Name: Summer East Serviced Apartments
Address: 399 Summer Street, Orange, Orange, Orange, 2800, Australia
Rating: 7

Air conditioning

Smoke-free property

Heating

Garden

No elevators

Reception desk

General

Non-smoking rooms

Fridge

DVD Player

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Rooms

Iron and board

Laundry

Iron

Services and amenities

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Free parking

Free Parking on Premises

Parking

Fax and copy machine

Business

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Room amenities

Orange Regional Gallery

Orange City Library

Orange City Centre Shopping Center

Cook Park

Orange Airport

Raglan Airport

Summer East Serviced Apartments

Orange

Definitely will not be staying again. Limited hot water (4 min at max), maintenance and construction work at 7am, bed hard as a rock, out dated rooms and no late check available. Very disappointed, with very poor & rude management. Definitely not worth the money.

Disappointed is an understatement

Comfortable, quite reasonably well equipped and easy walk to town

We booked a 2 night stay for March 2021 in November 2020. Approximately 3 weeks before our stay we received a notice that our booking was cancelled. When I rang to enquire what was happening I was told due to the gold mine rescheduling a shutdown we were bumped to accommodate contractors for the mine who paid more for their accommodations than us. The owner was not the least bit apologetic for the inconvenience this caused us. Now we find that we have to find new accommodation with limited choice due to the short notice and increased prices. Be very wary of this if you are considering this accommodation. Disgusting service.

Cancelled bookink

The apartments are well located in Orange close to shops and central to Orange. The units are a little dated but had everything you needed and a well equipped Kitchen with fridge. Air conditioned.The only down fall was the manager Steve, who wasn't a real friendly guy to deal with but helped us out with our needs. We booked a twin room which should have had 2 beds but when we got there they only had a single room. The manager ended up giving us 2 single rooms and we appreciated that but this should not have happened. We would stay again but next time check with them directly that they have the correct room.

I booked an apartment for an overnight stay, As part of a short trip away from home with my husband. A week later I received email notification that my booking had been cancelled. There was no explanation.
I then emailed the property requesting an explanation, as I thought it may have been an error.. There was no response.
The next day I telephoned and spoke to Ingrid who explained that there had been a mine collapse and they needed to accommodate local mine workers. There was no apology, simply an explanation that they look after their local long stay mine workers. She also said there is no policy to communicate an explanation or reason when a cancellation is made. I advised her that the property needed to initiate cancellation with the booking provider I had used online, which they had not done.
She also said there should be no availability for a lengthy period in August.
There is still availability shown on the relevant booking provider and also on their own website.
A few days later I received an email from Orange East Apartments, in response to my request for an explanation. The response from Steve Millar was:

“We have had to cancel your booking as we are primarily a long stay mining accommodation and we have been notified of a mine shutdown in August and we need all available rooms for our long standing regular clients
Apologies for any inconvenience however you do have a considerable amount of time to find alternative accommodation.”

If this accommodation is primarily for long stay mining accommodation, it would be appropriate to indicate that on their website. They do not.

Based on the rude and offhand way I was treated, I wouldn’t recommend the Orange East Apartments, Orange, to anyone. And I haven’t even stayed there!

Singularly unimpressed!
Surely if Orange East Apartments are primarily a long stay mining accommodation, shouldn’t they indicate that on their website?

Poor Customer Service

This was possibly one of the worst establishments I have stayed at. I would call this a motel,  not a serviced apartment. Furthermore, the cleanliness and hygiene standards were well below par, even for a motel. The people who were staying here were quite questionable in nature- playing loud music outside at night, cigarette smoking and drinking in the parking lot, with frequent sounds of smashed bottles. Finally, the owner was extremely rude- check out was at 10am and we were running a tiny bit late. At 10:10am- the owner started banging on the door and trying to force the door open- this completely scarred my wife and I. He then proceeded to curse at my wife and I despite the fact that we tried to explain that the only reason we were late was basically because it took 20 minutes for the hot water to come on in the showers.

The position and quietness of the location plus having a locked gate at the entrance for security

Check in was unfriendly and abrupt room is overpriced it is at its best a dated motel room. Heater hopeless limited hot water both not good in Orange but the worst was yet to come beds that were like rocks definitely not worth what why paid!!
Don't want to whinge but very noisy neighbor's the management is obviously only interested in looking after the miners they do as they please noise wise!!
Not for us safe travels all x

Rude Greeting Overpriced Motel

Check in was good. Noisy neighbours. Thin walls could hear other guests. Room was clean and tidy

Summer East Serviced Apartments

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