Name: Hotel Universal Guilin
Address: No. 1 Jiefang East Road, Guilin, Guilin, Guilin, 541001, China
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Radio

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Safe-deposit box

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Buffet breakfast

Cafe

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Internet

Bike rental

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Parking

Conference Hall

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Cycling

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Sauna

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At the hotel

Room amenities

Guilin Liangjiang International Airport

Hotel Universal Guilin

Guilin

child-bed

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wi-fi

park access

We stayed here as part of a group tour and weren't disappointed. The location is superb and although the rooms and facilities are dated, they were also clean and satisfactory with the exception of dirty external windows. We had front river view rooms but a cleaner window would have made it better. 

A problem with a broken suitcase lock was handled politely and efficiently by hotel staff even with a language 
barrier. 

But the highlight is the location with stunning river and distance views. The Lu River bank is atmospheric to walk long and the adjoining markets were also a lot of fun.

Make sure you get out at night to make the most of all the light shows. Felt very safe after dark

Great location in a beautiful city

Via our in-country travel agent, Top China Travel, we requested a river view room, were assigned a two-room suite that was set up for families with young children, and it was SOO adorable! Being that we were a couple, NOT traveling with children, I wished we DID have kids with us because they would have squealed with delight when they saw the pink Peppa Pig bedspreads, wall decals on the bedroom and bathroom walls, rocking horse, foam blocks and kid-sized tent to play with, Peppa Pig mugs, and cutest of all, the toddler-sized bear cub-themed potty seat and step stool (check out my pictures). The two rooms were large enough, the windows overlooking the river, bridge, trees, a lit-up pagoda and a small park were huge, and the view of Guilin's famous karst mountains were stunning. Like others have written in reviews, these windows could certainly use a cleaning and the views would be even more compelling. We found a few amenities in the room to be unique to this hotel: while there were  complimentary water bottles, there were also other bottles on the desk of presumably higher quality water for sale plus beer and wine, and, in the bathroom, there were boxes of ladies' and men's underwear, stockings and socks. Outside the door to the room/suite is a console with a doorbell, a light switch to request a room clean, plus a few other buttons and switches. There is also a cute, kid-style "My Room" sign hanging on that door. Breakfast here was a huge disappointment, with foreigners being "assigned" to the Western-style breakfast on one side of the dining room, and Chinese guests being ushered to the Asian breakfast on another side, for which everyone received a color-coded ticket to present at breakfast. Food choice was limited, the amount of it was also limited, and hot foods were served at room temperature. Not satisfying at all. The lobby is a VERY busy place as this appears to be a tour group go-to hotel, there is a massage day "spa" right off the lobby which had good prices, as well as a travel agency. The Zheng Yang Pedestrian Street, a perfect destination for people-watching, shopping, dining, the Sun and Moon Pagodas, etc. is steps away, and I'd recommend a walk on the Li River promenade, day or night.

Loved Our Adorable, Kid-Friendly Suite!

We used this as our base for a river cruise on the riverLi,toYangshuo village.
Guilin is surrounded by lime peaks,hills,unbelieveable country side,fishermen,buffalo,around every corner,although the town is really built up,and a tradeing town.
The hotel was comfortable,central,good breakfast with all services provided.Busy night life on street,long street market selling lots of cheap soveneirs,food,2 minutes walk away,
We returned here as it was reasonable priced with good facilities.

Perfectly located ,with river views,and riverside walks.

We have got the recommendation for this hotel from to chinese travellers on the train Xi'an - Guilin! - and now we recommend this hotel too, -  nothing wrong for 3 nights :)  Early birds, nothing wrong with the breakfast buffet either - Ok, well prepared, tasty and warm dishes for dinner! 
Friendly staff reception, restaurant and roomservice! ( April, some years ago!)

Nice hotel, great location, huge room with river-view

Visited this hotel twice for one night each time as part of a Wendy Wu trip. Rooms ok, no problem. But if they are to serve the needs of all visitors then I would suggest they incorporate a bar area where residents could relax. We asked at the reception and was told  a bar did not exist! We  found a local hotel - The Sheridan which was brilliant.

Has potential

Positives:
1. Great location along the river and next to shopping areas and restaurants. 2. Complementary bottled water provided in the room. 3. Free WiFi - reasonable speed. 4. Spacious room. 5. Kettle, TV, minibar, bathroom slippers, safe, coat and tie hanger in the room.

Negatives:
1. Old/rusty bathtub. 2. Thin, old towels. 3. Our window didn't close properly, so there was a lot of street noise. 4. Very poor buffet breakfast - only one pot of tea provided for the whole restaurant and the food was cold!

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