We had booked a two room, and got a one room with an extra bed (field bed from 1940) and no refund. The managers are rude and offer no help at all. Would not recommend to anyone.

Kastalia Suites & Village Saint Nikolas

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