Name: Glen Helen Lodge, NT
Address: 1 Namatjira Dr, Alice Springs, Alice Springs, Alice Springs, 0871, Australia
Rating: 7

Air conditioning

Elevator/lift

Smoking areas

Smoke-free property

Garden

Outdoor furniture

General

Non-smoking rooms

Room service

Fridge

Family room

Indoor Fireplace

Shower

Linens

Rooms

Accessibility features

Accessibility

Laundry

Luggage storage

Services and amenities

Common kitchen

Restaurant

Packed Lunches

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Bike rental

Barbecue grill(s)

Hiking

Recreation

Free parking

Free Parking on Premises

Parking

Swimming pool

Outdoor pool

Beach/pool towels

Pool and beach

Event facilities

Business

Children swimming pool

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

At the hotel

Room amenities

Glen Helen Lodge, NT

Alice Springs

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

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24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The place — that nature created and indigenous people tended for millennia — is amazing, epic, wonderful, inspirational. The ‘resort’ itself is pretty bad. Wifi non-existent (why pretend to offer if it doesn’t work?), food worse than average for this kind of thing (served cold, basic menu, breakfast from the 70s - and not in a good way - and always running out, pricey given all that), and service not good at all (distracted, haughty, vague). Rooms were fine (although a low bar had been set by this point) albeit with confronting toilet door design! Basically just old dorms - repurposed.

Amazing place, shoddy resort

They make you pay for every little thing. We weren’t even allowed to fill our water bladders for drinking. Nearly ran out of water that day. 
Beautiful spot, tarnished by commercial, money hungry business. 

Never again 

I have had 2x experiences with Glen Helen:
The 1st was making a reservation for an overnight stay.  The booking was made 6 months ahead of the stay and made through their web-site.  18 days later, I reconsidered and requested a cancellation.  For cancellations greater than 14 days out, their Ts&Cs state that all but 1-day's worth of the deposite is refunded.
Given that my stay was 1-day, I was out 100% of the deposite = $305.  Really angry about that.
I since booked via Tourism Central Australia (they provide a great service).  The onerous term is not included.  See separate review

DO NOT BOOK VIA THEIR WEB SITE.

Stayed here for 4 nights as our base camp to go see and do the sites of the West Macdonnell Ranges. With the pay for 3 nights stay 4 nights, it worked out to be $47 (unpowered) per night. 
In the unpowered section you have a big gravel area where you can set yourself up in, keep in kind that unpowered area doesn't have taps for you to connect to, so fill your tanks from one of the powered sites before setting up camp, the area is quite level. 

There is a nice new camp kitchen located in the unpowered area equipped with BBQ's,  fridge, sinks, 5 toaster, kettle and a microwave plus spring water. (Unfortunately this area also gets used by the freeloaders that camp down the road)

The amenitie block is nice and new also, kept quite clean
Once again, my pet hate in amenities is floors that don't slope correctly and the changing area in the showers ends up saturated (this shouldn't be a thing in this day and age) 
The free loaders also seem to just drive in and use the amenities. 

As for the communications, there is No Telstra signal, There is Optus signal but its incredibly slow, there is free Wi-Fi but the signal in the unpowered section keeps dropping in and out. 
The Wi-Fi in the reception building isn't much better and is slow. 
No television signal either

Can't comment on the restaurant as it expensive and we didn't dine there. 
They do have a small selection of groceries and a Bar

Nice place to stay, don't know why we paid though. 

The accommodation has been greatly improved since I was last there with renovated bathrooms, new beds and linen. The location is lovely but the food rates 0 stars. Breakfast was good, the picnic lunch was a box of spinach leaves and dinner each night was inedible. The chef Cory was arrogant and had music playing full blast all afternoon. We were there for peace and tranquility and he ruined our stay.

Beautiful location terrible food

It was last opened night of the season so... Most of  the room were closed but our was ok. with an extraordinary view of the river. Since it was almost deserted, not much comment on food, nice balcony for a beer and a small path to the gorge

the only location around more than a 100 km

A good location and reasonable facilities. All was going well until we purchased the buffet  at $39 per person. Avoid this buffet at all costs, the buffet consisted of two dishes and rice. We were told the buffet was Chinese but it bore no resemblance. The food was digusting and fellow diners sat in embarrassed silence.

Good but avoid the food.

Peaceful comfy stay right in the heart of the west Mc Donnell ranges so perfect for visiting all the gorges. 
The room was newly renovated and very modern with everything we needed to make for a fantastic stay. 
The breakfast was very good with lots of choice from fully cooked to fruit and cereals.
The only thing lacking was the dinner menu which really needed a few salads added to it otherwise vegetarians and people with issues were in trouble as it’s all pizza and chips. I should say that the staff were fantastic particularly Loui who went out of his way to make our stay perfect.
Strongly recommend staying here and also recommend you pay the extra for the escarpment view as it was well worth it!!

Awesome stay that exceeded all expectations

Firstly the rooms have been updated and while small are lovely and clean, very comfortable beds (pillows are terrible unless you love very thin ones). We had the front lot of cabins and the view was breathtaking. The staff are friendly and helpful. Swimming in the Finke was just magical and walking down to the gorge first thing in the morning is a must, most likely get it to yourself. So now the not-so-positive. The bar area is fantastic and sunset drinks in such a setting is a must.  We had to have the buffet dinner when we were there. Terrible is an understatement. Very expensive, and looks like they didn't even try. We know food is sometimes hard to get in for the area but there was no excuse for this, looked like a 1950s boarding school dinner offering (not that I am old enough to know what that was like). 

Great spot - awful food

We thoroughly enjoyed our stay in the West McDonnell Ranges, visiting all the gorges and water holes , and the lodge is central to all the attractions. Stayed in a renovated room  with a view of the gorge , fantastic views in the morning.
The lodge had only just opened a couple of weeks before our visit, but the staff were fantastic in making our stay memorable.
Food and drinks were excellent, considering the location, and the complimentary breakfast hit the spot.
Well worth a stay.

Glen Helen Lodge, NT

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