Name: Oyo Townhouse 011 Esplanade
Address: 5-A, Sudder Street, Near Fire Brigade, Taltala, Kolkata, Kolkata, Kolkata, 700016, India
Rating: 7

Air conditioning

24-hour reception

Currency exchange

Smoke-free property

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Netaji Subhas Chandra Bose Airport

Oyo Townhouse 011 Esplanade

Kolkata

child-bed

child-bed-fee

external-private-bathroom

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king-bed

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

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with-view

annex

basement

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Great location on sudder street, near to new market 5 mins walking distance and 15 mins walking distance to park street.
Other wi fi stores and restaurants are all close by.
Complimentary breakfast 🍳 is good. 
Popular among foreigners since sudder street hoards hippie clothes stuff.


Great location near to new market 

The hotel has made a fair effort to improve the quality. While the interior of the rooms are modern and relatively clean, the size of the rooms and the breakfast variety could be improved. They also need to start thinking about providing desposable toothbrushes and pastes along with other toiletries like some of their  nearby competitors. The staff are friendly but need to be a bit more professional. The booking and reservation system also needs to take into account booking confirmation and give preference to their online  customers over walk in guests. However the strangest thing about this hotel is the lift. Regardless of which floor you are on in order to go to your room you need to take the stairs once out of the lift. For all those shopaholics, this might be a spot of bother especially when going back to your room with them mighty shopping bags. Location wise the hotel is very good and just a few minutes away from New Market. Taxis are also readily available and Uber drivers can also easily locate this place. A special shout-out to the staff named Abhishek at the reception for his patience, excellent behaviour and helping attitude. The rest of the core staff members need to be a bit more professional but the cleaners are quite friendly and helpful.

Good location but needs improvement!

Convenient location but pathetic maintenance. Felt really sad looking at the maintenance of the property. We stayed there foe 5 nights and the list of complain is big.
1) First night after a tiring day we couldn't sleep on time because the door lock was faulty. It took one and a half hour for the maintenance person to fix it. Unfortunately, next day when we came back to the room after breakfast, the door got locked and they had to break open it. No value for people's time.
2) Unprofessionally managed buffet. They never used to replenish the stuffs that got over.
3) Once we had to request them to change the bed linen because it had blood stains.
4) Bathroom ceiling was hanging. We used to take shower under the fear of ceiling falling on head. 
5) Cleaning of the room and bath pathetic. Fixtures broken. TV cabinet and Dresser mirror broken.
6) The shampooing of corridor carpet was done from ages.
Solutions: 
             1)  Everyday thorough cleaning of guest rooms and public areas. and the     
                  same should be supervised.
             2) Regular maintenance and spring cleaning of rooms and public area.
             3) Periodic pest control and carpet shampooing.
             4) Renovate the rooms with simple, easy to maintain furnitures & fixtures.
They can do wonders if maintained properly. People who travel need comfortable, clean and hassle free environment. Hope they bring in some positive changes to  meet the requirements.

Management doesn't have value for the property

We booked our room a week before our flight but when we arrived there they said the room is under maintenance but we then found they offered the room to some other persons at a higher rate. Not expected.

Bad Service

I booked a room for 3 but when we checked in the receptionist told us the 3rd person had to sleep on the floor!!! I called the manager who was not helpful at all. We were forced to book a second room. Beware the rooms all so small and on checking out we found insects in the bed! Its called "spa hotel" but there is no spa centre at all!  So I will never go back there!!

Oyo Townhouse 011 Esplanade

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