Name: Premier Inn Cardiff West
Address: Port Rd,Nat Isaf,Wenvoe, Cardiff, Cardiff, Cardiff, CF5 6DD, United Kingdom
Rating: 8

Non-smoking rooms

Rooms

Laundry

Services and amenities

Meals

Wi-Fi in the hotel

Internet

Location

At the hotel

Cardiff Airport

Bristol Airport

Premier Inn Cardiff West

Cardiff

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed for Saturday and Sunday nights in Wenvoe, as we were visiting family in Cardiff. The hotel was convenient and fairly basic, but we just wanted a good night's sleep and a decent breakfast with an evening meal on the Sunday. The staff on Reception were generally friendly and helpful, and the room had been cleaned and serviced although we only had one set of towels for two of us - Reception staff obligingly sorted us out some more. The bedroom seemed cold, and nothing we could do with the heating controls seemed to work - we found out when we checked out that we should have contacted Reception to override the "Cool" setting, not something we could do ourselves!
Breakfast on both days was excellent, well cooked and served. Dinner on the Sunday night was less good; we waited for what seemed ages to have our order taken, and when the food arrived some of it was lukewarm (my chips and sweetcorn), and seemed to have been standing around for a while. My chicken was tough, and my "side salad" was a small pile of rocket; not a great meal, and we passed on dessert.
Overall we had a reasonable stay, but I would not eat dinner in the Beefeater attached to the hotel again.

Avereage 2 nights in Wenvoe

Lovely staff who were talkative - comfy beds and great temperature room - lovely buffet at breakfast - overall brilliant stay - Particular Staff members made it a wonderful stay the night before xmas eve!!

Loveliest staff member!!!

We visited here for a couple of nights as we planned to visit St Fagans which is nearby, the location for this was excellent.  We used the attached beefeater on both nights of our stay and the staff at the hotel and at the  restaurant was excellent on all occasions, cheerful and helpful.

Great place to stay for St Fagans

Great stay to visit family, lovely team who can’t do enough to help and made a big fuss of the kids on check in. Room was clean and good breakfast on both mornings of our stay. Will definitely be booking again when we return to Cardiff

Family stay

Stayed 2 nights. When we arrived there was no remote in the room, went down to reception and got a remote 10 minutes later. First morning breakfast was short staff, he did explain this. Cooked breakfast you have to order not help yourself which is disappointing. Second day lady said we couldn't have 7.30 breakfast as there was a big group booking and said is 7.15 ok. We said yes as it needed to be early as l was running the Cardiff half.  Arrived at 7.15 to the restaurant  to be told we didn't have a booking.  Was told in not a very good manner to go to reception as she couldn't do anything.Went to reception where the lady who booked our breakfast for 7.:15 was and another member of staff was. She said she booked it in for 7.15 and then total ignored us and at no point said sorry. They left us standing there for 5 minutes after we explained the situation doing other paperwork.  I had to then say what's happening then. At no point did anyone say sorry the only option they gave was a refund on the breakfast. I said l needed to have a breakfast as l was running the Cardiff half he took us back to the restaurant. The lady said we could take some food back to our room and l told her we was having a cooked breakfast back our room and she agreed but you could tell she didn't want to. At no point was this offered which would of made the situation better. Walking back to the room we saw 2 other couple's who had the same problem. After breakfast l did speak to the manager  who came in at 7.30. Again no sorry just l will refund your breakfast and here is  a card to complain. We e-mailed it  took more the 15 days to reply which is the time frame they say. It took over 3 weeks. E-mail was a waste of time as the staff lied and said they told us to come down at 7.00 because of the big booking and we arrived at 7.15 when it was fully booked.Awful customer services at this hotel will not be returning again.

Weekend away for Cardiff half but poor service at this hotel

Good welcome had a small issue with bad smells in one of the room but we were moved immediately. Decaffeinated coffee and tea needs to be made available. Food was typical best western and was all good. 

Comfortable and friendly

We stayed at Cardiff West Premier Inn to attend a family gathering nearby.  We had breakfast on both mornings. The first (Sunday) was excellent. There were eight of us and everything was beautifully freshly cooked. Possibly the best Premier Inn breakfast we've had. Next day, four of us ordered the same breakfast.  It was definitely the worst hotel breakfast I have had. Charred, inedible bacon, overcooked eggs and completely raw mushrooms. I felt sorry for the friendly,  helpful waiting staff who had to serve it. We didn't mention it because we saw that the chef had already left the kitchen but we keft it in the table 

Best and worst breakfasts

Stayed for a pre valentines night away, had a lovely stay - room clean and comfortable, staff friendly and attentive. Everything we needed was dealt with. Yes, building is slightly older and could do with a refurb, but it was perfect for what we needed.

Lovely stay

Arrived late on Friday evening and our Room was boiling hot, we tried to turn down the heating but it kept reverting to the original settings.  We were on the ground floor and the windows opened directly onto the Car Park and a very busy main Road, so having to Keep the window open during the night wasn’t an option. The other concern was the Curtains were soaking wet and the windowsill was a puddle of water. 
We spoke to Reception and we’re advised to just keep turning it down, apparently the Hotel was full so no option to change Rooms. 
After a very uncomfortable night with very little sleep due to the heat we noticed in the morning black patches all around the window and on the wall in the Corners from the skirting board up.
We mentioned this when we checked out and suggested that that next guests might find the heat too high and the strange marks, we were told they were maintenance issues.

Sauna Room with Damp

Easy booking, excellent room, extremely comfortable bed, pleasant staff when checking out. We had continental breakfast which had a great choice of items and good quality. Only challenge, as an elderly couple, was navigating up and down the stairs to the breakfast area when carrying plates and mugs of hot drinks - fortunately we had a table next to the stairs and were able to pass things over the bannister.

Premier Inn Cardiff West

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment