Name: Selina Isla Mujeres PocNa
Address: Avenida Matamoros numero 15, esquina C. Lazo, Col. Centro, Isla Mujeres, Isla Mujeres, Isla Mujeres, 77400, Mexico
Rating: 8

Common kitchen

Meals

Location

At the hostel

Mercado 23

Museo de Arte Popular Mexicano

La Isla Shopping Mall

Maya Cancun Museum

Kukulcan Plaza

El Rey Ruins

Playa Delfines

Wet n' Wild

Cancun International Airport

Selina Isla Mujeres PocNa

Isla Mujeres

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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14-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

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6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I came to Selina to celebrate my birthday. On the first night, after our neighbor upstairs showered, there was water dropping from the sealing onto the pillow of my friend. Somehow we made it through the night and the next day I spoke to the manager and asked for a refund for this night. He said it will be processed and asked for my bank details. After one week I still had no refund so I sent him an email to ask for it. I got no answer. After I sent another email he answered that the refund will be processed (after 1,5 weeks). Today, after two weeks, I still didn't get any refund.
This kind of service is totally inappropriate and unprofessional. It seems like I as a customer have to run after my money although I had toilet water dropping onto my head from the ceiling. Definitely NOT a recommendation to stay here!

Toilet water dropping from the ceiling – definitely a NO!

Amazing location. 
The staff is happy and kind. 
The rooms are comfortable and lovely. Highly recommend to stay here. You will feel calm and relaxed. 
Best thing? To have bfast at the garden and work during the day with your feet on the sand all day. 

Selina Isla Mujeres my new favorite location 

Selina is the best hostel I have ever been. I stayed there for 6 month and I will come back very soon. The atmosphere there is so familial. I felt really home, because the staff and the guests are very friendly and always smiling. That`s so important and special during the pandemic.
I appreciated the daily yoga in the morning. The best of all was the kitchen, because there I could cook and share the food with my  friends.  The beds are very comfortable with new  matresses, pillows, big blankets and a curtain, where I had my privacy. The swimmingpool with the big pillows and the hammocks around is a beautiful place for relaxing.  On the weekend the parties are great for dancing and fun. The beaches are gorgeous and the water amazing.
One wish to the guests to help the cleaners and the people who want to cook.  Please do your dishes !!! It was often a mess in the kitchen with dirty dishes. Thanks for the respect.
I am very happy to find this paradise. Thank you very much for all the staff. They do a great job.

fantastic atmosphere in  selina isla mujeres

I have been a guest at this Selina for a long time and enjoy a lot about staying here. The receptionists Eileen, Patty and Adriana are always very friendly to me. The location is fantastic, right on the beach and in the center of town, minutes away from Playa Norte. The dorm beds are comfortable and AC is on 24/7 in the rooms.

However, although the reception staff are nice to me and try their best to keep me in the same bed at every extension, this has not been the case for many others, who seem to have to pack up check out and check in again every few days as the booking system seems to make it difficult to keep people in the same bed, even though it would mean less work for the cleaning staff and less hassle for the guests. I’m always concerned when I extend that I will have to move bed.

The volleyball courts are full of broken glass, a massive hazard and I have seen first hand a guest cut their foot. The kitchen is ill-equipped; knives, cups and plates seem go missing on a regular basis. The bathrooms behind the kitchen are never clean, even though they are “cleaned” daily and the lighting in them is incredibly dim.

However the biggest annoyance is the disrespect guests are treated with at night. The quiet hours are after 11pm where the kitchen is closed and guests are told to leave this area, this is understandable as there are many rooms near the kitchen where noise can be an issues for those trying to sleep. What is not understandable is that none on the other common areas, such as by the pool, in the closed bar area, at the activity center or anywhere else in the garden are not allowed to be occupied after this time. These areas are far enough away from other rooms that those trying to sleep would not be disturbed, there is no reason for security to follow paying guests around moving them on from one place to another, when they are not disturbing anyone else, either forcing them to go to bed or to leave the property, even guests just simply sitting alone in a hammock. (Though it must be mentioned these same security guards are very friendly during the day and I understand it’s not their fault.)

By far the most illogical and downright frustrating issue with this however is that it is not permitted to exit via the back over the rope on to the beach, like we do all day, instead we must walk all the way round out of the front and then round again to the back. Similarly when coming back, even long term guests who the security know are not allowed to hope over the rope and come back onto the property instead they are shouted at and threaten with the police, again forced to go round to the front, where on many occasions there has been no security meaning anyone can walk in that way, but well known guests are blocked from coming in via the back alone? It is senseless. 

This place has so much going for it but is let down by very minor issues with easy fixes that would greatly improve the customer experience.

Nice place with some annoyances

I don't think I can say this strongly enough, but do not stay here. I was severely disappointed by the internet given the "Co-Working" space. I had to fight with them to even try and get a desk in the coworking space. The music is loud ALL THE TIME. I had to end up checking out early and requesting a refund. It is now 10 weeks since I've checked out and still no refund which is equal to about $100 USD.

Do Not Stay Here

The only hostel I've stayed in to give you two good pillows and an actual duvet, not just a sheet. Also the location is fantastic. Unfortunately it's managed very poorly. Extending your stay is very difficult, every time you try to extend it seems you have to move rooms even when your current bed is still open. This process involves packing up, checking out at 11 am and checking in again at 3 pm and all the hassle that goes with that.

However, the most frustrating thing is the fact that guests are disrespected and treated like children. There is a strict curfew of 11pm, this involves closing the kitchen (which is understandable as other guests are trying sleep) what is not understandable is that guests are not allowed in any of the other common areas far away from rooms such as; the garden, by the pool, or the activity center. This is not only unacceptable but completely illogical, these amenities are what guests are paying for and to say they are off limits after a certain time is ridiculous especially when being there is not disturbing any other guests.

Great potential but unfortunately disappointing

This property is absolutely beautiful, and the staff are fast friends. I stayed here for a month in January, and decided to bring 6 people back with me for a yoga and adventure retreat and stay at Selina.

Aylin was super helpful with my check in. She and and the other front desk handle hundreds of requests and questions every day, and have always been friendly to me and willing to help.

Maria helped me reserve times on the beautiful ocean front yoga platform to host my classes for my guests. Practicing in front of the water is absolutely serene, and one of the most beautiful reefs I’ve ever snorkeled in is just a short walk to the left. Selina also offers daily yoga classes and has 2 wonderful teachers. One that specializes in more of a vinyasa style- and another that focusing more on meditation and breathing.

Jorge and Angel and the rest of the people who work in the restaurant and bar have a super positive, laid back and friendly attitude. And I am extremely grateful for all that they do.

The beds are so comfortable! The AC is cold! And the blankets are lush and cozy. The staff cleans often and the spaces always feel immaculate in the morning. 

The ladies who clean the community kitchen go above and beyond- cleaning all the dishes that some hostel dwellers don’t do but are supposed to. 

The pool has just been cleaned and has an incredible view of the ocean. I love all the hammocks and lounge spots around the pool and volleyball courts. It’s nice to have events like the volleyball tournament that focus on being active and healthy. I brought my mermaid tail and swam around the pool and got the mist fun photos!

Thank you Selina for hosting me and my arriving guests. We will keep coming back!

Yoga Retreat at Isla Mujeres

My wife and I wanted to escape from the seaweed beaches of the Riviera Maya cost and decided to reach to Isla Mujeres at Selina Poc Na. We were not disapointed, we were very well welcomed by the front desk staff and immediately checked in into our nice cosy room. We enjoyed the hotel facilities and had breakfast at the restaurant in the next morning, which was very good. We want to thank the all staff and say that we will be back soon!!!

Great escape on Isla Mujeres!

Let me preface this by saying we’ve stayed at 7 Selina hostels across Mexico, Costa Rica and Panama, so we know the brand well and had certain expectations. I’m specifically commenting on travelling as a couple, staying in private rooms.

First — the food. 

Our favourite thing about Selina hostels is the food & drinks: great cocktails, grilled chicken, grilled veg etc. The food on offer at Selina Isla Mujeres? Mediocre pasta & pizza, and a few burrito-style snacks. Fine for a bite by the pool, but a waste of money for dinner. 

The pool area is beautiful, but the pool was dirty of each of the 5 days we were there. It’s not so hard to make sure the pool is free from hair. There’s also loud music playing at night, so watch out if you’re after a relaxing time.

The rooms 

I booked a standard private room, which in photos is a beautiful wood-paneled room, with a cute shower, and a window overlooking palm trees and/or the sea. In reality, our room was like a dark, dingy prison cell. Everything smelled damp, and the room was on the ground floor right where guests arrive, meaning we didn’t open the curtain for the duration of our stay. A big shame and so different from what we expected — especially at €70 a night WITHOUT breakfast or local taxes. With these 2 included, it ended up being about €90 a night — way too much for what we got. 

The service 

Perhaps the most disappointing aspect was the service. Staff at the restaurant were moody and rude whether you spoke in English or Spanish. This wasn’t a one-day thing — we felt actively discouraged from ordering anything. One day, the music at the bar at 11am (!) was loud and people were working, so I asked 3 separate staff members to turn it down, who each sent me away to someone else. Notable exceptions were the cleaning ladies (always lovely) and the nice girls at reception. Sadly, the restaurant staff ruined the vibe. We also weren’t told of any activities when we checked in, meaning we missed morning yoga the next day because we didn’t know it was on...

The location

This is the best thing about this Selina: it’s 5 mins on foot from Playa Norte, one of the best beaches in the world. This is also why I gave 2 stars instead of 1!

In future, we’d stay at Nomads Isla Mujeres again — a substantially better experience all round.

Selina Isla Mujeres PocNa

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