Name: Harbour Inn Melaka
Address: No. 28, Jalan Melaka Raya 35, Malacca, Malacca, Malacca, 75000, Malaysia
Rating: 5

Air conditioning

24-hour reception

Smoke-free property

Security guard

Newspapers

Express check-in/check-out

General

Room service

Family room

Cable TV

Minibar

Hairdryer

Shower

Toiletries

Rooms

Accessibility features

Accessibility

Concierge services

Luggage storage

Wake-up service

Services and amenities

Coffee/tea for guests

Bottled water

Meals

Free Wi-Fi

Internet

Taxi booking

Transfer

English

Chinese

Languages Spoken

Free parking

Parking nearby

Parking

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Malacca International Airport

Harbour Inn Melaka

Malacca

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I had a terrible experience at this hotel. I booked 2 rooms, one fully paid for in advance, and the other to be paid upon check-in. When I arrived at the hotel, they informed me that the unpaid room was unavailable because they had sold it to walk-ins. Even worse, they couldn't find any record of the room I had already paid for.

The receptionist was completely unempathetic and told me that they are running a business and I should understand that. 
I was essentially told to find other accommodation on the spot, which was incredibly inconvenient, especially since I was with my family. 
To make matters worse, it was a public holiday, and we couldn't find any other available hotels. 
This was a clear display of poor business ethics, and it ruined our plans and caused us significant inconvenience.

Poor business ethics.

Hi im writing this behalf of my fiancée and her friend.
Your receptionist name daus were so flirty and making a disturbance throughout their stay in the hotel. Even worse, Your receptionist daus called them through the room number and asking them to come over to another room and spend time with him. What kind of customer service is this? Disgusting and unacceptable behaviour. I am writing to you to ask for your help in rectifying the situation. I would appreciate it if you could resolve the issue as soon as possible.

Receptionist Daus

I booked room for 5 adult and the room was too good and big. 3 aircond, wall fan, attach big bathroom and overall the room was clean and we were happy to get such a beautiful room in a good location. Reception was helpful. Room price is reasonable. And all tourists attraction places are nearby the hotel.

Very big and well facilated room

We stayed one (1) night.  At first, I can't complain that much, it was a basic hotel. The day-shift front desk was a foreigner (which I wasn't too happy) and told us just switch on the a/c but not to touch the remote as it may not be cold later in the day. 

We did as told and we went off for early dinner and shopping, expecting once entering the room, it was cold - yet it was not at all.  by this time, the night-shift front desk was there to assist. Yet it went to worse - a/c had no air. We can't change rooms as it was fully booked.  So the front desk tried his best to help - when gave the housekeeping fan for us to use.  However since it was a late-night, we do not intend to find another place to check-in, so we did not ask for a refund.

All in all, even though the hotel is basic.  But air-cond is a necessity and Management should pay attention to this and not to give faulty rooms and still charge the customer for it.

I can't give 1 star because the night-shift front desk really tried to helped me.

- ve

Staff attitude

I was great by a gentlemen by the name of Mohd  Bilal which need to be more friendly and change  his "dont care less attitude"  you know when you get this feeling of not welcome...

slow check in

we arrived early @ 1130am and was told by Mohd Bilal the check in time is at 2pm. we came back later at 3pm and to our surprise the room are still not ready and we have to wait for another 30 minutes!

wifi

the wifi was disappointment because you can get connected due to max limit caps impose.

+ ve

The Room

we book for 5 pax and the room are so spacious. They got 2 king size bed + 1 single bed enough for 5 of us. It also come with sofa set, TV,  Fridge & coffee making facilities (minus the coffee & cup). Just imagine the room size 20x50 just for you! The toilet also bigger then some of our  maids room LoL.

TV

the reception was good but no movie or sports channel.  

Parking

Parking are plenty thats the main reason I choose this hotel

The hotel are value for money BUT..

It's walking distance to the mall , night market and to Johor walking only if you don't mind the walking. WiFi is poor so if you need to do business online I suggest to look else where. But if you have a budget this is the place for you.

Not bad

If you work off your laptop and need good internet this is not the place for that. WiFi is poor you will have to go to the main lobby. And food and shopping is a shot 10min walk to the mall and Johor street

Spacious but weak WiFi

No brush tooth , TV not function and weird , can’t sleep well and the decoration got sudden gross feeling

Can’t sleep well

This hotel quite far from Jonker Street. Location of the hotel in the waze not so accurate. Waze bring us to the back row. Actually the hotel is at front row. Is a walk up hotel. Got 2floor. Each floor got WiFi and is working. They provide 2towel, shampoo and soap. The room furniture is very vintage type..TV not many channels. The bed is moving when want turn body due to the bed down there got rollers. Suggest they change the bed to a better conditions. The water heater pipe slightly leaking but still can use. Air con in good condition. I won't come back for second time due to location of the hotel and conditions of the hotel.



Harbour Inn Melaka

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