Name: The White Rose Guest House
Address: Warren St, Tenby SA70 7JU, UK, Tenby, Tenby, Tenby, SA70 7JT, United Kingdom
Rating: 10

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Rooms

Diet menu (on request)

Packed Lunches

Meals

Free Wi-Fi

Internet

No parking

Parking

Solarium

Beauty and wellness

Pets Not Allowed

Pets

Location

At the guest house

Tenby Beach

Tenby Golf Club

Ocean Commotion

Paragon Beach

Harbour Beach

Laston House

Castle Beach

Tenby Castle

Prince Albert Memorial

RNLI Lifeboat Stations

Haverfordwest Airport

The White Rose Guest House

Tenby

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This property seems to have been a well reviewed guest house but has now been converted into four apartments. We rented apartment two for a week in June and came home after 4 nights because we were so disappointed by it. Here are my questions/comments which at today's date not yet been answered by Cottages.com

1. How does Cottages.com's  star system work? This property has four stars but I have no idea what this means. I have looked on the website but cannot find an explanation. 
2.The website says that they " check every single property to make sure we meet your standards.......all of our self catering holiday cottages are hand selected and inspected by our regional experts" I'd be interested to know if this happened in the case of our apartment? Was it actually physically inspected or was it done using photos submitted by the owners? I suspect the latter and I imagine Covid 19 was the reason it was done like this. 
3. Before I list my complaints, I want to note the positives : the location within Tenby is good - it's a peaceful location and easy to walk into the town; reasonably priced parking is very near by;  the apartment  was well cleaned; there was plenty of hot water and the shower was very good. 
4. Here are my specific complaints about the apartment:
The apartment is described as " beautifully finished...renovated to a high standard in 2021....light and airy living space.....master bedroom lovingly furnished to create a beautiful room........enclosed courtyard with sitting out area" . This is the reality:

it is sparsely furnished with basic and uncomfortable furniture. In the sitting room (which is not light and airy because we needed to have the lights on all the time) there is one small two seater sofa with two small tables at either end. That's all. 
The television is fixed in a corner at the very top of the wall and the bracket which is supposed to swivel the TV so that you can watch it at your chosen angle does not work properly. If it is moved, it simply swivels back to its original position. The TV remote controls for the sitting room  and bedroom needed new batteries, whihc we provided!
Although washing up liquid, soap and oven gloves were provided in the kitchen, there was no dish cloth and no tea towel. There was no cleaning equipment provided at all eg no broom or dustpan and brush so there was no way that crumbs, sand etc could be swept up. 
The kitchen equipment was not consistent - four of many things but only three mugs and two teaspoons. There was no bread knife or corkscrew. . However, there were three frying pans and two toast racks, bizarrely!! 
The dining table was very small - probably 2' 6" square  - with two very small chairs , all of which were located under the stairs. 
The " courtyard" was appalling and there was now way that anyone would want to sit out in it. It is permanently in the shade, surrounded by dirty high white walls and overlooked by surrounding houses. I'm attaching a picture of it - you will see that it has nothing in in apart from an array of rubbish and recycling bins ( which hadn't been emptied)
Lack of attention to detail - eg curtains that had clearly been taken straight out of the packet and hung up, creased.  
Upstairs there is a large landing area and this is where the dressing table is located, although there is room for it in the bedroom where it would be much more convenient
The bedroom has not been "lovingly furnished" as there is very little furniture in it - a bed, two bedside tables and a single open two shelf "cabinet" . The bed was only 4' 6" wide although the space would certainly have accommodated a 5' or even 6' bed. Either of these would have been much more in line with the advertised "high standards". The bed linen was good quality but the wrong size for the duvet which  meant that it moved about inside the too large duvet cover. There was a mattress protector ( a  good idea) but no pillow protectors which I think are essential in the current Covid 19 situation. 
The fitted wardrobe has two sliding doors, one of which is not fixed properly into its runners at the top so it moves about 6  inches inwards when you touch it. There were just five hangers provided. 
There is a velux window above the bed with a blind between the double glazed glass panels. This blind has  been jammed so that it was  three quarters closed but had a 5" open gap and the magnetic pole provided to operate therefore  it does not work. This meant that the room was light from dawn break. 
We were provided with a double and a hand towel each for the whole week. Given that there is no washing machine or even a line on which to dry things and the heated towel rail in the bathroom was switched off, there was no way that towels could be aired and dried. There was no bathmat provided so the floor around the shower became , and remained, wet . We ended up using one of the hand towels as a bathmat and went out and bought ourselves an extra towel - again , hardly what you expect  in a high standard property. 
I have never seen such a small handbasin.....it was totally unsuitable. My partner was unable to get both his hands in it and it was useless for shaving in. It held no more than an inch of water and was probably little more than 12" wide by 8" from front to back. There was also no shaver point. 
Overall, our impression was of a place refurbished on a very limited budget. The furnishings are poor quality, much of it very cheap flat pack style. The whole place was uncomfortable and did not offer a relaxing environment. It was, frankly, hard work staying there and  we did not look forward to returning to it at the end of  a day out. In the end we decided we'd rather be comfortable in our own home than uncomfortable in inadequate holiday accommodation.  
I realise that the Covid 19 crisis has put great pressure on holiday accommodation and that demand is very high. Nonetheless, I feel that £584 for this poor standard of accommodation is excessive. Frankly, it is not as described on the website and the internal  pictures are misleading. ( I also suggest cottages.com make it absolutely clear in detail that the photos of views of the beaches are NOT views from the property but general pictures taken from the beachfront.)
When I rang the owner on the day we left to let him know we had vacated early, he asked me if everything was alright and when I said that we were very disapppinted in the apartment he just said " thank you very much" and put the phone down! 
All in all, such a disappointment when we had been looking forward to our first break away in months. 

Attachments area

I would advise against staying here until it is properly equipped and upgraded to meet the website descripition

Stayed here for few days we chose this hotel down to reviews and we was not disappointed it was clean fresh Nd right by packing just down the road owner lovely and friendly would definitely stay again keep up good work close walk to beach

Lovely hotel

I have stayed at this guest house several times and have never been disappointed with the friendly staff, accommodation or cleanliness. 
The breakfast is excellent always hot and very fresh. 
I am vegetarian, but have seen other guests enjoy there breakfast. 

The location is good for the town centre. There is a multi storey car park a short distance that is very reasonably priced for an overnight stay. 

Visiting family 

Highly recommend staying here! Everything was wonderful from start to end. The cooked breakfast was lovely, the lady that served us breakfast both mornings was a credit to the establishment. The whole place was so clean. We will book again.

Wonderful!!

We try to stay here when we visit family. It is comfortable. Extremely clean, and very friendly. Breakfast is fresh hot and very tasty. The rooms are sufficient for a short stay, parking in the local car park is a short distance and easy walk into 

Weekend 

when we arrived we parked at the train station.£4 a day.we got there a little later than expected but our key was in a safe locker by the door.the room was a little on the small side but ok for us as only two.very clean and tidy.bed comfy,shower good.the brreakfast was spot on.all the staff were really nice and looked after us well

value for money

My husband and I had a lovely weekend here, fantastic welcome, spotlessly clean, lovely breakfast, cereals, yogurt, fruit, and full english, Gareth and all the staff were brilliant, the bed was really comfortable, we'll definitely book again, we were lucky to get a parking space just up the road, the train station is just down the road though with paid parking 😊

Brilliant guest house

We would highly recommend White Rose for comfort and good food our room was beautiful, clean and bright the bed was so comfy so close to lovely beach and town . Gareth and staff are brilliant will definitely be booking in the future

Just perfect

Excellent guest gouse only 2 minutes from the train station and 5 minutes from the town center and rastaurants.
Rooms are small but nice and clean with good shower and bed. Exactly what you need to rest after a busy day. Breakfast is very nice. Gareth the manager is very nice.Overall a very good choice!!

Excellent!!!

Went for a 2 night break with my mum for her birthday, wasn't expecting a lot for the price paid. Got there bang on check in time but unfortunately our room wasn't ready, we were told it would be an hour. Bit of a disappointment as we just wanted to get changed, unpack and have a cuppa after travelling and it was raining. Gareth directed us to a nearby cafe though and we soon got on with our little getaway. I was worried about standing on the main street to smoke, early in the morning and late at night. But once my head hit the pillow I was out cold all night, both nights..... The bed was that comfortable. Breakfast was definitely worth the 20min wait to have it all freshly cooked, and is definitely value for money! With extras usually left out at other hotels and refills on tea and coffee were plentiful. Top tip:drink from the corner of your square cup! The whole place was spotless and looked newly decorated but if you're in room 5 or 6 prepare for the climb of 4 flights of steep stairs, each time you leave the room. Check in and check out were fast and efficient and nothing seemed too much trouble. Very friendly place would go again and you can't get any closer to tenby centre really.
I have one complaint and that is the room being slightly small for a twin, but in an old terraced house theres not a lot that can be done about that. Could have done with just a flat surface or shelving under the mirrors. 
All in all a fab time and great value for money.

The White Rose Guest House

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