Name: Hotel Castle Maria
Address: Road Town, Tortola, Tortola, Tortola, 2364, British Virgin Islands
Rating: 6

Smoking areas

No elevators

Reception desk

General

Free Wi-Fi

Internet

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Terrance B. Lettsome International Airport

Virgin Gorda Airport

Cyril E. King Airport

Hotel Castle Maria

Tortola

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The view is great and the staff is very friendly. The property needs some upgrading but once that is done it can be a very good location

Good place for a relatively good price.  Shower heads were quite dated

The assigned room was poorly arranged and furnished.  The bed  OK to sleep on but the rest of the furniture was trash.  the tv had no knobs, an ancient model and did not work.  The fridge was rusty inside and out and was not working and unplugged.  Some furniture was missing doors.  Balcony chairs were card Table chairs with a nylon cover disguise.  construction garbage around the property and next to the entrance.  cracks in the floor tile.  Unfinished tile shower repairs with 5 different patterns of tile.  No drinking glasses or ice or coffee or breakfast accommodation.  we suspect the hotel was overbooked.  Why would Expedia be booking overpriced rooms  in such a poorly run and poorly equipped hotel.  I have pictures to prove all this.  Not enough parking available our car had to be parked out of the property overnight

Reasonably priced but needs some upgrades

BVI visit

Older property has more of feel of guesthouse or dormitory.  My room was very spacious with microwave. The shower has shutters which didn't close so there were some flies and bugs but no mosquitoes so it didn't bother me. The balcony was nice but the sliding door was off its wheels so it was very hard to move. Staff is very helpful and accommodated a late check out request. About 10 minute walk to ferry and 20 to the small downtown. In a safe residential area, there is a restaurant a few minutes by foot but nothing else around commercially.

It had roaches in the bathroom sink and shower the bed was not good shakes

The hotel seemed to still be recovering from Irma. There were broken fixtures in the room.

I originally booked this hotel through Hotels.com for a one-night stay. When I checked in, the male desk clerk asked if I was traveling alone. I refused to answer, and he kept pushing the issue. Instead of telling me my room number and handing me the key, he walked me to the room (even though I requested he not do that), and entered the room after me to "turn on the air conditioning." The balcony door did not close all the way and the entry door did not lock securely. I made the decision to find a different hotel as I did not feel safe staying at Hotel Castle Maria. When I checked out approximately 20 minutes after arriving, I was greeted by a different male clerk who became very pushy and rude when I told him I would like to check out of the hotel. He repeatedly asked me where I was going and what hotel I planned to stay at. When I got home from my trip, I filed a claim with Hotels.com who attempted to negotiate a refund on my behalf. The claims representative reported that the hotel manager would not issue a refund because I stayed several hours and left after midnight without checking out or filing a complaint. This is patently false and confirms the unsettling feeling I had during my very brief time at the property. Don't bother with this hotel. There are other options in Road Town. You can't put a price on safety--spend the extra money to stay somewhere reputable.

SAFETY CONCERNS

Hotel was located within walking distance of ferries.  Staff was awesome!!

Clean, dated room adequate for a short stay, wouldn't want to make it a base for an extended vacation.  Not sure what impact the hurricane has had although indications are that it's one of the few places that escaped major damage.

Hotel Castle Maria

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