Name: Clifton House
Address: 4 Tyndall’s Park Road Clifton,Tyndall’s Park Road, Bristol, Bristol, Bristol, BS8 1PG, United Kingdom
Rating: 8

Smoke-free property

Heating

Newspapers

Garden

General

Non-smoking rooms

Soundproof rooms

Room service

Flat-screen TV

Shower/Bathtub

Wardrobe/Closet

Rooms

Luggage storage

Services and amenities

Diet menu (on request)

Kettle

Meals

Free Wi-Fi

Internet

Spanish

English

Portuguese

Languages Spoken

Free parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Earth Sciences Museum

All Saints Clifton

Avon Gorge National Nature Reserve

Emmaus House

Harveys Wine Museum

Christ Church Clifton

The Lion King at Bristol Hippodrome

The Clifton Arcade

St James Priory

Saint Stephen's

Bristol Airport

Cardiff Airport

Gloucestershire Airport

Clifton House

Bristol

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

On the 28th of September I stayed in Your Apartment in London we checked in at 0530 0n the 28th of September at that point all went to bed woke at 0900 at checked out.
On 30th September we was told a TV was broken without any proof of the TV working before as I was told checks was done before check in. Also refused to return my deposit. This company will not accept a credit card you have bank transfer them the deposit which was strange and when I tried to cancel I was told I would lose my booking fee so my only option was to pay the deposit.

Will scam you out of your deposit

Don’t stay with Your Apartment properties.

Originally booked to stay in a different Your Apartment property but they transferred my reservation to this one, but that’s fine!

Upon arrival to the room, we found the front window wide open: this can be accessed via the garden easily, and the window was wide enough to allow anybody to trespass. After scanning the room for any abnormalities (except for the dried flowers not cleaned up by the bed) or security issues, we tried to settle in.

We requested to have the sofa bed set up, as well as linen to be provided, on both Booking.com, email and through the portal—they didn’t set it up. Again, this can be easily overlooked. They also didn’t provide us any linen, and instead left pillows and a duvet BEHIND the sofa. The duvet was stained with a dark mark, presumably blood. Regardless what it is, it is strange to provide your guests with an item that looks dirtied.

We tried to call the number provided, emailed and WhatsApp’d—nobody got back to us until the following day. 

As no clean linen has been provided for us, three adults had to share a bed. This wasn’t helped by the fact that guests were sat outside our window, [literally] screaming at 3:00 am.

After finally reaching somebody the following day, and coincidentally only after emailing that I would like to follow through their formal complaints procedure should I not receive acknowledgment of my request to have clean, basic necessities like a duvet, miraculously somebody picked up the phone on my 20th try and instantly recognised the issues I had been facing, explaining that they don’t know why nobody has gotten back to me. To solve the problem, they instead gave me the code for their linen cupboard for US to collect our own linen and for us to dress a dirtied duvet???

After raising this, to rectify the issue, they offered a discounted stay on a minimum of two-nights!!! Why would anybody wish to spend more money at a measly discounted rate?

As somebody who works in the industry, this whole experience was poor and could have been easily avoided. I tend to have extended sympathy and will easily overlook a lot as I am familiar with it all—but none of this was acceptable, I can assure you.

Please save your money, listen to the other reviews and stay clear of this establishment!

Security Issue, Dirty Duvet, Poor Contact

Parking was difficult as the only remaining space was tiny and awkward to get into without blocking others, there was a large pool of faeces from some nightmare plumbing disaster in the car park, which smelled terrible. The entry system looked like it could be overcome without much effort. The room we had was sub floor and sub par, think low rent 70’s student (modern student accommodation is much nicer). Had a shabby unclean feel. We booked a twin as I was with my daughter and got a double. On setting up the sofa bed we discovered the duvet was soiled (really quite gross). The day after our stay I was charged for replacing this and no amount of representation (to which there was very little in the way of reply) swayed them. Reading other reviews I see others have been charged for items which looked repairable/ cleanable leading me to wonder if this is a nice little earner on their part. Customer service were utterly useless. I would seriously consider staying anywhere but here unless you are desperate. I have never negatively reviewed before but felt compelled to warn others.

Do not stay here be warned!

I reserved a place here a bit late but nonetheless their reservation told me I'd "be hearing from them soon" (or something to that effect). 
However I didn't hear anything.
It was cold, late at night and they still had no instructions about getting in and they didn't reply to their email. I had to do a bunch of detective work just to find the building, then follow another guest just to get into the building. Then I waited on the floor for hours waiting for details as I was still locked out of the room. Fortunately in my investigation I located another Your Apartment location's phone whose service agent despite being overly defensive and passive-aggressive finally gave me a simple lockbox code that could have been automatically sent hours ago.

The walls were thin and other guests loud.

I had selected "Late check out" at the time of reservation but the system didn't pick this up apparently, told me it was earlier and the service agents again wouldn't allow it.
The agents probably have some abusive boss.

Bad, fake cheery reservation system left me "out in the cold". Passive-agressive receptionist

Nicely decorated apartment. Main beds comfy, sofa bed not so much. Staff immediately available by phone. Parking on site.
Bit tired - wobbly fittings, hit-and-miss cleaning - there were finished little packs of ketchup under the beds!

Nice, but tired

Rooms are misrepresented and dirty. Unfriendly and unprofessional customer service. The room you think you're getting in the pictures is not what you get. You get tons of automated emails with no reply from customer service unless you push. Dirty rooms with unwashed cups and cutlery. AVOID!

AVOID! Rooms are misrepresented and dirty

Be aware that you get charged with replacement of the wardrobe with your deposit amount, which is £150.00, plus a £40.00 delivery charge
Screws are missing on the wardrobe door and then they claim after your departure that they have to replace the furniture. Very BAD PRACTICE!

Be aware: you will get charged with damages!

We had a wonderful stay. The room was clean and very cosy. As tourists, we enjoyed being so close to the inner city. Being able to use Netflix on the TV was a big bonus. We would definitely stay at the Clifton House again.

A great Visit

The room was definitely not worth the price and had an awful smell to it. Contacting the agency was not helpful either. Will not be coming back or use your apartment services any more, as when trying to contact them by calling they didn’t answer and after emailing them got the lazy response of ‘sorry you had this but we can’t help you’

Horrible overpriced place

As expected size wise 3 in a one bed with sofa bed. Ours was in the basement so a little dark. Bedding was clean and comfortable. Great shower. The kitchen was clean however it smelt, it was windowless. We didn’t use the room because the smell was so bad. Drain type. Overall location was great, good links. 

Clifton House

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