Name: Hotel Arthur
Address: 1-2-5 Kitahama, Beppu, Beppu, Beppu, 874-0920, Japan
Rating: 7

Computer

Smoking areas

Currency exchange

Smoke-free property

Newspapers

Television in lobby

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Laundry

Safe-deposit box

Services and amenities

Breakfast

Restaurant

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet

Taxi booking

Transfer

English

Languages Spoken

Parking

Parking nearby

Meeting and presentation facilities

Conference Hall

Business

Doctor

Massage

Sauna

First Aid Kit

Beauty and wellness

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Oita Airport

Hotel Arthur

Beppu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Hotel Arthur signage is too small and confused with the cafe, not easy to recognise even we arrived in front of the hotel.

Central location close to train station and restaurants.  Room was small but reasonably comfortable.  Helpful staff.  Breakfast was not available in hotel on 2 of 4 nights we stayed.

Good base in Beppu

Perfect location close to Beppu Station. Rooms were a good size, very clean, great bathroom. The staff were wonderful.

Fantastic stay

The hotel location is near to train station and close to mall and many shops
There is complimentary parking for those who drive.

Me and my wife stayed here for a night on our our 9 days Kyushu tour
The hotel breakfast on the 10th floor provides a good view of the surrounding.

As usual, rooms in Japan are small 
The beds are not comfortable for couples to sleep in
Even places for putting our 2 luggage are limited.

As we drove down from Fukuoka upon arrival and with sightseeing on the way, we did not sleep well even though we were tired.

Other than the small room and uncomfortable bed, we have no comment/complains about it.

Suggest you get a twin bed room for couple.

Room small and uncomfortable bed

Very good hotel. Close to railway station and very quite. Good local small eating houses within walking distance. Good views from 10flr restaurant. Very nice staff at checking and restaurant. Very clean rooms with appliances

RWC Trip

I had lunch with friend at the restaurant in Hotel Arthur which is on 10th Floor and it was so so good. Appetizer, soup, bread, main dish,  dessert and coffee. (It costs 1500+10% tax) Reasonable price compared to what we had. Everything tasted so good. We enjoyed our lunch there so much. Will go again for sure!!

Great lunch set!!

The first twin room given to us was next to the elevator and clearly was the smallest room in the hotel.  As soon as we saw the room, we asked for a larger room but the staff said there was none available for our first night.  After much discussion, the desk clerks let us upgrade, for an additional fee, to a larger room for our next three nights but we spent the first night in the tiny room.  There was so much furniture taking up so much floor space that it was almost impossible to find room to open one suitcase, let alone two.  It was nearly impossible for two people to move around the room at the same time.  Our second room, was a corner twin room and was very much larger than the other one.  There were two windows and the room had plenty of light.  The wired internet in the room worked just fine.  I think we would have been miserable if we had to spend four nights in that first room.  Our rating is based primarily on our newer, larger room, but we had to consider the small crowded room as well.

Although the staff spoke little English, there was one gentleman upon whom they were able to call who had excellent English and who was very pleasant in responding to our requests and questions.  The rest of the staff were quite reserved, possibly because they were nervous about dealing with English speaking clients.

We left an item behind and tried to contact the hotel by email.  Our messages went unanswered -  perhaps because of the language issue.  When we arrived in Nagasaki several days later, we had the concierge telephone Hotel Arthur to arrange for the return of our item.  We were pleased that it had been saved - it been 3 days since we departed.  We paid for the shipping and Hotel Arthur forwarded it to us and it arrived in two days.  We appreciate their kindness in wrapping and sending the package to our hotel in Nagasaki.

Good location, nothing special

Twin bed rooms are good sized (singles are very small).  The onsen is a real let-down after great ones in the Aso area - but it does have the essentials including sauna and a rock lined long pool.  The onsen is indoors and has no outside view - it is used by the public as well as hotel guests. Annoyingly, wifi is only available in the lobby (rooms have wired internet access only) - even more annoyingly, there is a smoking area in the lobby - so wifi users are forced into a smoking environment.  The Japanese breakfast is "ordinary" but adequate - indeed, the western breakfast is better.  The 10th floor breakfast room view is nice.  Staff are obliging and welcoming.  If after a nice onsen, I'd go elsewhere, but finding them is very difficult in spite of street signs.

Average hotel with poorly ventilated indoor smoking areas

The positives: 
Proximity to JR Beppu Station (just a mere 5-minute walk), a 24-hour convenience store is almost right outside the hotel, closely located to restaurants etc. I think the hotel's onsen was a bonus but unfortunately I didn't have time to soak in it at night. Clean rooms, decent enough for my one-night stay. I'd mainly used this hotel as a rest stop for the night (checked in at 10pm, checked out the following day at 7am for an early-morning train) and it fulfilled all my basic needs. 

The minus:
This hotel lacked character, and the tremendous warmth and friendliness from the staff (I'd stayed the previous night in a ryokan, also in Beppu, which had impeccable service). That said, however, I wasn't expecting much from a budget hotel. 

In-room wi-fi would have been great. (wi-fi only available at the hotel lobby)

Hotel Arthur

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