Name: Pine Tree Spa Resort
Address: Upper Cart Road Near Basuri Pul,Upper Cart Road, Kalimpong, Kalimpong, Kalimpong, 734101, India
Rating: 7

Air conditioning

24-hour reception

Garden

General

Room service

Rooms

Laundry

Concierge services

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Tour assistance

Tourist services

Picnic area

Recreation

Parking

Outdoor pool

Pool and beach

Business center

Business

Beauty and wellness

Playroom

Children swimming pool

Kids

Location

At the resort

Bagdogra Airport

Bhadrapur Airport

Pine Tree Spa  Resort

Kalimpong

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Pathetic staff, rude and unprofessional. Be it restaurant staff or house keeping all the same. 
Every night after 10 pm there will be no water supply literally. If someone has to use bathroom and toilet after 10 pm it's a nightmare.
Hot water is nil. Inspite of informing reception and concerned managers about early departure to airport there was no hot water. Literally we were 11 of us in 4 rooms and everyone has to wash face early morning and leave.
The takeaway breakfast was just 3 or 4 slice of bread and mayonnaise and water bottle. Such is the service.
I strongly request and urge traveller's to avoid this pine tree Spa resort at Darjeeling. It's a hopeless hotel and zero customer care. Infact old or young there's no one to take our baggages to room. We have to carry all luggages on our own and that too from a distance since this hotel is in very narrow road and hilltop where cars park at a distance due to traffic blockage 

Horrible and disappointing

Worst ever hotel stayed we stayed in April 2023, Never go by internet pic's, Horrible Hotel to Stay,If you are thinking of staying in Darjeeling stay at Mayfair ,Not. Pine tree Spa and Resort ,No Hot water for bath,worst food,worst Service 

Instead of Enjoyment We Saw Hell

Worst experience ever I had….. in fact, I have to apply a -5 star rating but Tripadvisor doesn't reflect a negative rating system… food was pathetic, the restaurant's staff was below average, housekeeping service was also poor in quality, we received our ordered food almost after 2 hours. So plz don’t book this hotel. It’s not worth. 

Horrible service

I was reading other guests' review and hotel's reply to them before giving my review and I am sure this hotel doesn't pay any attention to customers review.  Checking in was quick but immediately after checking in I went down to reception and informed the toilet looks unclean. The guy said he would send someone to check it never happened. I don't think they care about services. I pour hot water in toilet instead. However the room was quite large with a wide window view. Bedsheet, towels and room were clean except bathroom. The bathroom needs deep cleaning. Wall and sink was full of mould.
Since it was off season in winter the huge dining area was freezing cold in night and morning where we had to have dinner and breakfast. There were somewhat choice of meal and breakfast with a faulty toaster. Morning tea was served cold. 
Since this place is full of tourists round the year why not have a better heating system in place in the winter? The small room heater was never enough for large room. 
The room comes with basic amenities.  Tea, coffee, Soap, shampoo, lotion and a tiny toilet roll. They didn't bother to refill toilet roll. If you are use to dry your hair, bring your own hair drier. 
Worst internet connection ever during this travel. Complained a number of times nothing happened. Front desk said they would report to management but net was hardly working. 
Future tourists may think twice before booking. 


Read reviews before booking 

The hotel staff were really polite and took care of all of our needs. The rooms were good, clean, well maintained, warm and the view was good. The lobby is the ideal place for evening chitchats and socialising cause you’re welcomed by the beautiful view of Darjeeling. The location is excellent. If you plan to stay there please try the peach tea at their cafe.

Loved the experience at Pine Tree

Feeling like cheated, I was not able to pay on link given by Agoda for my booking, so I called hotel they asked me to cancel the booking with Agoda and promised us for the same deal , I trusted on hotel and follow their instructions. But as soon as I canceled they asked me for more money. Restaurant staff service at breakfast was pathetic.

Hotel deserves negative rating

Very nice services, Abhishek and Sumit are very cooperative, so do the other staff members, mall is just 5mins walking distance, rooms are very spacious, in short if I have to visit again in darjeeling I would try for this hotel pine tree again and would recommend the same to my friends and relatives.

Excellent hotel with great services.

Firstly, the location of this hotel is a big plus point, one can walk to local sightseeing spots easily. Special mention to polite service, under leadership of Mr. Syed Malik, he was very attentive and cared well for the guests needs, going out of his way often.

A pleasant and comfortable experience

The room was really fantastic. I stayed for 5 days. From the beginning all went very smooth. I should name the front desk personnel Shri Sumit, Shri Abhishek and the Lady Sm. Jyotsna. All were so co-operative. The boys and girls at the Restaurant under the supervision of the In charge Shri Malik were taking personal care all the time. Since morning all were sincerely attending to all the guests. Received very cordial and sweet behaviour from all the staff members. The Room Service was great. House-keeping services were also very nice.  There was no scarcity of water at any point of time. Hot water was available all the time. Location of the property is also an added advantage. I shall be visiting time and again and shall recommend to all of my family and friends.

Really memorable experience. I shall visit again and again

We have stayed in Pine Tree from 3.4.22 till 11 am on 9.4.22. The entire staff can be teamed as Exceptional.  Hospitality is extremely high.  Everyone starting from Receptionist Jotsna Mam, Management person Mr. Abhishek attended us with high spirit. Another star of this hotel is Mr. Syed Malik who with a dedicated force managing to serve best quality and variety of food to all guest. Undoubtedly, we feel extremely happy and Recommend Pine Tree as an Excellent place to stay in Darjeeling.

Pine Tree Spa Resort

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