Name: Pousada Lampião e Maria Bonita
Address: Rua Aristides Porpino Filho, 260, Ponta Negra, Natal, CEP 59090-720, Brazil, Natal, Natal, Natal, 59090-720, Brazil
Rating: 6

Air conditioning

24-hour reception

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Cable TV

Minibar

Linens

Rooms

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Services and amenities

Free Wi-Fi

Internet

Car rental

Transfer

Spanish

German

English

Portuguese

Languages Spoken

Tour assistance

Tourist services

No parking

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Sao Goncalo do Amarante-Governador Aluizio Alves Intl Airport

Pousada Lampião e Maria Bonita

Natal

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Usual youth hostel good for people traveling with little budget and not very regarding on the bad smell, lack of hygene, no windows in the rooms and cold water for showers!
Not really recommanded for others!

Up to you.....

I only have one thing to say: DO NOT STAY AT THIS POUSADA! Short summary: Did not get any breakfast, bad service, they did not find our reservation, cockroch in my bed! Really rude answer to my e-mail! Had to pay more than in the reservation!

I sent an e-mail to the guy I made the reservation with, to let him know who I feel about the way we were treated. Her is my e-mail to him and his answer:
From me to him:
Hi,
I would like you to know that the way we were treated when we stayed at
your hostel was were unplesant and not acceptable!
We do not speak pourtugees, so that is why I mad the reservation before we
arrived.
When we came to the hostel, the women who worked there could not
communicate with us!
She could not find the reservation we made! And since we arrived 02:00 we
had no other choice other than to pay the R$70 she requested for 1 night.
This was verry frustrating, since we are traveling on a really tight buget!
In my reservation you said that we would pay R$45 for 1 night!

It was also verry unplesant waking up with a cockroch on my bed!
And did not get any breakfast before we had to leave to go pick up our
rental car.
Did not feel welcome at all!

I am going to be in Natal the 19.november. I can stop by the hostel, if you
want to make this right, and give me my money back?

Regards,
Marianne

This is the answer I got:
Thank you for your pleasant mail,it is fun for me to bring you back to
reality of matters.1)You checked in under another name as you you did on
your reservation with myself(PEDERSON).YOUR ID AT CHECK-IN WAS MYRE,VERY
DIFFERENT NAMES.2)You were offered the 45.00rs room,but you choose the
70.00rs room with EN-SUITE BATHROOM,KNOWING THAT THE CHEAPER VERSION FOR
OUR STUDENTS AND BACKPACKERS HAS SO CALLED SHARED BATHROOMS.I did explain
this to you in my first mail.So you did not choose the cheaper version for
45.00rs,but the expansive version costing 70.00rs with the En-suite
bathroom.Even 70.00rs is the cheapest in ponta negra.3)You were offered
twice to have breakfast,but you choose again to wait quite some time at the
door without accepting breakfast.4)Unfortunately you made contact WITH some
kind of GEKKO OR CHAMALEON which got in, through the bathroom roof
window,which understandebly could cause some kind of trauma for western
europeans not used to them.I was informed that our employee took it away
immediately and survived it.IT WAS NOT A COCKROCH AS YOU BELIEVE.5)You did
receive the room you paid for, and therefore there is no refund possible.I
hope you enjoyed Brazil and we wish you a good return to Europe with best
regards  Ralf  P.S. I believe it is normal that in North-east Brazil the
population does not speak english,and a low budget hostel can not afford
more qualified employees from universities or higher educational level.

My reply to this:
1) We gave our passports when we arrived! It is not my fault that she used my MIDDLE name to find the reservation! In my passport you can clarely see that my LASTNAME is PEDERSEN!!! 
2) We had to pay R$70 before she even showed us the rooms! And the room she showed us where one with bunck-beds or the one with double bed that we choosed! We were prommised doubble, so that is why we chosed that room!!
3) She NEVER offered us breakfast! She offered us only coffe! And ordered us a taxi as fast as she could! So did not feel welcome at all!
4) I know what a COCKROCH is! And it was in my room, on my bed! We did not tell your employee about it! Because it was impossible to communicate with her! So the story you are telling is not from our stay!

Pousada Lampião e Maria Bonita

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Location

Description of the hotel

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General

Rooms

Services and amenities

Internet

Transfer

Languages Spoken

Tourist services

Parking

Kids

Pets

Policies

Check-in terms and conditions

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