Name: TulumBay Hotel
Address: Carretera Tulum Ruinas Boca Paila Km 5 77780 Tulum,Carretera Tulum Ruinas Boca Paila, Tulum, Tulum, Tulum, 77780, Mexico
Rating: 7

Smoke-free property

Garden

General

Mosquito net

Safe (in room)

Rooms

Restaurant

Meals

Internet access

In-room internet

Internet

Parking

Location

At the hotel

Tulum Beach

Tulum International Airport

Xel-Ha Water Park

Felipe Carrillo Puerto Airport

Coba Ruins

Xcaret Eco Theme Park

TulumBay Hotel

Tulum

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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25-beds

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27-beds

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3-beds

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31-beds

32-beds

33-beds

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37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

There's no words to describe this beach. It is simply breathtaking. You'll be amazed by the turquoise waters and the beauty surrounding the beach. There were not a lot of accommodations on the beach so make sure to bring all necessities.

Well Worth the Visit

We enjoyed our stay.  We felt very welcomed and taken care of by the warm, lovely staff, especially Alex who speaks English well.  They offered a small, continental breakfast, and the view couldn't be beat.  We stayed in #1 and #2, the best views of the entire place...and had breezes to offset the sometimes unbearable heat.  Bring wall-plug in bug zappers, and not many clothes...you won't need them.  
If you are looking for AC, pool, and no exposure to the elements/bugs (this is a palapa roof, people...not a Hilton Hotel!) etc, this is not the place for you  It is very affordable if you are prepared for what it offers.  Also, if you are afraid of heights and/or not very mobile, the stairs to these rooms would be a negative.  We felt like we were in a tree house.  It is primitive, but daily housekeeping and drinking water dispensers were great, and hot water was available by solar heated rooftop tanks...usually.  Be sure to have pesos to tip the cleaning staff, which they deserve.  Recommend paying the deposit for the room safe, though there is a night security guard.
Rent bicycles if you want to have a low-key, beachy, cenote swimming vacation.  Tulum Ruins are 20 minute away.  The beach road in front of this hotel offers wonderful restaurants/cafes, for all you really need for a wonderfully relaxed vacation.  Recommend Puro Corazon (across street) and Yolanda's (a few doors up the road) for amazing, fresh, authentic food at a VERY good price.
We would stay here again, definitely not during mosquito season, though!
Gracias, Alex and Cemiy!
Jan

Great staff!  Eco-chic/rustic....be perpared for mosquitoes...

I stayed two nights at tulumbay. The rooms were clean  and staff were friendly. The private beach was quaint and beautiful, but I preferred to walk down to other restaurants with private beaches, which were a little more open and less rocky. This hotel was one of the more affordable places in tulum playa ($56 us per night-which was a promotion), compared to many of the neighboring hotels which range from $125-$500 per night. However the no a/c made sleeping difficult and the fans are not that powerful to make much difference. It is a nice part of town to stay in if you're solo, as it is really the only area in tulum playa that has any sort of night life. I was warned (when booking the hotel) that there would be nightlife across the street, and had prepared accordingly (ear plugs etc), but the clubs/restaurants close by 11:00 on-so for me it was never a problem. On one of the nights the bartender across the street at carazon puro mentioned that they also offer piricate Cabañas with private bathrooms and showed me one of them-they were nice and affordable as well (ciel rose were the names). My suggestion if looking for affordable rooms in tulum playa would be to go spend the day there and you will find something-I spent the precious 3 nights in tulum playa for nearly the same cost-and its always better to be at the beach! 

Simple and affordable 

No A/C, the fan wasn't enough and  if you close the bug screen you can't feel the fan at all, if you open the screen, the bugs get you. The floor was sandy when we got there and the bed is not as big it seems in the pictures, it's not as long as a standard bed which makes it look wider than it is. When I told the management we couldn't stay there they  charged me for the whole 11 days instead of the  standard 5 day early checkout. I paid for two hotel rooms for my stay in Tulum because we couldn't stay here.

Hot, not that clean, management sketchy

I don't often write reviews but this hotel was so disgusting that I can't avoid doing so. Here is the series of terrible things happened during the stay. 

STAY AWAY FROM IT, Thee are much better hotels on the street for the same price or even less. 

1) PASSPORT HOLD HOSTAGE BY THE HOTEL 
this was the peak of the experience. Their credit card terminal was not working, I booked on booking and so the payment was already locked up, but they still pretended to be paid in cash (1000€). They told me that I couldn't get my passport back until I paid. I called booking and reported it and then took it back on my own. 

2) FAKE PICTURES AND ROOM DESCRIPTION 
My room was supposed to be see view but what I actually could see from my tiny and crappy balcony was only the wall of the room in front of me 

3) ROOM CLEANING 
In 7 days stay they only change my bed sheets on the last day. This is OK if the place is an hostel but given I spent 1000€ it is unacceptable. 

4) THE RUDE OWNER 
Dear lady I am ashamed that you represent Italy in this way in Mexico. You are rude, dishonest and deserve nothing good given your poor behavior and bad manners. You run a cheap place that looks and feels terrible and think that it is the ny Waldorf Astoria. Never had such poor staying anywhere in the world.

WORTH MAX $20 PER NIGHT. RUDE AND DISHONEST PEOPLE

Breakfast included

Free Internet

Transfer

Suitable for children

Swimming Pool

Fitness centre

Bar or restaurant

For guests with disabilities

Conference hall

Spa Services

Ski slope nearby

Beach nearby

Air-conditioning

Pets allowed

Jacuzzi

Private Bathroom

Kitchen

Balcony

View from the window

Smoking allowed

Electric car charging

TulumBay Hotel

Main amenities of the hotel

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