Name: Hotel Neviastata
Address: Road 8641 4870 Pamporovo,Road 8641, Levochevo, Levochevo, Levochevo, 4870, Bulgaria
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Terrace

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Deposit boxes

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Barbecue grill(s)

Hiking

Sun Deck

Recreation

Parking

Swimming pool

Indoor Pool

Pool and beach

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Massage

Sauna

Hammam

Beauty and wellness

Location

At the hotel

Hotel Neviastata

Levochevo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

It all started with a mixt-up reservation. We have booked an appartment with 2 bedrooms and 1 livingroom, and 2 bathrooms;  instead we received an appartment with 1 bedroom and 1 livingroom - and 1 bathroom. For the same price!!! They have added a matrimonial bed in the living- room. So...was I in the bedroom? Or in the living- room when I entered the room?? In compensation they gave us dinner for 3 nights. 
What was really "amazing" was that ONLY 2 people from the personell were waring masks. One girl at the reception desk (out of 3 people who rotated) and one waiter in the restaurant! The mades, the maneger, the other personell they probably didn't hear about it! 
The mades practically kicked us out from  the room to clean after 3 days of only replacing the toilet paper and throwing the garbage. Can they clean the room without wearing gloves and masks?! And with us inside or asking us to go outside and wait on the hall?? At a 4 stars hotel?? In Covid time?! Can't they come back later if thy see the guest is resting ? I asked them to come back later and to put on the mask, but they didnt speak English!! None of the 3 mades. In fact only one guy spoke English there. When we needed something we had to call him. 
We had no complimentary toiletries, only small soap to wash hands and small doses of shampoo. 4 stars hotel??? I wonder how they got those 4 stars;  on out last day before leaving they didnt even throw away the garbage. 
The food was poor, especially at breakfast. I have found dirty cans to be used as clean, in coffee area. And the sugar was put in a cup for everyone to use it with a spoon. Same spoon. This is what I would do at my place, in my own house, not in a 4 stars restaurant. 
The swimming poo had rules. Noooo, not the kind of rules you would think of. The rule was that if a kid is in the pool a parent MUST be in the pool too! Come on!! My kids know how to swimm, they are big enough, +9 and 11 and half! Why do you make the kids wear swimming fins ?? They took classes of swimming! Did you even ask me? If I go into the pool with them, then why are you there?? What for? I am confortable watching them from the side of the pool, you can't make me enter the pool against my will. WHY DIDN'T YOU POST THESE RULES ON THE SITE OF THE HOTEL?? I would have chosen another hotel knowing all this. 
At a 4 stars hotel you don't find a bath- robe and some slippers in the room?? You have to rent a bath- robe from the spa area and when you leave you have the deposit money (for the bath- robe) back??
The wifi: :)) was a joke! In the rooms we had veeeeery little wifi, most of the times we had to use our mobile data. My kids were spending time in the hotel lobby or the restaurant  because these were the only places where the wifi was working...
The hotel does not deserve 4 stars! Far from that!!! 
They did have an empty  room for the ski equipment like a small warehouse, but it was not warm inside, they recommended we take the ski boots in our room every day! How about that?
Lucky for us we had good company and it sweetened a little our staying! 
Never to come back again!!

lucky for us we had good company - friends- bcz the hotell is a mess

I am very pleased with the atmosphere - spacious apartments, very warm during the winter months, nice fresh furnishings and conditions of use.
The hotel itself is easily accessible and located so as to reveal magnificent views! Around us, we enjoyed of the mountain, the forest and incredible, crystal clear air! And sun!
A clean hotel with a very nice spa center and pool, and very friendly staff!
At any opportunity I would visit again !!!

A fairy tale

First I'd like to thank the staff of this hotel.We stay 4 days there,and we had such a good time!Everething was just prefekt-the temperature in the rooms,the pool was very clean,the b'fast was very rich,the SPA also was great.The only thing I didn't like was that they didn't change the sheets at all for this 4 days.The hotel is not close to the sloops,and you might need a car,but they have small bus you can use(2-3 times a day go to the lift).

Hotel Neviastata

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