Name: Bridge Hotel
Address: Ronald Ngala Street Next to J.C.C Buxton,Ronald Ngala Street, Mombasa, Mombasa, Mombasa, 80100, Kenya
Rating: 5

24-hour reception

General

Non-smoking rooms

Family room

Rooms

Laundry

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Parking

Parking nearby

Location

At the hotel

Moi International Airport

Vipingo Airport

Ukunda Airport

Bridge Hotel

Mombasa

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

From changing 3 rooms on check in day to almost losing my life due to electrocution that's how horrific my stay was at Bridge hotel Mombasa. 

On check in day the first room allocated lacked WiFi connectivity with an alternative network running at speeds of 2 mbps. Close proximity to a nearby church came with a lot of noise that evening as believers were in praise. I requested for a room move which was done. 

The second room WIFI was only better by 3 mbps 😐. 5 minutes inside the room & boom a lizard 🦎 on the wall and a cockroach crawling on the floor which I handled by myself so as not to be that complaining. Having beared all those I step in the bathroom to take a hot shower & to a terrific disappointment it ended up being a cold shower with a spike of current passing through my hand and I hit the floor. (water heater switch is on and operated properly based on the room orientation given). A life close to being lost I couldn't entertain any more of that and requested for a manager and the info I got is that he/she already left but after about 40 minutes I received a man who said was the ass. manager to attend to my concerns.
Sadly no empathy about my health like inquiring if I needed medical assistance. 

Another room move is done to a pre-checked room by staff only for me to find the shower drain wasn't effective as the bathroom became flooded with water. I endured that for the late night (11pm) only to be a victim of a disturbed night sleep early morning due to loud music from the congregation at the church service just 5 metres away from the hotel. 

In all the 3 rooms the water heater system is very unsafe with open and exposed wires which is a life threatening utility to the guests and even the staff themselves.

Horrific and life threatening experience due to electrocution during a shower.

A very great accommodation for a budget traveller. Not on the high end level cozy but rooms with AC are spacious and with hot water! There’s an option for breakfast if you want, which is also basic but good enough! And the rates are very affordable!!! The staff very professional and helpful! And warm! That’s everything for me… 

A comfortable, safe, and budget friendly hotel with great staff!

Perfect place for budget conscious travelers, its near the city which is a few minutes away. Fort Jesus is a couple of minutes away by Taxi (Uber etc).

If you are looking for modest and cheaper accommodation this is your place to go. They have average size rooms and a small restaurant for your meals.


Budget Accomodation

Do NOT stay here. When I checked in after a long bus ride, my main and only request was a quiet room (which I got) and air conditioner (which I paid for and did not receive).

The room aircon system was faulty and ineffective. When I told the front desk that evening all they said is that it is "unfortunate." I requested a refund and they said that it was not possible.

The same evening, I was assured that breakfast would be ready at 6.00am. I paid at 6.30am and walked into the hall only to find some bread on a table and juice. I was told that everything had to be prepared. I tried getting my Kes. 500 back but was told again no refund. I left without breakfast.

The management of this budget hotel need a revamp. Again DO not Stay here.

Poor Customer service and payment for services NOT rendered

My colleague convinced me that I could have our management meeting at the said hotel after a training event.
I paid for the services rendered and to date two months down the road I am following up for a receipt which is required by my employer.
I have called, emailed no feedback received! To the management its a simple receipt! How hard is it to get!

Poor Customer Service

Nice clean budget hotel.breakfast is nice.
No special treatment but facilities are up to standard.
Location perfect to access both the city and nyali beach esp. If u have a private vehicle.
Buxton place not crowded.

Good

I booked this hotel directly by email and was unsure as to what I was getting into but it was close to where I had an early morning meeting. I was not disappointed. 
My well furnished room up a few flights of stairs was indeed comfortable and despite being in a busy part of the city, it was quiet. 

My welcome at reception was friendly and quickly booked in after travelling for 24 hours so all I needed was a good shower and comfortable bed and I got both. Free Wi-Fi in my room was a bonus

The breakfast was basic but adequate.  Keeping it mind that this is a budget hotel and is competitively priced I think it is good value. At these prices  we cannot expect five star luxury. Yes I recommend it.

Bridge Hotel

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Location

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