Name: OYO 9237 Hotel Mumtaz Mahal
Address: Taj East Gate Road, 282001, Agra, India, Agra, Agra, Agra, 282001, India
Rating: 6

Air conditioning

Elevator/lift

Security guard

Newspapers

Ticket assistance

Television in lobby

Terrace

General

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Parking

Business center

Business

Location

At the hotel

Kheria

OYO 9237 Hotel Mumtaz Mahal

Agra

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This is regarding my Booking ID MUFT6289. I had booked with hotel OYO 22833 Mumtaz Mahal in Agra for 9th March 2020. On the after noon of  9th March 2020, i got to know from the manager of the property that the property was going to be closed for renovation with immediate effect. I had called him to let him know my late check in time. He had also told that he had informed OYO's management about the sudden change via email just when I called him around 1.30pm. 

There was no intimation either from the hotel or OYO's customer care regarding cancellation. We were to reach on 10th March around 3am. What would have happened had I not called to inform my late arrival? We were travelling with three kids. In the dead of the night, where would we have gone?

Knowing this, i called customer care and Mr. Nitesh booked me with hotel orchid. He also told that any extra amount incurred would be adjusted by OYO as the cancellation of my initial booking was not by me but by the property.
But while checking out, i was asked to pay 979/- and your customer support was working on a resolution for almost 1.5hrs. As i had to leave, i paid and checked out.

I called and emailed OYO hotels multiple times but they put the call on hold for a long time to check with the manager of hotel mumtaz mahal! Wonder that they did not get the email from the hotel manager about the property being cancelled for renovation. Also, how can someone close the hotel for renovation in such a short time!! 
Emails to the customer support are reverted saying the issue was resolved where as it was not resolved. This is a clear case of false promise, harassment and cheating. I will never stay with OYO. Nor will I recommend it. Pathetic service.

Very poor service

This was so far a great joinery and a wonderful experience that's what I found a complete support from Oyo and next the overall staff & services found is praiseworthy as well one more thing is prime locality

Loved to choose OYO

From the very beginning till the end has been a terrible experience. 15 days trip in India and this was the worst hotel ever. Even take care here with your money. After this hotel we started missing some money in our wallet.

Terrible

Worst night spent on a hotel ever! The rooms were filthy and ice cold. The beds had stains and pubic hair on the sheets, and there was generally dirt everywhere. It was leftover trash in every drawer that we opened, and we had to change rooms multiple times. It was obvious that we were not the only customers who struggeled with the stay, because there was always loud discussions in the lobby (The bad sound insulation made sure we hardly got any sleep). The service was terrible, and the staff does not know how to manage a hotel. We originally booked 3 nights, but could not bare more than 1. Please, do your self a favour and book another hotel!

Do not stay at this hotel!

We had booked a room at this place via OYO. The rooms were pathetic. The bed sheets had urine stains on it. The walls of the property was damaged. The place is in construction so all dusty. There was no water in the toilet. They keep trying to change the property name regularly to escape reviews. None of the photos are real. They are highly staged.

Worst of all there was zero support from OYO...They said they will contact in 10 mins on informing them about the problem and then they just left us stranded...they wasted 1 day of our stay

See the photos and then decide....

Advice: Never book this hotel..there are cheaper, better and more hygienic places available... .never book on OYO they will cheat you...better to see the room availability on their app and check the room condition...then directly negotiate with them....it will be way cheaper.

OYO 9237 Hotel Mumtaz Mahal

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