Name: Garnet Hotel
Address: Calle Hama, Palawan, Palawan, Palawan, 5313, Philippines
Rating: 6

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Security guard

Ticket assistance

Terrace

Fire Extinguisher

General

Non-smoking rooms

Room service

Family room

Smoke Detector

Cable TV

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Luggage storage

Laundry

Safe-deposit box

Dry-cleaning

Wake-up service

Services and amenities

Coffee/tea for guests

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Airport transportation

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Beach/pool towels

Pool and beach

Massage

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

At the hotel

Room amenities

El Nido

Cesar Lim Rodriguez Airport

Garnet Hotel

Palawan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I would give -3 stars if I could. We booked this place via booking.com. When we checked in, the woman at the reception already gave us an impression that she didn’t care about her guests. She told us we can choose a room either without window or without hot water. Mind you that information wasn’t mentioned on the website when we booked the room. So we chose the one without openable window.
Fast forward 3 minutes, the woman lead us to the room, she opened the door, the room smelled mouldy and guess what, it’s full of black mould especially around the skirting boards and the non openable window. It’s absolutely horrendous. I can not imagine anyone staying in that room for a night, let alone 3 nights for us. And I am pregnant. It’s an absolute health and safety hazard.
We asked for a cancellation right after. The woman who seemed to be the owner said she can’t do it, I’ll have to do it via booking.com which I tried multiple times. Booking.com claimed that the room is booked via a partner so they can’t help us.
We went back to the hotel and told the woman about our situation with booking.com. She again told us if we ask booking.com to cancel the room she would accept the cancellation. It’s going nowhere, she probably knows that’s impossible to guest to request a cancellation and refund. There you go £100 into her pocket without lifting a finger.
This is pure deception and fraud. This place is literally rotting to the core. Booking this place is basically contributing to their scam. After being scammed by the first hotel in El Nido on the same day, we came across this hotel and it’s another scam. Two in a row, lucky day! Please do all other tourists a favour, don’t stay here.

If you look at other negative reviews about this place, you will see how little they care about anything else but your wallet.

STAY AWAY FROM THIS PLACE UNLESS YOU WANT TO INHALE BLACK MOLD SPORES. THEY WON’T REFUND A SINGLE PENNY TO YOU.

Deceive you with  an uninhabitable room

The bad reviews are all crap.!!! Location - Amazing ✅Staff & service - Fantastic ✅Cleanliness - Great  ✅Electricity/hot water - Fantastic  ✅this is great hotel, El nido is an island in a third world country so expect minor glitches, The staff were fantastic when you get talking to them, treat them with kindness and they reflect it right Back at you which is beautiful. We extended our stay for another 4 nights. Stay in a delux room on the 4th floor. You have a whole roof top to yourself.

The bad reviews are all crap!!

Absolute everything about this so called "hotel" is terrible. They have no idea what customer service is ! Check in went wrong, got wrong room twice. Room without aircon that didnt work, forgot to clean the room one day caused by "no housekeepers" on duty !

STAY AWAY from this place

Where do I start ???? Check in ....wrong rooms, bad English, student working now idea what she did, not find the booking.....The room.....no aircon working, no wifi working, no drinking water, no water pressure in shower, .....asking to talk to the manager, she didnt know who it was or no phone number. I asked for the email adress, she didnt know that either.....all in all STAY AWAY its just a mess....oh I forgot, they didnt clean the room day 2...i mean its 6 PM and still haven`t clean anything !!! HOW IS IT POSSIBLE to run a "hotel" like this ? And 3 stars ? hahahaha 1 star it is !!!!!

STAY AWAY

For starters the room booked wasn’t a seaview as advertised and payed for. Sliding door in the room didn’t close properly so we could hear all the noise from the streets and surrounding pubs until early hours of the morning. Check in went fairly smoothly even though we maid a last minute reservation. Otherwise could have been better for the money spent. Location is in the busy part of town though..

The hotel we stayed has no view but the room is clean. Basic amenities provided and the pillow provided is 4 instead of 2 like most hotels in this category. 
They provide free coffee outside the room which is near the balcony area. It is a place to stay and its safe, surrounded by many restaurants and other small hotels.
Recommended for family too.

Center of attraction

Air condition was brokenPlace smelled badCold showerNoisy all dayConstruction banging on walls early in the morning Would never recommend this hotel

Rooms are spacious, looks clean. There is free wifi, with repeaters on each floor. In the room there’s A/C, a ceiling fan, a TV, a dresser table and some wooden chairs. Some reviews mention dirty water and a funky smell. There is a slightly funky smell which you’ll get used to so it’s not a big deal. Water from the faucet was not that dirty in my opinion, probably depends on the supply. 

In each floor there is a common area where you can fix yourself free coffee and tea. Each floor has a balcony area, the 3rd to 4th floors have a great view of the bay. There is no elevator, only stairs. There’s intermittent power interruptions (not the hotel’s fault). For those times, there’s a generator that usually kicks in, you won’t be able to use the A/C but the ceiling fan should work. 

Location is great. Walking distance to the pier where boat tours start, lots of restos around, located centrally downtown. There is a small ref in the lobby where you can buy mineral water, but there are small convenience stores outside also. 

We usually leave the keys in the lobby when going out. We stayed 3 nights, rooms weren’t proactively cleaned while we were gone. It didn’t matter to us since we weren’t really messy, but some people might be looking for regular room cleanups. Prices are affordable. View at the top floor is great.

Affordable Downtown No frills Hotel 

Pros: in the center of the town, very near to the restaurants. The rooms are big. We requested an extra mattress and they forgot to put it in our room and tried to charge it on us.

Cons: Dirty water and brushed my teeth using their tap on my first day! Ewwww 
Old beddings. 



Dirty water

The fan switch in our room caught on fire at 3am. The air con doesn't work. The hotel staff wouldn't let us borrow the phone to call the hospital when I got sick. They were also very rude and never acknowledged us. We spent our 2nd last night in hospital in El Nido, that was better accomodation than Garnet Hotel.

Garnet Hotel

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