Name: Hill Top Country Guest House
Address: 288 Talga Road, Rothbury, Rothbury, Rothbury, 2320, Australia
Rating: 6

Shopping on site

Smoke-free property

Ticket assistance

Garden

Television in lobby

No elevators

Reception desk

General

Coffee/tea for guests

Breakfast

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Barbecue grill(s)

Billiards

Hiking

Picnic area

Barbeque

Recreation

Free parking

Parking

Playroom

Babysitting and childcare

Kids

Pets Not Allowed

Pets

Location

At the guest house

Newcastle Airport

Hill Top Country Guest House

Rothbury

Very pleasant and beautiful views location

Beautiful place up on top of hill. Rooms are ok. We had one with the ensuite which was ok water pressure a bit low. The place needs a bit of tlc. Yes I would book their again for the trees view and how quiet it was.

Hilltop

Such a bad experience here which could have been a really fun time. Lenny was fantastic trying to help my daughter who was very nervous about riding a horse for the first time. We paid in advance nearly $600 for 6 people to try horseriding and when my 12 year old decided she was too nervous to actually do it I was told by a very rude Margaret that she would not provide a refund and it was too bad. She acted like my daughter had taken a spot of someone else that could have ridden but there was no one else waiting to ride at all. Such bad customer service and a very rude lady left that left us with a bad taste in our mouths. All the other staff were very nice.

Terrible Customer Service Beware!

We rang, spoke to Margret (Owner of Hill Top Country Guest House & Horse Riding) Explained we were looking to purchase x2 half hr G.V for our daughter to share with her sister - Before purchase, we explained our daughter was super excited, she does live with Down syndrome as apart of who she is, so core stability wasn’t great & she would need support... Margret said this wasn’t an issue, she quote $80 total, CHARGED OUR C.C $90. We’ve tried many times over this yr to book in, Margret avoids returning our call, if we manage to get her on phone that is.- NO BOOKING, NO RETURNED CALLS - OVER CHARGED C.C - NO REFUND & Margret is a VERY RUDE, NASTY OLD LADY 
🤔 SMALL CLAIMS COURT IS OUR NEXT STEP

SOLD G.V for Christmas 2019, WON’T BOOK US IN AFTER CHARGING OUR C.C $10 MORE THAN QUOTED

View and location were fantastic.  Cosy fire huge bed Quite dated could have done with a spring clean as things like fans quite dusty and villa had a musty smell

I booked this room more than a year out and had to cancel within a day of booking but Margaret would not budge on the $50 cancellation fee. I spoke to her on the phone to explain my situation but she only cared about her $50. Will never book here again!!!

Unreasonable cancellation policy 

Lovely room with beautiful antique bed. Very peaceful with lots of wildlife.

We booked in a hurry and the settled for the awesome setting, which is true. The property is massive with 45 horses, cattle and other farm animals and birds. However for $170/night we assumed we will not have to share bathrooms, which was not the case. If it is a standard room, 2 bathrooms for 3 rooms is how the arrangement is.  
We didn't have much issues as we were the only guest first night. Margaret is such a lovely host and the guest house offers that old house charm, however there are couple of things which I am sure many guest will benefit from

1. More options for cooking in the sitting area, if not an access to the kitchen. A microwave and a toaster/sandwich press is a good addition. She kindly allowed us to use the microwave in her kitchen to heat up milk for coffee.

2.Water in one of the bathrooms we used, was binary i.e. either hot or cold, could not bring it to right temperature which makes showering a bit difficult. This needs to be fixed. Adding a hair dryer in the bathroom is an easy improvement.

3. Veranda like the bathrooms is also to be shared between 3 rooms. Veranda furniture can do a little bit more tidying up.

4. Cleaner beds and sheets will make the stay warm and nicer.

Overall paying the price that you did makes you feel left wanting better.

Standard rooms have shared bathrooms and other facilities! Lovely host and beautiful settings!

Location wise good, lovely view. Guest house tired. Standard room very basic and small with limited facilities. OK for overnight stay but I would not recommend for several day stay.

Hill Top Country Guest House

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