Name: Sails Motor Inn
Address: 272 Ulster Street, Hamilton, Hamilton, Hamilton, 3200, New Zealand
Rating: 5

Garden

General

Laundry

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pets Not Allowed

Pets

Location

At the mini-hotel

Hamilton International Airport

Sails Motor Inn

Hamilton

I stayed here for 6 days. People at reception were not helpful at all. To top it off, I left my glasses in my room and the bench and I called asking for them to get my glasses so I could come back and they didn’t want to help me or even check for my glasses!

I won’t be staying here again. 

Poor customer service

Opened the door to smoke smell in room, curtins ripped, mold stains on the floor, kitchen cupboards not closing, fat dip from the range hood, bathroom door not closing due to swelling rotten door. Cracks in the shower wall taped up. Oven door handle broken, Stains on pillow cases lack of heating. This place is full of winz people with kids everywhere. You can hear up stairs walking and flushing the toilet. I travel alot and this is the worst rundown outdated motel ive been to. Dont waste your cash on this place! Long story short Checked out and found something worth paying for.

Dont waste your money!

I suggest that you give this motel a miss. I had the misfortune of spending a couple of nights here. This motel appears to have been taken over by Government  sponsored homeless people. Expect cars coming and going all night, loud and rude residents that keep you awake all night and poor house keeping. The room was quite well equiped but on using the kitchen we found dirty kitchen utensils and plates that were put away wet, needless to say, we had to wash all utensils and plates before use. I even had another guest wander into my room obviously under the infuence of an unknown substance.

I will not be returning to this establishment.

Homeless shelter

well presented unit. close to the city. with a supermarket within easy walking distance. A great place to stay

Check in   Office locked. Had to ring a mobile phone to get anyone to reception to check in. Person stood up from behind reception counter   Then an inquisition of whether I had a reservation or not. Room.  Clean tidy. Beds ok. Pillows like imitation concrete blocks. Room suitable for 4 people. There were 3 adults staying on this occasion. Only 2 of plates. Cups. Knifes. Forks. Towels. etc in room. No bath mat or hand towels.

Average

The rooms were a bit of a disappointment. The single bed wasn’t level. The rooms weren’t made up or even tidied. Average at best.

I have emailed the owner to reply to the complaint received by the AV crew that I booked into this hotel (which was on the pricey side). I have not received a response which is completely unprofessional therefore I am posting the feedback in here:"Scott has asked me to let you know about the accommodation in Hamilton. The feedback we have had from our crew who have returned to work today is that it was definitely below standard. Some of the things they said were rooms not clean, they smelled of cigarette smoke even though you had booked them non-smoking rooms, in one of the units the toilet was almost falling through the floor, the beds were old and lumpy and sagged in middle, one of the units had stains on the wall and the spout on the tap would come off when taps turned on and sprayed water everywhere."

Not what it seems

Ordered online and paid on credit card through expedia received email saying I would need to pay another $68 for the room already booked or this would be cancelled as was over the National field days

Sails stay

Close to all shops easy drive in and easy access off road

Great stay

Our studio unit was clean, comfortable and spacious, but what I would term a "no frills motel." As we were out for a fair part of the time we were in Hamilton, this didn't matter. However, the office was closed most of the time, and if we needed anything we were advised to ring a mobile number ! We got around this extra expense by leaving notes for the staff who serviced the unit. Anything we needed was provided. We won't be staying here again, though, as we were advised upon checking out that the motel was no longer part of the Host Accommodation Chain which we prefer to patronise. I wasn't told this at the time of booking, but the owner did give us a discount of $5 per night, in good faith.

Sails Motor Inn

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