Maidens Hotel

A beautiful hotel. The staff are phenomenal, know you by name, and staff I’ve never spoken to knew of my allergy and took care to cater around it. We were upgraded on arrival (no reason given, maybe because it was Republic day, maybe because it was my birthday). The suites are fantastic - spacious, comfortable beds, and the housekeeper left us a gift of a coin purse (which I just now realise we left behind!). We had a series of unfortunate events while here, which the staff handled excellently. We had a leak in our room after the first night (AC issue). Immediately fixed and sincere apologies. Unfortunately they, or house keeping, didn’t pull the door fully shut and our room was not locked for the entirety of the day. A visit from both the head house keeper and the general manager to sincerely apologise, and a free meal provided. Unfortunately that free meal had its own disasters; my starter arrived on a dirty plate and my main was forgotten about entirely. You could see the staff were mortified, and did everything they could to improve my experience. I don’t say this to put anyone off, I firmly believe that the best way to know a business is to see how they respond when something goes wrong, not when everything goes right. And this hotel was exceptional. My only negative comment, the laundry is EXPENSIVE even by UK standards. I’m sad I wasn’t able to stay longer, as this was truly a great stay.