Name: KOI Resort & Residence Da Nang
Address: Truong Sa, Ngu Hành Son, Da Nang, Da Nang, Da Nang, 550000, Vietnam
Rating: 0

Air conditioning

Elevator/lift

Smoking areas

Currency exchange

Newspapers

Ticket assistance

Garden

Television in lobby

Fire Extinguisher

Reception desk

General

Non-smoking rooms

Room service

Minibar

Slippers

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Ironing

Laundry

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Snack bar

Bottled water

Kettle

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Parking

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Steam room

Sauna

Beauty and wellness

Children swimming pool

Kids

Pets Not Allowed

Pets

Location

At the resort

Room amenities

Non Nuoc Beach

Da Nang International Airport

KOI Resort & Residence Da Nang

Da Nang

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

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5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Beautiful facilities, pool and proximity to the beach. The bungalows are spacious. Food from the breakfast buffet is pretty good, decent spread. BUT- so many things went wrong during our stay. Our door lock stopped working twice. Key cards stopped working randomly. There were plumbing issues. Lots of the hardware in the bungalow was faulty, which is concerning considering this place just only opened in May (I stayed in August) The AC in the gym and the spa was broken, making it extremely uncomfortable. Occasional visits from lizards in the bungalow. The staff, however, even with their limited English, still tried their hardest to make our stay comfortable, regardless of the multiple mishaps. Especially Kim! She went above and beyond to make sure I had a nice birthday, and gave us her own personal # to personally contact her if we had any issues. I think this property has a long way to go though. I'd love to see it succeed... but more than half of the hotel was vacant and despite it looking luxurious, just as we started to relax and enjoy, there was yet another reminder that the hotel is not ready.

The hotel is new and alot of the amenities, bars and restaurants it says is open is not yet open or ready. Housekeeping continously bang the door even when you flag do not disturb on your room. Not alot of staff spoke English so incorrect information was provided. Laundry service damaged my clothes however they did refund me for the item as it was brand new but shouldn't of happened in the first place. In room food options needs to be improved, the menu shows roughly 10 options and nothing else, purely local items but should show some Western items to cover all basis.Was planning to check out early due to how poor the service and the quality of the hotel was but the general manager Joyce went above and beyond to try and make up for all the short falls. This hotel needs staff like Joyce to truly improve its offering otherwise it cannot contend with the Marriotts etc and definatly not Hyatt.

Dont think i will return

This resort is really beautiful. Like other reviews say it isn’t yet fully completed but it had everything my family needed and it was a little quieter than other busy resorts we stayed at which was actually very nice. The breakfast buffet was perfect with good food and options. What makes this resort amazing is the kindness of the staff however. They really try to meet your every need, they are polite and friendly and really listen to you. We didn’t have a great experience at the restaurant there onsite (I think it still needs some fine tuning and it can come right) but the staff listened to the feedback you can tell they are trying to listen & learn to see what they can do better. They apologised & then offered some free poolside drinks also. They didn’t need to do this but you can tell they really want you to have a good time - which we did. I would certainly come back again. The villa was nice and large which was relaxing.

Ultimately positive. In its present state, probably a 3.5/5 rather than a 4/5, but the only way is forward for KOI ResortThe staff are friendly, polite and try their best to be helpful. The room was big and clean with a nice balcony. The breakfast selection and setting are excellent, and the two pools are greatKOI Resort is still clearly in its early stage. At the time of stay (May 6-10, 2024), the gym wasn't yet fully open (just a few cardio machines) and the spa hadn't yet opened either. The gym space has a lot of potential. A number of business facilities weren't yet open eitherPotentially a great stay a year from today when everything is fully set up. I feel like the hotel is barely running at 30% full capacity at this time

KOI Resort & Residence Da Nang

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Paid on the spot

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