Name: Grace Apartments - Living Rock
Address: 12 New Street, Ashford, Ashford, Ashford, TN24 8UU, United Kingdom
Rating: 0

Smoke-free property

Heating

Express check-in/check-out

No elevators

General

Fridge

Smoke Detector

Hairdryer

Flat-screen TV

Shower

Toiletries

Rooms

Coffee/tea for guests

Kitchen

Microwave oven

Bottled water

Meals

Free Wi-Fi

Internet

English

Languages Spoken

First Aid Kit

Beauty and wellness

Pets allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Room amenities

AMF Bowling Ashford

Rochester Airport

Manston Airport

London Southend Airport

Grace Apartments - Living Rock

Ashford

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Given wrong key code upon arrival i had to contact to get the right one, no Hot water, Internet was not great had it sometimes other times it was not working, Out of my 3 days the first day i had to clean the dishes and pans as they still had food on them, urine left in the toilet when arrived and there was a smashed window covered with tape,  I was more worried about safety. The latch on the back of the door doesn't close so you cant lock your door,  I did stay local due to worrying if someone would enter or not The stairs up are quite hard if your coming with a bigger case metal fire emergency exit used for entrance to the propertyI was contacted on the second day to tell me i needed to pay an extra £45 for the child and £25 small emotional support dog 4kg as they seen a buggy on the camera but the buggy was the dogs it does state service animals exempt from fees. All a bit too stressful and I did go to relax so it wasnt the holiday i expected in the end

I only booked this apartment, due to visiting my mother in a hospital, in Cambridgeshire to then be told she had covid., I live and work in Ashford kent but due to having Ia vulnerable member of the family , I needed to self isolate, so pick the grace apartment, as still close to homeIt was not as it per described.It was not clean and it is in a terrible state of disrepair.     I want to cancel put contract stated no refund if cancelled after 14  days of the booked date. States100% will be taken.       So I could not afford to book somewhere else as a 4 night/  day cost me over £240 The place was dirty, microwave and oven was dirty and I ate samdwichs and pit noodles during my stay and a McdonaldsDue to the state of the cooking equipmentApartment is in Ashford Town centerRight across the road from a cocktail bar that shuts at 2am so the noise is terrible also beside the cocktail bar are food takeaways which have a lot of customers and deliver drivers, that sit in their cars with engines running and load conversionsPlease see photos of the disrepair and u cleaning apartment and cooking facilitiesI arrived on Friday early evening

Dirty and  in state of disrepair

Unfortunately I’m not allowed enough characters to give a thorough review of this place, but suffice it to say there is a reason it’s the cheapest in Ashford. Poor communication and not at all professional. I arrived in Ashford with no communication on how to enter the property, and upon calling the office was informed that the room I had booked was occupied. To their credit, the staff did upgrade me to a unit across the street after multiple calls, but you really have to question their professionalism.The unit I was moved to was accessed through a dark parking bay that could barely fit a small car, and there was indeed a small car blocking most of the bay for the duration of my stay. The unit is through a courtyard and a front door which you never really can tell if it is locked or not. The door to the actual unit is hanging on by a thread and it looks as if someone tried to break it down at some point: even when locked it is very loose. I was contacted asking if maintenance could look at the door while I was there, so maybe they were fixing that, but as I wasn’t in, maintenance couldn’t access the unit, so I have no idea if they were going to address that issue or not.The unit itself is clean in the sense of someone who just kind of half-heartedly runs a hoover over the carpets and a damp rag over the kitchen. The shower has good pressure and is warm, but the shower head desperately needs cleaning/replacing. Seriously, shower heads are cheap, put some effort in.

I needed immediate help when the sat sav dumped me nearby & my host talked me all the way to the front door which was a huge relief. The accommodation is dated but I knew that from the photos it was very clean though & i was surprised to find all the essentials had ben left. I wasn’t expecting that so had brought it all with me. The bed was very comfortable, the shower was lovely & the washing machine was handy.  The area was very noisy though as it is right in town above a bar & I was there at the weekend. Every amenity you could need is on your doorstep, shops, bars, places to eat & a gym on your doorstep. Parking is a downside as its only from 4.30pm-8.30am on this occasion it wasn’t a problem as I had a course all 3 days so had to go somewhere else anyway. I did have a problem with the heating on the last night & it was freezing but my host did drive over very late to fix it as it was a bitter cold night.

Grace Apartments - Living Rock

Main amenities of the apartment

Location

Available rooms

Location

Description of the apartment

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment