Name: Alpenhorn
Address: 6 Buckwong Place, Thredbo, Thredbo, Thredbo, 2625, Australia
Rating: 9

Smoke-free property

Heating

Terrace

All Spaces Non-Smoking (public and private)

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Family room

Rooms

Laundry

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

Barbecue grill(s)

Barbeque

Sun Deck

Recreation

No parking

Parking

Fax and copy machine

Business

Babysitting and childcare

Family/Kid Friendly

Kids

Ski storage

Skiing Off-site

Winter sports

Pets Not Allowed

Pets

Location

At the cottage

Village Square

Kosciusko Express Quad Chair

Merrits Double Chair

Thredbo Leisure Centre

Gunbarrel Express Quad Chair

Easy-Does-It Quad Chair

Cruiser Quad Chair

Alpenhorn

Thredbo

We booked here for 2021 during the ski season for our family. Before booking we checked what would happen if Sydney locked down or Thredbo locked down. We were told in writing that we would be able to move our booking if Sydney locked down or would be refunded if Thredbo did. When in fact all these things happened we contacted the hotel to be told that we could only move our booking to November or December. Then we were told only if we paid the remainder of the full booking they would move us to the following year. We lost our substantial deposit and they broke the conditions that they gave us in writing.

Did not refund our deposit in covid lockdown .

We booked here for 2021 during the ski season to take our children to experience the snow for the first time. Before booking we checked what would happen if Sydney locked down or Thredbo locked down. We were told in writing that we would be able to move our booking if Sydney locked down or would be refunded if Thredbo did. When in fact all these things happened we contacted the hotel to be told that we could only move our booking to November or December not rebook or have our money held as a credit to rebook for the 2022 ski season as they hadn't opened those bookings yet. Then we were told if we paid the remainder of the full booking they would move it to the following year. The talked in circles via email and stated they were unable to refund even though they confirmed they would initially all whilst sending us updated terms & conditions. The attitude and customer service provided was appalling ! I can't actually believe that people think this is ok way to treat others who were coming to inject money into their business.

Worst customer service and attitude

Amazingly friendly staff. Great views. Warm and cosy place. Rooms are small but lovely, clean and with amazing views. Breakfast included is just the cherry on top. Definitely will recommend this place! :)

Lovely stay!

We went for a ski holiday for 5 nights but left a day earlier as the room we booked was very small for 4 adults.
The mattresses were very hard. Installing a few speakers in the dining room instead of playing from a phone would be good.
I had to ask for toilet paper and new towels.
Had to pay $5800 for 5 days?
The staff were very friendly and breakfast was good!
However, I would not stay there again for that price.

Too small for a lot of money

Exceptional service from staff, especially Jacob, Josh and Sharon.
Clean, tidy and cozy accommodation.  Easy walk to Valley Terminal, although the shuttle is a short minutes walk away.  Also easy to catch the shuttle to get to Friday Flat.
Lovely breakfast - thanks Chef!
No self service laundry however for $10 a bag staff take care of this and it comes back that afternoon. 
Friendly feeling and would stay again.

Exceptional Service from Staff

Great place to stay, a great breakfast & very friendly staff!

We booked a room here for our first ever ski trip to Thredbo with the family. COVID lockdown struck and they refused to refund or move our dates in any way shape or form. The manager would not event talk to us. They ignored all emails. There was a facebook page dedicated for those who wished to speak out against this also happening to them via the Alpenhorn. Never stay here, they will rip you off.

Disgusted

I just returned from a trip to Thredbo with my two boys. Great lodge in the heart of Thredbo.
The staff were friendly and very helpful. The room was clean and very cozy. So nice to comeback to the warm lodge after a day on the mountain. Thank you for your hospitality.

Lovely lodge in Thredbo

Devastated. Really disappointed in Australian tourism and hospitality. Booked a two night get away with my son and two grand daughters- the youngest being autistic. I specifically booked and paid a month in advance, through Booking.com, a larger room with 4 beds and fold out sofa to give my son a break and all of us space to move. Following the booking I made it clear to Alpenhorn via email i was travelling with my son and 2 grand daughters. On arrival, Alpenhorn allocated us a miniscule room with double bed and  2 bunks and refused to accept I had booked and fully paid for a larger room. Flat out denied there was even an option on Booking.com to select room configuration. Their solution was to make up a fold out bed squashed in a corner of the room that essentially joined the bunks & double bed leaving approx half metre sq for the 4 of us to manage any activity out of bed. They suggested I basically suck it up and email management. I suspect they bumped my booking for a longer week booking.. Breakfast was ordinary. The rooms tiny - 2 star at best. Couldn't and definitely wouldnt recommend it. And definitely check Alpenhorn is actually allocating you the room you paid for.

Check your booking and room type - Alpenhorn will just change yr Booking.com room selection

Unfortunately we had a very unpleasant experience with the Alpenhorn Lodge in Thredbo.
The room was filthy through and through and really not suitable for anyone to stay in, the beds were smelly and dirty and the floor smelled of sick.
The food was inedible and the service terrible.
Then to top it all off, the owner actually yelled at my wife infront of our young children when we politely asked for a solution. 
This place is definitely not family or child friendly as they proclaim to be.

Alpenhorn

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment