Name: BoardingWorld Heidelberg
Address: Rohrbacher Str. 32, Heidelberg, Heidelberg, Heidelberg, 69115, Germany
Rating: 8

Smoke-free property

Express check-in

No elevators

General

Laundry

Dry-cleaning

Luggage storage

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Parking

Pets allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartament hotel

Schatzkammer

Körperwelten Museum

Leinpfad

Christ

Bergfriedhof Cemetery

Providenzkirche

Neckarwiese

Heidelberg Theater and Orchestra

Kurpfälzisches Museum

Heidelberg University Library

University of Heidelberg Old Campus

Heidelberg Church of the Holy Spirit

Heidelberg Castle

Karl Theodor Bridge

University of Heidelberg New Campus

Sportzentrum Süd

Thingplatz

Königstuhl

SAP Arena

Miramar

Mannheim Airport

Technoseum

Luisenpark Gardens

Planetarium Mannheim

Friedrichsplatz

Mannheim's Rosengarten Congress Centre

Nationaltheater Mannheim

Mannheim Palace

Herzogenried Park

Mannheim Jesuit Church

Mannheim City Hall

Pop Academy Baden-Wurttemberg

Botanical Garden

Schlossgarten

State Museum of Baden

Karlsruhe Palace

Basic Rights Square

Marketplace Square

Prince Max Palace

State Museum of Natural History Karlsruhe

Federal Court of Justice

Karlsruhe Theater

Messe Karlsruhe

Karlsruhe Zoo

Europahalle

Europabad Karlsruhe

Zoo Vivarium Darmstadt

Darmstadt State Theatre

Botanical Gardens

Kunsthalle Darmstadt

Luisenplatz Square

Darmstadt Palace

Darmstadtium

Hessisches Landesmuseum

Technical University Darmstadt

Herrengarten

Prinz-Georg-Garten

Ludwigsburg Palace

BoardingWorld Heidelberg

Heidelberg

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My wife and I stayed for three nights. There were several problems both in communication by the hosts and in the apartment itself. We were only told by email at 13.30 on the day of our arrival at Heidelberg that the accommodation had changed from BoardingWorld to a Nomad Apartment in a nearby street. The BoardingWorld office was closed (it is only open 09.00-17.00), and access was by safe box and although we had registered as two guests there was only one keycard. (We got another the next morning). The apartment was up several flights of stairs with no lift. The bathroom door snagged on the uneven floor and would not open more than about 35cm. The apartment was very warm and the fan supplied was noisy and of limited use. There are two sets of curtains, one set was very thin and let the light in. The apartment has a small but neat balcony with space for two to sit at a table, and the small kitchen section (basically in a cupboard alongside the wardrobe) is ok for small-scale self-catering, but overall place was let down by a lack of attention to detail. A shame, because with a little more effort the accommodation would be OK.

Ameniin the room were great. Room was clean and nice. Many areas were walking distance including the trams. Unless i missed it there was no clear instructions on the check out process. Other than that great stay

The apartment was great, with everything you need and within walking distance to the city center in a very nice and quiet area. We’ll definitely come back with our family if we ever come back to Heidelberg!

I really enjoyed it - clean, quiet, close to everything

We (four adults) booked two rooms for two nights at BoardingWorld. We arrived at Heidelberg late in the day; I contacted the hotel by e-mail to explain this and ask about the late-checkin policy, and I was told this was not a problem and we could simply retrieve the room keycards from a safe just outside the entrance. When we arrived, the code I was given for the safe did not work, and there was nobody available at reception because of the time of day. I had to phone a hotel employee (who was fortunately still available). He gave me the safe emergency code, at first incorrectly, then finally correctly, and inside was an emergency key.

The fact that we didn't have keycards —only an emergency key for the doors— meant we couldn't turn the room lights on, since they're the sort of hotel room where the lights only go on if you stick the keycards into a little slot on the wall inside the room. Nothing to be done about that.

Both rooms reeked of cigarette smoke and had dirty floors. One of us is allergic to smoke and dust. Furthermore, one of the rooms had no functioning coffee machine, while the other one had no coffee machine at all. The fridge in one of the rooms was functional, but the freezer door was stuck, which was a problem because one of us had medication that needed to stay cold and we couldn't re-freeze our gel ice packs; I had previously explained the situation to the hotel and was told there were refrigerators and freezers in the rooms.

I phoned the hotel employee again and asked for new rooms on account of the situation. He said he'd see what he could do and get back to me, which he did after a little while, saying there were no more rooms available and we'd have to make do with those. He advised us to complain the following morning at the hotel reception because there wasn't anyone there anymore at that time of day.

The following day we went to the reception to complain abotu the situation and ask to be put in different rooms. The person at the reception was rude and refused to help us. After a brief discussion, I told him I wanted to cancel the hotel reservation and requested a refund. He gave me an e-mail address and instructed me to write there and explain the situation and my wishes.

I did this the same day but had to wait two weeks for a reply. The person who replied asked me for a bank account so they could refund the price for one night; I had expected to get a full refund, which would have been the right thing to do given the miserable night we spent, but, thinking that was as much as I was going to get from them, I promptly gave them my bank details. The refund never arrived, not even I emailed them again two weeks later to ask about the refund status; I never even received a reply after this.

Avoid this place at all cost. There's a wonderful little hotel called Hotel Exzellenz right across the street which I would highly recommend.

Worst hotel experience I've ever had

Reception were very kind and helpful. Accommodation was clean, comfortable and had all you need for SC.  Extras included iron & ironing board and a great hairdryer. Good location.

BoardingWorld Heidelberg

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Services and amenities

Meals

Internet

Languages Spoken

Parking

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment