Name: Hotel Palmeras
Address: Tomás de Berlanga S/N e Islas Plazas, Puerto Ayora, Puerto Ayora, Puerto Ayora, 200350, Ecuador
Rating: 5

Smoke-free property

Garden

Terrace

No elevators

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Parking

Free parking nearby

Garage

Swimming pool

Pool and beach

Event facilities

Conference Hall

Business

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Baltra Airport

Hotel Palmeras

Puerto Ayora

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Chosed this hotel because of the swimmingpool and the "tourist superior" claim. Swimming pool was closed  the 2 days we stayed there it opened at our insistence at 15h the 2nd day. We complained to the operator and the hotel lied saying it was closed because we asked to have it cleaned.
 Operator  and me had arranged the night before to have a breakfast box for 4 people at 6h10 next day because we had a tour. At 6h15 WE had to inform the kitchen personnel that we needed our breakfast and that we were already late for our tour. Nobody had informed them. They gave us 4 cheese sandwichs in foiled paper and nothing more. Cheaper hotels had prepared a decent breakfast box with fruit and juice for the other members of the tour.
We paid way more for this hotel with a swimming pool we couldn't use and for very poor quality of staff.
I am writing this because the cherry on top is that they dared to lie blaming us for the closed swimming pool.
Save your money, choose another hotel and enjoy the island somewhere with a bit of professionalism.

Don't go there

Make sure you don't have anything go wrong with your trip when you book. I booked through a travel company tied closely with their hotel run by Nelly Sevilla. I booked last minute then had to change my plans less than 15 hours after booking and Nelly claimed that not only Palmeras but all activities associated with the trip would not be winning to issue a refund, even within 24 hours of booking. This hotel should accept basic industry standards and issue at least a partial refund when cancelled within 24 hours of booking.

No Refunds

Rooms are spacious and relatively clean, sheets and beds comfortable, bathrooms are very small and they were frequently out of hot water so don't expect a hot shower. The breakfast was fine for one day after that better to eat next door at the deli. There is a pool that families with small children were enjoying. The location is good.

Fine and functional but nothing special

Disappointing, especially the food. I know better than to stay at all-inclusive hotels; I’m never satisfied with the food. But for a group trip to the Galapagos Islands this was the selected hotel . . . for three nights. Ugh. 

We arrived midday and lunch was waiting for us but even the fellow serving the food couldn’t tell us what it was. Rice, for sure. There’s always rice! But the rest of it, I just couldn’t eat it and I knew then that I’d find my meals elsewhere even though it meant paying more money. As it turned out, I wasn’t alone. Of the 15 people on the tour, all but a few found their meals elsewhere. Even breakfast, which is a fairly simple meal, was unacceptable. 

The hotel can be noisy especially because it seems to attract groups of teenagers and younger children, perhaps with parents who are looking for a “deal”. There’s no lift so you’ll most likely climb stairs to your room – be careful, one of our members took a fall; it was raining and the steps are not properly protected. This is an old (in need of updating) facility. 

My room was clean, the bed comfortable, but there were two steps to the toilet and then about an 18 inch barrier to get into the shower. One afternoon we returned from our journey and there was no hot water. 

The hotel is conveniently located to the docks and the shopping district where you’ll also -- conveniently -- find several good restaurants. Leaving the hotel turn left and there’s a small deli with sandwiches, pizza and excellent ice cream. 

Mostly I'd say NO to this property . . . but if you are on a budget, need a deal, touring with a bunch of kids, the rooms are clean and the area seems to be safe. I would not under any circumstances pay for the food!

Oh my goodness, NO!

The owner allows her kids to run around the place.  The food was not so good. Our first meal was Dinty Moore canned beef stew.  They allow the birds to come in and I watched them pick at the sugar jars on the tables.  The WiFi, well my 2g services were faster. Really noisy place.

Not worth the cost.

When we arrived the hotel was unable to find the booking. Whilst at reception another guest was complaining their toilet didn't flush and their air conditioning didn't work. The receptionist was not welcoming and when we got to our room the sink had not been cleaned, the air conditioning was poor and the temperature of the shower was impossible to control. On our second day there was a cockroach in the room and until we asked for someone to come and help we were just given a can of 'raid'. We didn't swim in the pool and didn't see anyone in it. The water did not look clean enough. This hotel is not worth the number of stars given on the site.

Not worth the money

The hotel could not find out reservation we made months earlier. Took an hour to get a room, they kept asking us what agency we had used and looked confused when we told them we had made our own reservations on the web. (and we speak Spanish!) Quality of room was barely adequate, towels were threadbare, air conditioning worked, but was very loud. Bathroom was very dated, but fairly clean at least.The breakfast was only OK, not a great variety. scrambled eggs every morning with a bread option and some fruit.The only good things were the location and the pool.

Lots of issues

PROS:
-Excellent Location, close to the pier and not a busy street
-Not noisy at night
-Decent breakfast (everyday the same.. eggs, bread, butter, some fruit, coffee, tea)
-Hot water
-The lunch and dinner were very good! it was a pleasant surprise, the fish and shrimp delicious! i loved it

CONS:
-Old rooms (tough beds, old sheets)
-Not so clean bathrooms
-Old tv (10in fat screen)
-Not so good bath amenities
-Very old towels
-Bad Wifi
-There is not a good service

Not what i expected

I went to this hotel and the pool is not very hot or very big like it seems in the pictures. The restaurant of the hotel is very big and comfortable and fresh food. The room that I stay my first time was very ugly and the bath was very small also the door was very bad. In my other room that I changed was clean and big and the bath was perfect in a big size. So if you go check that your room is clear. 

Hotel Palmeras

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