Name: Clayton Lodge Hotel
Address: Clayton Road Newcastle-under-Lyme,Clayton Road, Newcastle-Under-Lyme, Newcastle-Under-Lyme, Newcastle-Under-Lyme, ST5 4AF, United Kingdom
Rating: 4

24-hour reception

Smoke-free property

Heating

Express check-in/check-out

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Bridal suite

Non-smoking rooms

Family room

Cable TV

Hairdryer

Shower/Bathtub

Toiletries

Rooms

Iron and board

Luggage storage

Telephone

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

English

French

Arabic

Languages Spoken

Free parking

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Royal Stoke University Hospital

Manchester Airport

Hawarden Airport

Whitworth Art Gallery

Manchester United Museum

Old Trafford

Manchester Museum

Manchester Conference Centre

Manchester Palace Theatre

Manchester Central

Museum of Science and Industry

Manchester Central Library

Manchester Art Gallery

Manchester Opera House

Albert Square

People's History Museum

Piccadilly Gardens

Etihad Stadium

Royal Exchange Theatre

Arndale Centre

Exchange Square

Manchester Cathedral

National Football Museum

Liverpool John Lennon Airport

Sefton Park

Wavertree Botanic Gardens

Liverpool City Church

Philharmonic Hall

Liverpool Metropolitan Cathedral

Liverpool Wheel

Albert Dock

World Museum Liverpool

Museum of Liverpool

Port of Liverpool Building

Anfield Road Stadium

Clayton Lodge Hotel

Newcastle-Under-Lyme

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Booked a room which was transferred to the George Hotel in Burslem, Stoke-on-Trent without any explanation.  I cancelled and was refunded.  As a consequence, would not recommend hotels of the OYO group.  Should have checked the reviews in TripAdvisor first - lesson learnt!

Bad, Bad, Bad

We struggled to get a refund as we paid for the room before actually finding our discusting room. We didn't stay ended up booking elsewhere which was a complete nightmare! We ended up with a parking ticket and a CCJ against us which has put us into a financial situation. We are now taking parking Eye to court. Its unbelievable we have never faced anything like this before. It's so upsetting. This hotel if not shut down already should not be on this  reputable site! If anyone else has been through this situation could they advise on what we should do? Thank you.

Do not stay here!

Entrance looks nice and elegant but do not let this fool you. The rooms are in a horrific state with damaged furniture, dust and the smell of damp. This hotel does not even allow visitors and thus I had to cancel my business meeting.

Worst hotel ever!

This is the worst hotel I’ve ever visited.. the service was absolutely disgraceful, the state of the hotel was disgusting and I got a parking fine from them also which I didn’t receive in the post (unaware of) which nearly turned into a CCJ!

I would never ever recommend this place to stay and hope they get closed down.. DISCUSTING!

Visitor

Absolutely disgusting! The bathrooms are thick with mould and the carpets look like they have something living underneath them! The bedsheets are dirty and greasy and the edges of the windows are growing their own fungus!! The headboards have been defaced with vile messages and worrying scratch marks! Couldn’t get a refund so instead had to upgrade to their bridal suite for an extra £40! The main reason being that it was the only room in the building with a lock on the door! The staff there are all incredibly rude and the whole place did not feel like a safe environment!! Do not stay here!!!!

Get hit by a car and spend the night in A&E instead

I booked this Hotel for one night (15/12/19) at £40 per night. After booking, via Booking.com I received a message from the Hotel informing me that due to renovation there was no Restaurant or Bar in operation. I telephoned the Hotel to get assurances that all was well, I was told that everything was fine. My partner and I entered our room at 4 pm on Saturday, it was disgusting, the photos bear witness to this. I would say that if the room had been 'free of charge' then it would still have been overpriced! At 11.30 pm several cars parked up outside and played music so loud that it drowned out the noise coming from the adjoining rooms. A peaceful night was not had by all. Upon checking out we were not asked if everything was OK, in fact I left the room key on the reception counter, the receptionist did not acknowledge my presence. All in all this was the worst Hotel I have ever stayed in and I have stayed in hundred's of them.

The First Minus One Hotel I have ever stayed in

We booked a visitor into this hotel and we are a nearby company.  The room was awful, so she complained and they moved her to one of their refurbished rooms - which was no better!  I arranged to collect her and move her to the nearby Premier Inn - and 3 weeks later I receive £100 fine for parking for 10 minutes.  DO NOT USE THIS HOTEL!!

Awful rooms and parking fine for the trouble!!

I haven't been able to review on booking.com as I had my stay refunded by them. So I'm leaving it here as the management refused to speak with me last night. 

I have stayed here between 10 and 15 times over the last 2 years and always found it reasonable for the price and I didnt care about its tired look or lack of restaurant. It was somewhere cheap and warm to lay my head. 

I booked last night for my partner and I to have a much needed break away. We booked the suite. It had been recarpeted since the 1st time I stayed in this room, but it was COLD. 
My partner wanted a bath and the water was tepid at best. I went to the desk and he came up to try it. Though warm to the touch, it was not hot by any means. He rang maintenance who told him to go to the room opposite and run the water which had an air block... this improved it a tiny bit, but running a bath it was still tepid. We began boiling the kettle to heat it up but this was getting tedious and fruitless, and I scolded myself rushing to get the next kettle on. 
Went back down to the desk and James was trying to help. He have us 3 kettles to fill and on plugging in the 3rd one it tripped the room electrics and we fell into darkness. By this point I was at my wits end and demanded to speak to the manager. Apparently they don't speak to the public our of hours so I was unable to talk to them. James said the manager had said I need to take it up with booking.com. I rang them from the foyer and they spoke to hotel and refunded my money and we went to best western, which is a better option if you are looking for anywhere else. A bus shelter would be better, frankly. 

They've blown it. I used to find it's tiredness almost endearing... as the staff was always lovely. 

James was lovely too. I felt for him as it was it first week and his boss didn't have the support for him at all. I apologised to him as I know it wasnt his fault, he was doing his best. 

The new management seem to have no concept of hospitality management or customer service. 

Thankfully we got a refund but didn't end up having a lovely evening together, just a huge amount of stress. 

If you want a stress free stay... go to ANYWHERE ELSE!! 

I WILL NEVER RETURN

New management. The place is a joke

Stayed one night here never ever again absolutely shocking mouldy damp dusty broken glass just awful spoke to manager his attitude was a disgrace im 26 weeks pregnant qnd he speaks to me like utter crap i am lost for words on this place needs shutting down this was room 45 #dump reception area was amazing but the place is far from it so diecieving

Absolutely appauling not fit for a magpie never mind a pregnant woman

When you first approach the hotel you can see that once upon a time it was owned by a chain. Excellent car park with good lighting, CCTV etc. You then approach reception where the property is actually nice with white floor tiles and marble, smoked glass and chrome furniture.
Reception staff very friendly, courteous and polite, check in easy.
This is where the facade ends
You approach your room up threadbare carpets and approach the door. Obviously they removed the keyless entry and the locks take an age and much fiddling to open. We were in Room 2. On opening the door and turning on the lights we were hit by the heat. The radiators on full blast, no adjustment available either. Therefore opening the windows which are poorly maintained.
It then hit us! The carpets creased and a trip hazard and then the stains all over, like something out of CSI after a murder.
The leather effect headboard was peeling all over and in most places down to the bare canvass, The linen looked laundered but the bed had springs pushing into your back. The most uncomfortable bed I have ever had to sleep on. I play in bands and sometimes you find some hotels are a little dated. This was beyond this with the plaster cracked around the walls of the main walls.
Bathroom, scum marks all over the tiles and no plug in either sink or bath, toilet had not been cleaned in ages, the telltale pubic hair at the back gave this away.
What does the hotel have going for it? Reception staff who are hamstrung by the poor facilities a car park and a roof. Beyond that a tent would be more comfortable. Places like this make Fawlty Towers look excellent and modern.
I have since found out the council use the property for homeless B&B and there is even let’s say a little vice going on in the building. Maybe ok for builders working away but I would not bring your wife/girlfriend or mother in law. 
Yes cheap, but so are travelodges and a lot more sanitary. Avoid unless you are a serious masochist 

Clayton Lodge Hotel

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