Name: Serena Inn & Suites of Rapid City
Address: 2124 Lacrosse Street, Rapid City, Rapid City, Rapid City, SD 57701, United States of America
Rating: 5

24-hour reception

Smoking areas

Smoke-free property

Security guard

General

Family room

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Services and amenities

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking

First Aid Kit

Beauty and wellness

Pets allowed

Pets

Temperature control for staff

Extra decontamination measures

Temperature control for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Ellsworth AFB

Rapid City Regional Airport

Serena Inn & Suites of Rapid City

Rapid City

This is actually a review from September of 2021, not December (hopefully they've improved since then!). I don't normally take a bunch of pictures of a hotel room I stayed in but this one was kind of gross. The room was dusty in many places, the carpet was stained in multiple places, and there was a half-eaten sandwich in the safe (see pictures). It wasn't like the safe was locked either, just housekeeping never bothered to open it I guess. We didn't need the safe so we only discovered the sandwich because my friend's toddler found it, which is disgusting. I was in a first floor room. There was a drive-thru to a food place right outside my window. The window in my room, in a slightly sketchy looking area, had a broken lock on it so literally anyone inside or out could just slide the window open. When we told the staff about the broken lock they gave us a stick to put in the window to keep it from being opened from the outside. They actually had this stick specifically for that, as if a broken lock on a window was a common occurrence (you can see the tag they had on it in the pictures) Or maybe people feeling unsafe there is a common occurrence? Either way it was not OK. My friend also told me the bathroom by the lobby was gross. 

I do NOT recommend this place...hopefully they've improved since 2021...

Arrived to check in, had to wait 15 minutes because there was nobody at the front desk. The head lady here didn’t present herself and the company in a good way. Had an attitude as if she didn’t want to be here. Room A/C sucks! Walked into my room and it was humid and smelt as if they couldn’t afford febreze! Cheappppp hand soap took forever to wash my hands properly. Just to let you all know bring an extra blanket , apparently they can’t afford an ACTUAL blanket.

Worst motel I’ve ever been in

Do not stay at this horrible place. Run now. The room was dirty. The front desk clerk had a horribke temper and refused to rekey a card. They also charged extra for “so called” enhanced vivid cleaning and extra for a safe that did not work. Literally worst experience I’ve ever had staying somewhere. They advertised breakfast and all they had was pre packaged honeybuns and granola bars.    Absolutely horrible.

Horrible.

Reserved Whirlpool Suite.  Upon arrival to room, the light was burned out.  The bedding was missing, the tv remote was missing, the coffee pot in kitchen was missing.  The bathroom was dirty, the kitchen was dirty, the microwave was dirty, the whirlpool was dirty.  Cleaned it all up ourselves, as we really wanted to enjoy the whirlpool.  Tried to use hot tub after dinner, no hot water.  Tried again before bed, no hot water.  Tried 3rd time in morning, no hot water.   Asked front desk for refund, told a manager would contact me.  Waited a week, no response, no refund.  Emailed 2nd time with complaint, and request for refund.  Waited two weeks, no response, no refund.  Called a month later, finally made contact with manager.  Unfortunately, no apology, no refund.

dirty dirty dirty

I chose this hotel as it was dog friendly and the Sundance location was great.. not so here.
My dog was having a treatment. This was close to vet. 
Arrived no blankets or bed cover, only a sheet and two bath towels. No face towel nothing. 
They came up with two blankets. 
The toilet was not working. It would run non stop. In the morning I asked to use a bathroom as I feared this would over flow. 
The GENERAL MANAGER ABBIGAIL told me they had no public restroom. She said I could walk to the convenience store. She then told me it was her day off but she came in because of some influx of guests. 
I didn’t even ask her why she was there. 
Maybe two lights worked otherwise it was dark. 
The smoke detector outside my room chirped all day and night. No one could fix it. 
The maintenance man let me use his toilet thankfully. Tried to fix mine but never did. It overflowed eventually. 
I had to use the only two towels I had to mop up the water.  
I asked the house keeper if I could have a hand towel to dry my hands and she gave me a rag basically.. 
a shredded up towel. 
I didn’t even have a face towel or anything else other than the two bath towels. 
The room carpet was filthy..
Thank goodness the fan worked even though the front grill fell off. I used the fan to muffle the chirping sound. 
I definitely would of sought out a different location if my dog wasn’t receiving a treatment locally. 
This place doesn’t deserve one star.. it’s no wonder no on stars there.

Worst experience ever

Room was clean.

Myste (evening desk crew) was VERY pleasant. Super nice. Sweet personality. Very helpful!

In the morning, when we checked out, I stepped up to the desk to find a seriously grumpy woman who literally snarled at me because I told her I was checking out and she'd have to get up from her chair where she was slouched against the wall. She got up and kept snarling at me and gave me a shoulder shrug and an eye-roll when I asked if I could get a receipt!

Wow! Night and Day difference btw the morning and evening staff.

Clean Room, interesting staff

Absolute worst, filthiest, fly infested place I’ve stayed.  Sheets torn, and stained.  The smell was unbearable.  Please save yourself the stress and keep driving.  This was the last spot in town and we had already drove 10 hours or we would have left.

Absolute worst, filthiest, fly infested place I’ve stayed.  Sheets torn, and stained.  The smell was unbearable.

No microwave or refrigerator in room.  Response was "website is wrong."
Toilet was disgusting; maid tried to clean it.
No elevator.
Staff was friendly. There was coffee and tea and a microwave in the lunch room.
One day I came back and door was propped open with that flipper thing.  I don't know why.  Nothing was missing.

not that bad for older, minimum amenity hotel BUT

It’s hard to access. . . you have to go through the convenience store parking lot.  We had to wait while the front desk person took his smoke break.  There is no elevator and we were on the 3 rd floor.  This is the type of room that shoul be 29.99, and of course it was MUCH more!

Pretty minimal!

We booked this place months in advance at a price of $63 per night thru hotels.com. We arrived a day early & were told we would need to pay$159 for that addional night. Our room was on the 3rd floor, no elevator! Our room was just getting cleaned & had to wait 20 minutes in the hall way. Tub & sink had hair in it, there was 1 bath towel for 2 people. Had to go ask for towels every other day. Towels were old, stained & felt like sand paper. Place was dated, you could here anyone that was in the hallway at all times. Breakfest consisted of pre-packaged stale mini muffins. At time of checkout I was charge $159 for each night we stayed there. Over double of what we booked. I was informed they can change there pricing at anytime without notice. No manager around to speak too. There were 2 other customers also complaining of the price being higher than they booked. We were loading in the parking lot & a guy came out pissed off, as they quoted 159 per night over phone & $350 per night when he got there. I checked the hitel.com site & it's nightly rate was now over $500. NEVER AGAIN!

Serena Inn & Suites of Rapid City

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