Name: Hotel Rancho Club
Address: Carretera Central Km 4 1/2, Altos De Quintero, Santiago de Cuba, Santiago de Cuba, Santiago de Cuba, 00000, Cuba
Rating: 5

Air conditioning

24-hour reception

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Smoke-free property

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Non-smoking rooms

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Cable TV

Minibar

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Outdoor pool

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Pets allowed (under 5 kg)

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Antonio Maceo Airport

Hotel Rancho Club

Santiago de Cuba

child-bed

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external-private-bathroom

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

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with-view

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I have stayed  at this small reasonably clean hotel three times, and was happy. The staff is typical for an Islazul hotel, some friendly, some indifferent, and some a little  crooked. I paid only 18,00CUC per day on my previous visits and that was because I booked through an online  agency specializing in Cuban hotels. Recently the same agency charges 28,00CUC per day, but I wonder what the walk-in off the street price is? I suspect/hope it's a little cheaper. And maybe agencies within Santiago offer this property at a decent rate.

For my money I had a refrigerator,  tv and a well kept room, and  breakfast. The restaurant is now close  to the front desk and while service is decent, it isn't great. Most of the waiting staff are indifferent. And a now former cook tried to extort money from me. Not cool. I remain Confused about  what exactly is offered with breakfast though. Some mornings  they would offer me either juice or coffee with breakfast, and if I wanted both, charge an extra CUC. Other days no extra charge, coffee and juice included. Still baffled about this but its a small quirk, of which Cuba has many.

 Lizette is a wonderful Head of Housekeeping, same goes for her assistants.  The guard staff appears trustworthy enough. Front desk types are agreeable -- helpful and not greedy. 

On the whole a good little hotel. I think Rancho Club would make a great stop-over for cyclo-tourists on a budget. They recently paved the road form Plaza de la Revolucion to  the Hotel, a gentle enough 1.5klm hill, easy to do on a decent bike.  I'd  certainly stay there again, but hopefully at a better rate than the current internet price of 28,00CUC/Day.

Cheers

WillieTraveller

Hotel Rancho Club Good Value quizas, pero...

I  like  the  hotel   staff   friendly  the  only issue   I had  there was  with   a  life guard   he  was  rude  person.   Ii took  my   family  to  the  pool   one  day   we  where  drinking   and   eating   and  he  came  to  us  and  said  that   we  had  to  leave  because we  didn't  spend  enough  money   he  was  loud  and   rude.

it  was  cllean     nice  view of  the  bay    outside  garden   well   taken  care

The hotel Rancho Club is located at a distance from the center of the city, a few kilometers up the Carretera Central from the Place de la Revolucion, to the area called “Altos de Quintero”.   The current attractions of this place are  1. it has a great view/vista out over the city and the distant harbour, 2. at the date of this writing, it is about the cheapest hotel in Santiago.  If you are just passing through town and all you care for is a room, then this place may not be a bad idea (it is located about a 10-15 minute walk up the hill from the bus station).   If you plan to go out on the town however, you will definitely need taxis to get you to and from…

The atmosphere of the place and sense of security are rather offset by the fact that you can look right into the modest houses of Cubans living in the barrio 200 feet down the hill, a rather uncomfortable juxtaposition.  

The pool is small and at this writing was rather murky. The grass needs to be weeded and the railings need to be sanded and painted.   

The attitude of staff at this hotel varies from friendly to indifferent.  The night manager was very nice.  Security procedures can be somewhat sketchy. 

There is an on-site bar across the parking lot that desperately needs to be updated/renovated.  The outdoor activities hall was closed because it had not yet been repaired since the damage inflicted by Hurricane Sandy (over a year ago) . This property must be on the bottom of Isazul’s list, as reflected by its run down condition.  It does have potential, however it is currently recommended only for rock-bottom budget travelers on a one or two night stopover only; otherwise you may wish to find yourself a casa particular.  This place needs work…

A budget alternative that has potential, but this place needs work

Well, it was the cheapest price that I have ever paid in Cuba for a room. The view towards the city, especially from the restaurant, was worth a few photos. They had a pool that was adequate enough. The fun stops there though!
There is really not much at all to do at this small hotel or in the near vicinity. A 7 minute taxi ride will take you to the Melia hotel area or 10 minutes to the Casa Granda area. The pool closes at 5pm and after that you have to make your own fun. 
I could only recommend this place for people who like to go to bed and rise early. The rooms are decent but hope that you neighbors are not big snorers or whatever because you can hear what goes on 3 doors down while in bed at night. 
The restaurant was somewhat pitiful. It was hours (not minutes) by the time we sat down, got served and finished eating. I even had to go to the lobby snack bar to buy our drinks because the hombre serving us was so up over his head with demands and shortages. Really unorganized if you ask me. 
Might be worth a day at the pool or if you have gone deranged from the city atmosphere and need to lay low for a bit. Other than that, stay clear!

No Frills or Thrills

This really was a horrible place to stay. The rooms were dirty, stains in the bed linen, toilet seats were too small and therefor you are sitting on the toilet pot itself, a lot of fungus in bathroom. The breakfast was disgusting .. Can't have any positive word about this hotel .. Customer service they haven't heard of ..


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