Name: Hotel Knight Inn
Address: Maccabe Road, Shillong, Shillong, Shillong, 793011, India
Rating: 5

Air conditioning

24-hour reception

Smoke-free property

Fire Extinguisher

All Spaces Non-Smoking (public and private)

General

Room service

Family room

Indoor Fireplace

Rooms

Luggage storage

Services and amenities

Breakfast

Common kitchen

Restaurant

Kitchen

Meals

Free Wi-Fi

Internet access

Internet

English

Languages Spoken

Free parking

Parking

Meeting and presentation facilities

Conference Hall

Business

Location

At the hotel

Shillong Airport

Hotel Knight Inn

Shillong

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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13-beds

14-beds

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40-beds

5-beds

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7-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Awesome place
Must visit
Shri Birender Kumar Ray Manager of this hotel is so co-operative and fast to resolve any problem.
In Shillong we visited this place and it was very awesome really.
When you are going for chearapunji this is the place where you can relax

Must visit 

One of the worst places we stayed during our 12 day Tour of North East India and this one is booked by TRAVEL TRIANGLE, a  travel  agency  who gave  Rosy picture but ended up  unpleasantly.   OYO Must  improve , to maintain credibility.

Very Bad Place.

By far the most horrible experience that I have had. Booked on OYO site with pre-payment but when I reached the place my booking was not there. I showed the booking confirmation but instead of taking up the issue with OYO, they asked me to pay. This was after reaching the hotel at 9:30 pm after a trek for 7 hours and drive for 4 hours. The owner said that OYO and they were different and kept arguing. After me spekaing to OYO call centre for 40 minutes the issue finally came to rest. I hadn't eaten or drank anything. 
Now when I was about to go to sleep these were my observations:
1. After the horrible experience from 10 pm-11pm, when I got ready to sleep, I found that there are "hairs" of the previous guests all over the bed. The concern was some of them didn't look like hair from the head. They put the entire blame on the housekeeping staff and that they knew nothing.The blanket cover was dirty, so I asked them for a bedsheet. I also asked them for an extra blanket and a pillow (only 1 pillow was there). They took 30 minutes to get it and I could sleep only after 12 am.

2. When I used the bathroom, I found that the bucket was dirty, the shower holder was broken, the commode was dirty, the cover of the cistern was a retrofitted one made of ply, no soap holders etc.  All pictures are enclosed. Aren't these basic things that customers or any human being would expect? But whom do I give the feedback. No one is there to listen.

3. While having my breakfast in my room, there were cockroaches around my breakfast.

4. Whole night the staff were speaking and the noise came into my room and I woke up because of their noise after sleeping only for 5 hours. The staff were saying, "Customer ko toh mein bhi bahut kuch bol sakta hu, leking nahi bolta hu." Every once in a while someone would shout, "Yeh kya kar rahe ho etc" probably scolding the staff but least bothered about the fact that he was so loud that the guests may get disturbed.

5. THIS IS THE MOST BEWILDERING. While checking out, the staff, one Mr Raja tells me, "Thoda ratings dekh lijiye ga." I was at my wit's end. Instead of saying sorry for yesterday's episode, he asks me for RATING. I said,"What do you expect after yesterday?" He says,"Mera bolna kaam hai, Mein ne bol diya." And he went on to convince me that yesterday's issue was in order to avoid any issue later because such things keep happening with OYO. I only told him this,"You're surviving because of OYO. If it isn't so, then remove the OYO board," He says that OYO and they are different. When I ask them how dare they bring up the topic once again, he says "Ho gaya ab. Thank you."

My utter dissatisfaction is that they didn't realize through the entire night that what they did the night before was a cardinal sin. You don't harass a  customer because there is some issue with OYO.

Summary of my experience:

1. I was supposed to go to Guwahati after a trek but had to stay at Shillong because of fatigue

2. I book a room through OYO and make a pre=payment

3. I reach the hotel and my booking is not there

4. The owner tell me that I have to pay

5. The owner tries to explain me that OYO and they are different

6. I call the call centre, The guy is busy and asks me to call after 2 minutes

7. I call again and the lady transfers the call to a senior, one Mr Vikram. I speak to him for 40 minutes and he take the owner into con-call 4 times. Yet, the owner doesn't direct his team or tell anything to me. It also becomes clear that the owner is different than the one who claims to be the owner.

8. The issue is sorted. I haven't eaten anything because of them. I can't sleep because the bed is in a bad shape. The bathroom is in pathetic condition.

9. Whole night because of the loud voice of teh stafff I could only sleep for 5 hours.

10. Before check-out, I receive a call from the escalations team and the gentleman sounded serious and said he would call me back.

11. At check-out the staff asks for good rating and argues with me, thus spoiling my day

12. I see that in my app I am still not checked-out and I call centre to inform the same

I have never reviewed anything so negatively but I do not want any one else to experience it. Also, OYO wasn't helpful at all.

Not fit to be a hotel. Avoid at any cost.

Booked through OYO which suggested it was highly rated.

It was incredibly hard to find, the beds were like sleeping on a rock and the bathrooms had mould and dirt everywhere.

The only redeeming factor was the breakfast which was decent and all you can eat

To summarise, find somewhere else 

AVOID

If you booked through OYO good luck finding this place. We wondered around the streets for 20 mins before a local picked us up and even they couldn't find it. 

Anyway, there's cockroaches, mould, dust and plywood beds. All for 1600 rupees a night. Just find a better place.

Dirty, overpriced and bizarre

This hotel has tie up with oyo. I booked it just by reading oyo reviews and it was the worst hotel i stayed in my year end trip. First room i checked had stained bed and mattress. It was so dirty that i couldnt dare to even sit there. bathroom was like same like some 1start cheap hotel types...wash basin tab had green color funguses...flowing along with tap water...😰😰After complaining all these things they changed our room and gave us room next to the kitchen. from where people where moving in and out till 1 or 2am and again started kitchen from morning 4am😩😩😩😩 after hectic ride i just expected decent room and peaceful sleep🙁.
The room was not worth for even Rs. 400/-
Location of the hotel is also not good at least for ladies travelling alone. complementary breakfast was the only thing which was good...but then what is the point to stay in dirty place n have good breakfast.


Avoid

I stayed here for 2 nights , first of all staff at the time of checkin was very unprofessional , they did acknowledge I have a reservation , offered me a interconnecting room , I agreed as we are a family  , but to my surprise they offered me a room which have two rooms and one bathroom . When I demanded either  two separate rooms or interconnecting rooms with two bathrooms , they asked me to wait  as they said they don't have any other double rooms available  when I refused to take that  after a long tour I was made to wait for close to an hour saying only manager can come and take the decision . Finally  when they gave the room , they offered me rooms in two different category rooms and surprisingly one room had bathroom ventilator opening right inside the room , it was so stinking that repeated spray of room freshner was not of any use . Finally I had to buy an Odonil on my own , just to manage the stay and in the other room the bathroom ventilator opened in outside passage just in front of door of another room !!!!! plus the room was so small it finished as you enter . since we were so tired rater than arguing i, resting seemed more inviting . Also the hotel is situated right close to a high drain so there is always a stink coming from pipelines . The Hotel Conference hal  is situated on 01st floor and if there is any event , good luck to you for sleeping peacefully as the party noise is impossible to ignore .
Also as you come to the corridor on 01st floor there is always a smell of food being preapared , and ti is impossible to stay in the corridor without snizzing . I myself am from travel industry and have handled many hotel issues , but this one was really unique and pathetic . 
I will recommend not to take this hotel unless and until actually you don't find any other place to stay

Hotel Knight Inn

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