Name: Casa Temazcal Hotel Spa
Address: Calle 66 497 Colonia Centro,Calle 66, Merida, Merida, Merida, 97000, Mexico
Rating: 5

Air conditioning

24-hour reception

Garden

Terrace

Private check-in/check-out

Fire Extinguisher

Outdoor furniture

General

Non-smoking rooms

Room service

Fridge

Family room

Smoke Detector

Rooms

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Breakfast

Restaurant

Meals

Wi-Fi

Free internet

In-room internet

Internet

Spanish

English

Languages Spoken

Sun Deck

Recreation

Parking

Outdoor pool

Pool and beach

Massage

Beauty and wellness

Pets allowed

Pets

Location

At the resort

Room amenities

Manuel Crescencio Rejon International Airport

Casa Temazcal Hotel  Spa

Merida

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We had to read reviews before we booked this place but we didn't. Next time we'll be smarter. 
This hotel has a great location, walking distance from the center. This is the only good thing. 
1.We booked 3 nights about 3 months in advance. Upon arrival at 10 pm, the clerk told us that he can give us only two nights because they got group arriving and for the third night we have to find another place to sleep. Well, we called the manager and told him that we have 3 nights, we will stay 3 nights and we will not move nowhere. Actually,  we didn't and nobody bothered us, but it cost us 10 minutos rough talk.
2. If you expecting to have a spa or pool or mayan massage, you will not get it because they don't provide it anymore. At least, they didn't provide it in October. 
3. The our room ( #3 ) was unnormally small and old. Falling paint from the celling, rusted beams, the light fixture in the shower's celling hanging on one drywall screw.....Really, just terrible. Actually, we didn't spend lot of time sitting in the room, but it was bad experience. 


The worst place I ever stay.

The reception staff has good english and very good tips, they are always helpful, e.g. during parking. parking area is secure, and requires a walk to behind the corner from the hotel. They have nice common area. Location is also good-short walk to the city centre. Beakfast is good, filling, but the same every day. toast with butter and jam, fresh fruitss (papaya, watermelon, banana), coffee or tea, eggs with ham or alla mexicana with not spicy peppers. should be accompanied by toast, but sometimes you just wait for ages, so you eat the eggs without it, it is a served breakfast. That brings me to a bit negative impression - breakfast staff is extremely slow and with no english, do not expect to get your breakfast at 8, when the breakfasts officially start, that is still time of preparations. The navigation to the hotel is a little wrong -it is a bit further on that street. (if I remember well, the building number was wrong on booking.com) no sign though... wifi only works in the common areas and it is very slow. They have no lift and very narrow staircase which could be problem with heavy luggage. Last but not least, they could provide a city map, but they don't, so bring your own. However, I would recommend this place to stay in Merida :)

6-rooms hotel near the centre

he water was sometimes turned off and rooms could use towel racks. But these are minor quibbles for such a friendly, well kept and located hotel.
I loved staying at Casa Temazcal. In fact, I wound up staying 2 extra nights. I could have stayed elsewhere but the staff, especially the front desk guys, Enrique, Xavier and Carlos, made my stay extra special. They are so personable, so knowledgeable and helpful, and just all around great guys

Great place to stay!

When we arrived we discovered that there is no pool or spa as advertised. They tried to say the credit card machine is broken and they can only take cash. We told them we are going to stay somewhere else and we left. Then they charged our credit card a no show fee of $400 pesos! Disgraceful!

Terrible! Do not book!

I booked ahead of time a room at this hotel without reading the reviews. I was in Cancun on my way to Merida and needed room in 2 days time. Didnt bother to read reviews but the price was excellent, prime location, pictures looked good, WIFI, Breakfast and parking all included. Payment was supposed to be done at the hotel. Even better!
Booked and received confirmation from booking.com. All set. 

When I arrived at the hotel I am told my booking was cancelled due to technical issues with the AC unit and they dont have another room but they booked me to another hotel around the corner, same class, same price.  
The lady at the front desk was nice, the hotel looked nice and quiet, excellent location, literally steps to the main square. Not happy but i had to play along, it was getting late and I was tired. 
So I went to the other hotel...... bad, bad, bad. No breakfast, rude and non English speaking staff and the last but the least,..the price of the room was almost double of what I paid. 

I came back the next morning for the breakfast, yes, they finally offered and there were 2 ladies going through the same thing i went through a night before. their room was cancelled and they were being offered rooms some place else.
Therefore...be aware, that might be happening to you too. They advertise cheap accommodation but they will not offer it to you. Be careful.

I was told a night before the breakfast starts at 7 am, wanted a head start and I was at the hotel at 7:30. I had to wait because the breakfast actually was due for 8:00 am. Only one cook for about 12 people in the small room waiting for the breakfast.

Poor breakfast, jam, butter and toast and a little fruit. I was brought a mug of coffee with cream without even being asked. I dont drink coffee, never did, i had to wait 10 minutes for tea. When my breakfast and my tea was done and i was getting off to leave the lady comes and ask in Spanish (no English) how do I want the egg? Are you serious? Now, after 15 minutes and when I was just about to leave? I said no thanks....and so should you to this hotel!

Walk away, there are better places!

Casa Temazcal Hotel Spa

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