Name: Portside Motel
Address: 62 Great Ocean Road (Lord St), Port Campbell, Port Campbell, Port Campbell, 3269, Australia
Rating: 9

Air conditioning

Smoke-free property

Heating

Garden

Patio

General

Non-smoking rooms

Fridge

Family room

DVD Player

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Luggage storage

Laundry

Iron

Services and amenities

Coffee/tea for guests

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Free Parking on Premises

Parking

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the mini-hotel

Room amenities

Portside Motel

Port Campbell

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed in many places during our travels through Australia including some top rated hotels and this was by far the best. We received the friendliest of welcomes to this small motel. The owners gave us so much useful advice on where to eat and when to visit the local attractions to avoid the crowds. The room was large and comfortable with coffee, tea and biscuits and plentiful toiletries. The bed was the best I’ve ever slept in - so comfortable and had the highest quality sheets. The office was staffed all day and guests were always welcome to pop in for a chat and some great proper coffee. I totally recommend this as the place to stay in Port Campbell whilst driving the Great Ocean Road.  It is high quality and great value too.

Great motel in Port Campbell

We stayed in Room 1 and it was a truly relaxing experience. Firstly, the room was spacious and so very clean. Tea, coffee and biscuits were available (love it when there are biscuits in the room 🙂), a small table to eat at and another pair of comfy chairs to relax in. Most impressive was the bed - so comfortable.  We had the best night’s sleep in a long time. Overall, really impressed and would definitely come back / recommend. 

Best night’s sleep!

My wife and I are well travelled, both domestically and internationally and this motel matches anything, in this price range, that we’ve stayed in.
The room we had was spacious and spotlessly clean. The bed was extremely comfortable and the bed linen and bathroom towels were of good quality.
The owner Sue was great, she guided us to the best eating places in town and beyond.
Port Campbell is a very lovely village and if we ever return, we will definitely stay at the Portside Motel.
HIGHLY RECOMMENDED,

Unbeatable Value

Came here with a cycle group.  Service from owner was excellent including (pre-arranged) use of washing machine and clothes line.  Facilities in rooms were excellent.  Clean and spacious.  Only improvement would be a range of pillow shapes (including very thin) and firmness (eg soft etc) in each room.

Bright, spacious rooms with good amenities

It was a very nice spacious room which we appreciated;  it is also well equipped and we had a lovely sleep. It was very wet so we drove into town and found a service station selling takeaway so we bought something and raced home to watch the Swans play.  Because of the rain we really didn't see the township.

Delightful stay

Great hotel with friendly host who makes sure you'll enjoy your stay. Also really knowledgeable on what to do and see locally. 
We spent a few days there and thoroughly enjoyed ourselves. Plenty to see and do in the area. Also enjoyed a great meal at the local pub.

Absolute gem

The beds were comfortable and the blankets were warm. 

The room is spacious and well equipped. 

The staff was very kind and she kindly informed me that late check out is possible.

My family especially my daughter enjoyed staying here and hope to come again.

Warm and kind

Note: This is my experience with just the booking for an upcoming trip. 

Hello folks,

Unfortunately there isn’t a negative rating option here. Totally do not recommend this motel for your travel because the owner is extremely rude and has zero customer service ethics.

Says one thing to the customer and does a completely different thing on the side.

Made a booking via booking.com missing that this did not have free cancellation. I could swear it was (but that is my fault). Anyway, I messaged the property and said that due to unforeseen circumstances we won’t be able to make that particular trip and requested to waive cancellation. 3 weeks later got no response and so called her. The lady turned around and said to me that she will consider it if booking.com won’t charge her commission.

Great, so now I requested booking.com to assist me with this and they confirmed to her that if she is willing to accommodate the cancellation, they will waive the commission and guess what, she came back asking for a valid reason for cancellation as interstate travel ban lift has not yet been confirmed.

I never said I am not travelling because of COVID-19 restrictions! Now I have to wait out to see if the government continues to enforce the travel ban until the end of the year otherwise I end up paying the entire cost of the booking.
I know it was my oversight but the fact that the owner runs the business in such fashion where they are completely inhuman, unresponsive, downright rude and absolutely shady about the bookings is just shocking to me.

I would recommend to steer clear of this place. Not worth it at all. There are many other hotels/motels around this area that I’m sure are much more considerate and customer friendly than this lady. I keep referring to her as this lady because she didn’t even bother giving me her name (despite me asking for it).

Inhuman, unresponsive and unaccommodating owner

Clean as a pin. Good location just 700 m walk from main part of town. Useful that it has a kitchenette : basics plus microwave. Hannah picked us up from end of our GOWalk and was super nice: friendly and helpful. 

Good clean well located hotel

The room was fine, as was the bed. What you would expect for a 3 star motel.

Good location, a short walk to the pub, restaurants and the beach. 
Was a fraction pricey for what it was, but was between Xmas and new years, so prices are always dearer then.

Overall would stay there again.


Portside Motel

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