Name: The White Pheasant
Address: Lenwade House Drive, Dereham, Dereham, Dereham, NR9 5QP, United Kingdom
Rating: 0

Computer

Smoke-free property

Heating

Garden

No elevators

General

Family room

Smoke Detector

Hairdryer

Flat-screen TV

Shower

Wardrobe/Closet

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Safe-deposit box

Luggage storage

Services and amenities

Coffee/tea for guests

Bottled water

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Fishing

Recreation

Free parking

Parking

Event facilities

Conference Hall

Business

First Aid Kit

Beauty and wellness

Pets allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

ROARR! Dinosaur Park

Norwich International Airport

The White Pheasant

Dereham

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The property and staff are excellent, and will definitely call again. My only annoyance is with Expedia as when I looked for a room in Norwich centre it said this is by the cathedral, turned out to be12 miles from centre. Again excellent place and staff.

Comfy bed, clean,  hot shower and good food.  The service was excellent. The new owners have a task on their hands to renovate a very old character building.  Our waitress said "it's a family business, they have a plan to get the business in better shape, like using meat from their farm in the meals. That's why I like working here."

Would book again if in the area.

Friendly and helpful staff. Good choice of breakfast. Would recommend

Lovely room with king size bed.  The bathroom was  lovely and plenty of towels.  There was plenty of coffee and milk.  Lovely and quiet with.  The outside there was a pond and plenty to walk around.

Our stay was ok, beds comfy and hotel room quiet. However, the hotel was freezing cold throughout. Our room was stone cold and we had to keep the heating on all night. The heated towel rail in the bathroom didnt work and we werent able to get any hot water in the sink. The bathroom light was linked to an extractor fan which was reduculously noisy and stated on for ages after use.  We didnt bother with a shower we just wanted to get in the car to warm up.  Breakfast was nice.

Freezing

Lovely approach, setting and building. Lovely and clean , bed comfortable . Unfortunately couldn’t comment on the restaurant as not open evening or morning as no chef available, although an offer was given to deliver drinks to the room if required . No heating in the bathroom .

Worst place I’ve ever been too. Booked a Family room for 2 adults and 2 children. Reception gentleman started to tell us that we had to pay a laundry charge for the kids bunk bed - £15 for each bed (£30 in total). Then another £15 for the dog (fair enough) but this was not clear either.I went and complained to the lady at the bar and another gentleman turned up who looked like the chef (believe it was the owner). Rude. He tried to argue the charges but I wasn’t having it until he threw a tantrum and flipped the laptop at his employee and said “take it off the bill I can’t be arsed” and stormed off. Tried to claim Premier Inn do the same LOL.We originally intended to have dinner, drinks and breakfast at the Hotel but considering he appears to be the chef I no longer had trust he wouldn’t do something to our food. I was also concerned about my car. Ruined our evening.Reception gentleman told us it was the owners partners birthday also… the music didn’t stop until 2am. Says it all!

Worst Hotel Experience EVER!

The whole property needs a complete overhaul. It is very tired and could be a beautiful hotel with some repairs and modernisation. It is in a lovely setting but the grounds are overgrown and uncared for. A very small staff, and no one on reception on arrival, had to call someone from the kitchen to check in!The meals were adequate but not very high standard, I found a hair in my mushrooms. I think the 3 star rating needs investigation, it really is not worth 1star!!

The first impression was so disappointing. The reception was unoccupied  gloomy and dark,and m we had to roam hotel to find somebody   through  lenghty soulless meandering corridors.We reached our allocated room, strong odour of bleach , it was clean and modernisedNeeded a drink, visited the bar , little or no atmosphere, the 2 girls serving were really nice, but there was an uneasy atmosphere.Understand its a huge project in progress , but felt really uncomfortsble. Fortunately our orginal choice called out of the blue with a cancellation, so as we had fully paid up in advance  we therefore cancelled our booking moved out and had paid for a room we didnt use

Obviously a huge refurbishing project

The room was clesn and comfortable, housekeeping staff were very helpful especially helpful with my wife who was a bit off colour. The general quslity of catering was better than our last. Our last day breakfadt was goid however consistency needs to be maintained. Front of house staff work very hard, especially Nial, & Jenny. As a former auditor i would suggest a visit by a snag fixer and this place would be cracking.Small changes, massive differences.

The White Pheasant

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