Name: Palazzo
Address: 8240 Sunny beach, TRASLADOS, Sunny Beach, Sunny Beach, Sunny Beach, 8230, Bulgaria
Rating: 7

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Security guard

General

Family room

Rooms

Accessibility features

Accessibility

Laundry

Hairdryer (on request)

Services and amenities

Common kitchen

Restaurant

Meals

Free Wi-Fi

Free internet

Internet

Shuttle

Airport transportation

Transfer

Free parking nearby

Parking

Swimming pool

Pool and beach

Children's playground

Kids

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Bourgas Airport

Sand Fest Burgas

Park Veleka

Burgas Bridge

Park Slaveykov

Burgas Beach

Sea Gardens

The Sea Garden Beach

Historically Burgas Museum

Marine Station Burgas

Port of Burgas

Boris's garden

Lake Burgas

Chernomorets Arena

Port Varna

Roman Thermae

Varna Aquarium

Dormition of the Theotokos Cathedral

Varna Archaelogical Museum

Sea Garden

Retro Museum

Varna Zoo

Festa Dolphinarium

Monument of the Bulgarian-Soviet Friendship

Ticha Stadium

Palazzo

Sunny Beach

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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40-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

First of all, the hotel definitely should not be described as a family one as they also host school camps which means that your calm family  stay may be interrupted by ca. 100 kids running around, jumping into the pool, taking over the sunchairs and tables in the  restaurant, making mess and digging in  chafing dishes. 
Secondly, the hotel definitely has a problem with cleanliness - our room wasn't cleaned for two weeks, the bedlinen was changed only once during our stay, the sunchairs and plastic tables at the pool are filthy - never saw anybody cleaning them.  Also water in the pools was really dirty, our swimsuits turned green because of algea and that did not come off after washing; after a few days water was changed and some chemicals were added so the situation (at least in one pool) improved. Nobody uses the paddling pool as it is located right at the doorsteps leading to the shop and it is really messy too. 
There is also  a problem with the air conditioning - the device is installed in a 'living room" and, as it is not very efficient and the room is big, it is not able to cool down the whole apartment properly. 
The only plus of the hotel is its location - it is placed between Sunny Beach and Nessebar, so the place is not very busy and you can get to the city center or to Old Nesebar in about 30 minutes.

Not worth going to at all

We stayed here as a family of 4 (2 adults and 2 children of 7 & 5) for 11 nights and have to say the hotel is absolutely spot on.

After reading some of the other reviews we were understandably a bit nervous however I can only think that people are expecting way too much for their money. 

We are English and in all honesty we were the minority but we are in Bulgaria, why should we expect the hotel to cater for just English!?

Guests - Yes, some other guests were quite rude, pushing in at dinner, however you soon become accustomed to it and this is probably more of a problem for us, being known to have a 'wait in line' culture.

Food - beautiful food, I must have tried everything on the menu and loved virtually all of it! The first batch of food is more tradition I would say so good for the non-fussy eaters but for the picky eaters, more 'generic' good gets served afterwards so something to cater for all.

Entertainment - the entertainment team were amazing, my kids absolutely loved it. Music from 10am got everyone in the holiday mood and there were games throughout the day. I loved playing water polo and even made friends with another family despite not being able to speak a word of the same language. A lovely Polish family who we wish we'd have kept in contact with. Kids dances every night with some nights having external acts. 

Don't let the negative reviews put you off. This hotel is great for the price. We would definitely go back.

Perfect for the money

I travelled with my husband and 11 year old son, we booked a last minute holiday and Bulgaria was the best deal going, we have never been before so thought wed give it a go.
We arrived early hours of sat morning and was greeted by the lovely Alex on reception, had great chat with him especially about football :) , whenever we saw alex throughout our stay he would always greet us and ask how we were doing. Check in was quick and simple
Hotel rooms are brilliant, (we had room 204) massive so load of space plus we had 2 separate rooms, big balcony, and bathroom had bath and separate shower! our room overlooked the two pool and shop, lovely view at night watching sunset also.
Pool was great to, nice big size, we stayed at the main pool most days as that's where the animation team were, music games etc and closer to bar - but the other pool was only across the road and offered more quieter place to relax and pool was never busy there, so you had options.
Now when we arrived as per previous trip advisor notes I saw, there were towels on every bed when we arrived and this was 2am! I was abit worried about not being able to get a bed, but the following day we managed to get some, from the sat night I think some people complained so the waitress every night if any towels were left late at nigh she would take them off fold them up and put on table - this was much better as was then fair on everyone to be able to get a bed. But we never had any trouble but we do like to get up early.
we were up for about 645 every morning to go for breakfast as was quieter and relaxed then - breakfast was ok nice variety and my son always found something to eat he liked
Lunch we only went couple times as me and my husband usually just have big breakfast then wait for tea, obviously my son went - sometimes not much choice so he would wait for the snacks which started around 3pm - they would have chips, nuggets, salad, etc. which my son enjoyed.
tea was the hardest time for my son, some night there was something but some night there wasnt a they catered more continental - so as us adults would probably try my son was unsure so sometimes just had cakes and ice cream! We did go out for tea a few times because of this.
Now the entertainment team were brilliant, Katya and pacha do an amazing job together, they work all through the day keeping kids and adults entertained, cocktail games, darts, waterpolo, etc and my favourite which I did everyday was water gymnastics - thk you katya loved it! 
I think the only thing that we thought could be different is the music - they seemed to play the same soundtrack everyday so by the end of the week youd know the words - so maybe just changing the music each day would be better :)
Evening entertainment was hit and miss - so we did go to sunny beach a few nights - plus the all inclusive finished at 10pm which was a big dispointment to us! as most all inc stay on till midnight
We are about 15walk to sunny beach which is the lively bit, lots of resturants, bars, shops - I couldn't believe how cheap it was also - great for your fake stuff to. drink were cheap - we found nice restaurant/karaoke bar which a lot of the English went to called the house - pound a pint! we brought two pints and a sprite for under a fiver! 
we also went to the aqua paradise water park - that was an amazing day out - plus you can get a free bus there and back also. 44 lev for the day which is about £22 for the whole day - cheap inside to for meal deals etc, we had a fantastic day - you get given a watch strap to wear which you take to kiosk and put whatever amount of money you want on it - then you just swipe it if you buy drink etc, any money you dont spend you get given back at the end of the day when you take it back to the kiosk to which I thought was brilliant!
we would defo be coming back to Bulgaria but will prob stay more up the sunny beach strip - and will prob go bed and breakfast because of how cheap it is out there. 
Thank you to the palazzo though - we enjoyed our stay and the staff worked hard through the day keeping it clean etc especially the waiters/waitresses - there were a lot of other nationalitys there, german, Ukraine, Russian etc, some weren't friendly and never smiled or even said please and thank you - I would always acknowledge the staff and they loved that and when ever we saw them they would smile and say hello - one of the barmen - who started working there while we were there (had blond hair, and 18yrs old)  - even said to me I know your English as you always say please and thank you! I said that's just how us british are - manners cost nothing! I didn't get his name but I hope its going well for you , and you were very poilte and hardworking.
Thank you palazzo!! and all the lovely English families we met whilst there also - my son met some lovely friends to

last minute holiday

Great value for money. Rooms are big, very clean with air-conditioning. Food is very delicious (not recommended for people on a diet :p). 10-15 Min walk to the beach. Amazing animators, very good place for families with kids but for adults too. Every night there was a different special event prepared , like local bands playing or magician's show. There's no  free WiFi but in my opinion it's not a big deal.

Only disadvantage, but a big one in my opinion is an atrocious amount of plastic being produced by giving out drinks in plastic cups. Please consider reusable plastic cups for a small deposit. It hurt my heart to see so much plastic not even being segregated afterwards. 

If it wasn't for the plastic I'd give this place 5 stars.

Great value for money.

Hotel: Nice and clean, but surely not fulfilling 4 stars raiting. Electronic locks are not working, you need to use a traditional key instead and use the door card only for electricity switch. There are no reading lamps on the side tables by the beds and no switches to operate the light from the bed. We found ridiculous that you only get one small shampoo per person on the beginning of the stay (10 days in our case) and no other accessories at all. Of course, you can buy everything in the supermarket within the hotel building. In the bathroom there are no curtains on the bathtub and shower corner to protect the water to be everywhere around. There is nothing to put on the floor as a mat, so the only option is to use one of your small towels...
On the other hand, it is nice to have choice of two large swimming pools and a small one for the kids...

Food: The all inclusive offer is very limited and some items were constantly repeated, for instance mushrooms and fried meat which was obviously from frozen semifinished stock product. However, if you are not picky, you will not leave the canteen hungry. By the way, canteen is a pure disaster! It is small and many times people need to line around the tables. Then there is never enough tables for everyone, so sometimes you end up eating by the bar counter or walking around desperately with your plate waiting for someone to leave. Again, low bellow what you would expect in 4 stars hotel.

Bar: Kind of what you would expect in the all inclusive facility. However, the bar closes at 22:00 and there is no chance to get a drink later, even if you are willing to pay extra. Also, during our stay it seemed to be a problem to keep sustainable staffing in the bar...

Animation program: Probably the best part of what the hotel offers. The two animators were professional, diligent, all of the programs were bilingual with a very good level of English... and easy going, friendly and funny.

Beach: You need to count with about 15 minutes walk to one of the nearest beaches - Kakao beach or Kika beach. We preferred the second one...

Personnel: Most of the hotel staff are Ukrainians, they are very friendly, but one can sense that they have no relation to the hotel and only work on short contracts. The only locals you will probably meet in the hotel are the maids, but they don't seem to be excited about their job either.

Finally: You can enjoy the holidays in this hotel if you are not picky and when you come with the right person ;)

Hotel was clean just came back with myself and my partner. Food was a bit repetitive, but no way could you say there wasn’t enough food, rooms cleaned every day and towels. Waitresses could have smiled . Good location to Sunny beach strip and Nessebar walking 20min walk each way or use the train sit and ride for 4 lev each person where ever you get on. Entertainment staff work there socks off

Great holiday

For a start we are English. Not really catered for at all, no free wifi, no loungers to sit on the whole week until after 3 or 4pm if we were lucky. people leave towels on at night time ready for their day relaxing by the pool. Not enough loungers for the amount of people staying. Not enough tables and chairs to eat and we had to stand and eat. We were not alone either. People were so fed up it was a joke. People were rude pushed and shoved to get food, if you were not in there first the food ran out and not replaced. Mainly cold all the time too. 1 coffee machine 1 juice machine.  1 small toaster. staff rude and miserable. Yes staff worked hard to clean tables, yes the cleaner by the pool worked hard. Bed sheets didn't fit the beds. yes the rooms were spacious and clean. Yes not far from beach. most English were put out the back of the hotel where there is no sun on balcony. Sunny Beach was a lovely place with loads to do shame hotel wasn't up to much. Asked for a late check out told no sorry no room. There is a luggage room but full of spare things, so no shower for late flights we were told use pool shower. I know it was school holidays but I don't think the hotel would of been much better. very disappointed wont go back.

well earned money wasted. Not worth all inclusive

2 adults 1 child 
Room spacious clean towels changed daily bedding every other 
Pool area clean 
Pool good size 
Pool entertainment good they work very hard the flying team 
Evening entertainment we saw Bulgarian Dancers , Magician ,Salsa Dancing 
Food all inclusive good , repetitive but we’d have eaten the same daily for breakfast at home 
Breakfast and lunch were the better meals 
Plenty of fruit available at all meal times 
Salad allways plenty 
Good location for the beach 10-15 mins walk 
Good for getting to Sunny Beach and Nessebar on the bus or the little train 
Good selection of shops near

Holiday

We have just come back from our holiday and I don't think I will go back ever again. 
Right from the reception we had a bad experience. The receptionist instead of accommodating us (we were just a couple with a child at the reception) was too preoccupied to complete some passports. 
After that she didn't want to accommodate us unless we had the booking voucher. We bought the ticket from their website so she she could list the voucher from their. She made us pay 3 leva for 1 hour internet just  to send her the voucher by email. 
I understand that the hotel is for sale but you can't take advantage of people like this.
Advantages: 
- it is cleaned daily;
- the pool is clean; 
- daily entertainment: polo, water gymnastics, dance and disco
- tha waiters and bartender very ok.

Disadvantages:
- the wifi is not free (3 leva/hour); 
- inappropriate attitude from receptionists;
- parking is not free and is very expensive: 15 leva/day, and I don't know if is really under surveillance;
- the water in the pool is very cold;
- the sofa has a thin mattress that is hard to sit on and is also dirty; 
- the curtains are also dirty; 
- the menu is repeated almost daily, at least the breakfast is the same.
- more fried food, without diversity; 
- if you wanted water or juice during hours when no meal was served you had to queue at the bar most of the time. It would be great a dispenser outside or in the hotel for anyone who wants to serve himself
- too few tables to serve the meal. if you didn't find free space you had to stand up, even if you were with a child. This happened to us on the first day 
- without any Romanian program on television. Most of hotels have one or more programs, also they include in their disco program a romanian song. In Bulgaria many Romanians spend their holidays and that was why most of hotels include romanian songs.

An experience and that was all.

Stayed here for a week with my daughter and wife in a family room. Big room with a lot of space, big balcony but not so child friendly. The door to the toilet was half broken because of the water. Very dirty curtains. And not so good cleaning since I have a 1 year old crawler the dirt is easy to see on her knees. 

Good food overall but better bread for lunch and dinner Rhen for breakfast.

We were staying in the left side on the building just above the place were they have their Sound system witch was terrible because they played loud Music between 10am and 10pm every day.

The bar was great and even some drinks included in all inclusive.

Good pool area.

Many from Russia who cannot behave, who do not care about others just themselves, Not the hotel's fault but just so you know....

Palazzo

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