Mitsis Laguna Resort and Spa

Mitsis Selection Laguna - Crete We had a wonderful one-week holiday in May as a family of two adults and three children. The check-in process was smooth, and the kids were warmly welcomed with special gifts, making them feel extra special. Restaurants. There is a fantastic variety of restaurants and bars. For dinner, there’s the main buffet and four à la carte options. We were fortunate to try each à la carte restaurant, all of which were delightful, with our favorites being the fish and pan-Asian restaurants. Although we didn’t book all the restaurants in advance, the management was incredibly accommodating and arranged a reservation for us when there were cancellations. Our daughter has food allergies, and the hotel staff went above and beyond to ensure her meals were safe. She felt truly pampered, especially with a large plate of pancakes made just for her at breakfast. At dinner, the hotel’s nutritionist personally met with us to review the menu and ensure the meals were allergy-friendly. This thoughtful, professional service made us feel completely at ease. Bar. Beach and poolside waiter service was fantastic, offering a wide selection of beverages including beer, wine, cocktails, soft drinks, and bottled water. While the main bar in the evening could get busy, the service was excellent, with plenty of drink options and even some fun cocktails for the kids. The mini-bar in our room was stocked daily with branded soft drinks, wine (red, white, and rosé), and beer. We also enjoyed the live entertainment, especially the Greek singing and Latin dancing, which was fun for everyone without being overwhelming. Room. As a family of five, our room options were a bit limited (I believe there’s only one room type, without a sea view). However, we found the room spacious, clean, and very comfortable, with a separate sleeping area for the children and ample storage. The view of the shared pool was lovely. Next time, we’d opt for a top-floor room to avoid the noise from the floor above. Location. The hotel is right on the beach, and while we didn’t venture beyond the complex (aside from the private beach), it provided everything we needed for a relaxing stay. Beach. The private beach was simply beautiful—sandy, peaceful, and well-maintained, with plenty of free sunbeds available. The kids enjoyed exploring the rockpools further along. Pool. There are numerous pools to enjoy, including the main heated pool (which got busy, but we could always find a lounger), relaxing saltwater pools, and a heated kids’ pool with a water slide. We especially loved the heated pools for their relaxing atmosphere. We didn’t try the indoor pool, as it required an additional fee. Kids Club. We were incredibly impressed with the kids' club! The staff were warm, welcoming, and truly an asset to the hotel. Our children loved spending time there, and the variety of activities kept them entertained throughout our stay. Staff. The staff were consistently friendly and helpful, contributing to the overall positive experience. Overall we had an amazing time! We enjoyed relaxing by the beach while our children had a blast at the kids' club. The food and drinks were excellent, and the staff made everything even more enjoyable. We’re already looking forward to our next stay! thankyou :-)