Name: Mena Grand - Khaldia
Address: Khazzan Street Khaldia Towers I, Al Futah, Riyadh 12633 11420, Saudi Arabia, Riyadh, Riyadh, Riyadh, 11420, Saudi Arabia
Rating: 7

Meals

Beauty and wellness

Location

At the hotel

City Centre

Al Watan Park

Al Musmak Fortress

King Abdulaziz Historical Center

National Museum of Saudi Arabia

King Abdul Aziz Library

King Faisal Conference Hall

Prince Faisal bin Fahd Stadium

Riyadh Zoo

Al Faisaliyah Tower

Kingdom Centre

Sahara Mall

Hayat Mall

Riyadh International Convention and Exhibition Center

King Fahd Stadium

King Khaled International Airport

Mena Grand - Khaldia

Riyadh

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I stayed at the Four Points by Sheraton Riyadh Khaldia only because it required very, very few Marriott Bonvoy points.

This is an ok hotel, nothing special. 

It's not in a central area and getting Ubers/Careems was slightly difficult. Lounge and reception area were nice.  I walked past the spa and saw no one in there.  Hotel has a pool but I wasn't sure if it was open. Maybe at specific hours. I checked in via app but still had to check in at the front desk.

The room was decent with a comfortable bed.  Definitely felt dated and needed a little freshening up. I recall the bathroom being ok.  Electric plugs were in a weird spot which is a big peeve of mine.  My room had a sad view but that might be a reflection of the not central location.

Juice store down the street was good but otherwise no shopping nearby.


Nothing special but ok

I usually stay here when in Riyadh. Rates are reasonable and they treat their loyal members good. 

I have received very spacious suites on every stay, and late check-out is never a problem.

The suites have two bathrooms, kitchenette with full size fridge, a comfy bed and a separate living room with desk and a large sofa. The sofa, however, is a tad uncomfortable. The TVs are early generation flat screens, and should be replaced with more recent models. Apart from that, everything is fine :)

Service is good. Helpful guys at the door and the reception. The F&B outlets are a little dull, however. A restaurant on the 2nd floor, which always seem pretty empty. They also claim they have a Starbucks on ground floor, but that is just a lobby cafe who serve coffee from Starbucks. The cafe is always empty as well. There is a pool, whom guests can use, but it is shared with three big residential buildings, so there will be a lot of children and families utilizing at the same time.

The location is pretty dull. It is in the middle of "old" Riyadh, and if not having a car you'll be dependent on Careem and Uber. I wonder if Riyadh Metro will ever open? There are some fast food joints and more traditional eateries nearby. Chop-chop Square is just a couple of blocks away though.

But all in all - a nice hotel who does the job! Would return.

Does the job!

Disgraceful!!!
It must have had som history to it but I can’t believe that this hotel belongs to this era. Old and ill-maintained facilities, outdated infrastructure, bad food, poorly-managed staff. I would not rate this hotel more than 1/5 for way-below expectations from a “Sheraton” hotel.

Disgraceful

An old hotel in need of upgrading. We are elderly and had to walk down from the 17th floor as the elevators often didn’t work. I was  stuck between floors once and our room keys needed changing several times.

Upon check in we were told breakfast was not included.

This suddenly changed when we showed the front desk a voucher.

the rooms were freezing cold ( 15 C)  and we needed a heater ( which quit working)

We were told we could charge a meal to our room and then at 915 PM while we were in bed  told that we couldn’t and come and pay the bill at the restaurant .

For the money, the worst hotel I have stayed in after visiting 140 countries

Dont stay here-old hotel that needs major upgrading especially the elevators

The hotel has been the least favorite part of my trip to Riyadh! Although the hotel is in a far down-town area, I booked it expecting a certain level of service and product from a hotel such as Four Points by Sheraton. 

Upon arrival, I was asked to pay the entire stay in full ahead of my stay, which I normally do and cover upon check-out. When asking why, I wasn’t given an answer.

Later on that same day, I came back from a meeting only to find that all elevators are out of service, even the Servic elevator. Having my room on the 17th floor didn’t help, so like many other guests, I stayed waiting in the lobby till someone could fix it. After around 15 minutes, one elevator started working again, but when going up to my room, and trying to go back afterwards on my way to another meeting, the elevators were again not working. This time, I had to wait for 20 minutes until they started working. There was an electrical problem with the elevators during the 4 days I stayed there.

As for food, it was poor, whether through room service or main restaurant. I sometimes got items that were different from what’s described in the menu, and other times dishes that were completely tasteless, in addition to the poor food presentation.

The staff are friendly and helpful,  but unfortunately the stay was a disappointment.

Not going back!

Our stay at this hotel didn’t start off well. I had requested an early check in time and a room wasn’t available when we arrived. I understand that an early check in is based on availability, but the man at the front desk was very abrupt and didn’t seem interested in providing decent customer service at all. I didn't get his name, but he wore glasses.

Fortunately, our stay improved. We returned to the hotel a few hours later and a room was available. The same man at the front desk helped us and upgraded us to a suite, which was appreciated. He seemed a bit more relaxed, so it was unfortunate that our first impression wasn’t very good. Everyone else working at the front desk and with housekeeping was very friendly.

The room décor was outdated, but the extra space was great. Breakfast was fantastic. Evening snacks are no longer offered in the panoramic lounge, but there is a dinner buffet where breakfast is served available for a charge. The area is ok. I felt comfortable walking to Al Masmak Fortress with my male friend.

I probably would try another option if I were to visit Riyadh again, but I would consider staying here again if necessary. The rating of "Very Good" is based on our overall experience and the price point, which was lower than other options.

Overall, a good stay

Great hotel , a bit far from airport but the view from the 18th floor was amazing . Great spread at dinner and breakfast . Lobby persons were fast and efficient. The room was spacious with tea coffee maker , good working Wi-Fi . This is in line of Marriott experience world wide .

Superb Stay at Riyadh

I chose this hotel as I needed something in the southern/historical area of Riyadh and it was one of the only international brands in the area. I was not disappointed. The location is within walking distance of attractions like Al Masmak Palace, KAPL, etc.. I was upgraded to a very large premium room as a Bonvoy Elite and also offered a 4pm late check-out. The property has a Starbucks in the lobby which was convenient. Also, room service was quick, reasonably priced and decent quality. Overall this was an excellent value stay.

Excellent value near the historical area of Riyadh 

The Hotel is in the heart of Riyadh Historical area with lots of tourism landmarks/ museum/ shops  around.   The hotel is so quiet and so neat,  the staff are outstanding,  Room is so high with a nice top view, so clean & spacious.   The Restaurant buffet presentation is wow with excellent food verities. there is also a lovely mini starbucks in the lobby corner. Nice for family gathering

Family Homecoming Trip

1- Online booking was of no use. When I arrived there, there was no record of my booking. & it took more than 1 hour to get my preferred room. - No complementary flowers or fruits were there.

2- The second point is actually a suggestion to the reader. Please don't use credit card to pay at this property. I paid using my credit card. They somehow stored my credit card information, and after a month when I left, they start charging me with random amounts on my credit card. When I contacted them, the FOM pretended that he has no information about it.

Either this hotel is a complete fraud, or their information system is just ridiculous.From my experience, their reservation and front office staff is extremely incompetent.

(This reveiw is from Feb. 2014. They hotel staff called me and insisted to remove it, but now thinking of their behavior over the phone, they don't deserve removing this comment. I have proof of their double charge on my credit card)

Mena Grand - Khaldia

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