Name: Hotel Silberstein
Address: Ave Charles Darwin & Seymour, Puerto Ayora, Puerto Ayora, Puerto Ayora, 200350, Ecuador
Rating: 8

24-hour reception

Smoke-free property

Ticket assistance

Garden

Television in lobby

Terrace

General

Laundry

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Library

Sun Deck

Recreation

Swimming pool

Pool facilities

Pool and beach

Meeting and presentation facilities

Conference Hall

Business

Pets Not Allowed

Pets

Location

At the hotel

Baltra Airport

Hotel Silberstein

Puerto Ayora

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Objectively there is no way that this hotel is a 4 star establishment.
It is basic and well run , but no more.

However…. There is an ambience about the hotel that adds up to much much more.
We were delighted with it as for 3 nights it was our longest stay on tour and it was great.

Everything they do and offer they do really well.
Our room was bright and spacious with a lovely big bed and modern, very cool ,air conditioning.
Wi-Fi was good although they did have to reset the router one morning.
Safe , hairdryer and balcony seating area.
Bathroom does the job, although a bit basic and hot water is intermittent.
The odd issue with insects ( expected) and our very own Gekko in room .

Location is ideal, at  one end of Charles Darwin avenue 10 mins walk from harbour.
There is a restaurant ( unconnected) next door that offers guests ten per cent discount, but we found the service there poor.

Much, much better was El Muelle 2 doors further down with lightning service , bright , airy and spacious, happy hour ( 2 for 1 ) all day, ice cold cocktails and Tuna steaks ( served rare to order ) to die for.

Breakfast in the hotel followed same pattern, simple ingredients, cheese , toast, fruit with some hot options including bacon with  eggs and omelettes cooked to order.Simple but very tasty , and lovely when eaten overlooking the pool area.

Lovely hot strong coffee and cold juices .

The pool  space , again small , was perfectly used with a well kept garden , seating area and very clean pool.

It was a wonderful stay and a great base to explore Santa Cruz and bring our tour to a fitting end.

Highly recommended.
It

Much more than the sum of its parts

The hotel staff is very friendly and exceeded our expectations. We are three generations traveling together and everyone was happy. Clean and comfortable rooms. Nice pool area. We even ate dinner by pool from 1835 one night and staff provided insect repellent. Good location. New Years festivities were fun.

Great location and friendly staff

Lovely little hotel. Very clean. A lovely little pool too. Good breakfast. There is a bar next door and they were happy to bring lunch in for sure and possibly dinner. Easy walk to the little port. The fish market is very close and fun to see sea lions, pelicans and iguanas trying to get the fish

Lovely little hotel. Great location

What an amazing quaint hotel in the center of town! Jorge, the manager, is incredibly friendly and speaks both English and Spanish. The hotel surprised us with our room decorated for our honeymoon with local flowers and chocolates!  Also, each room has a personal bottle of clean water by the sinks for brushing teeth (changed daily) and a huge water jug in the lobby to refill your personal water bottles. 
Minutes away from the Darwin museum and ALL shops, restaurants, and the harbor. 
The breakfast included was delicious!
Jorge and all the staff went above and beyond to make sure our stay was incredible!
Definitely recommend this hotel!!!

EXCELLENT NEW LEADERSHIP!

Thoroughly enjoyed my stay here. Great location close to all of the many shops, restaurants, cafes and bars. The courtyard arrangement means rooms look in on a lovely pool and patio area with paths and bridge to the different rooms and floors. Small reception is just enough. Room was clean and smart. Simple but with modern bathroom and good rain shower. Good storage and safe. Air con system very good plus ceiling fan. Comfy bed and a good sleep. A cockerel next door would do its morning “cock a doodle doo” though from around 5 which wasn’t always amusing but my ear plugs helped. No tv in room but not fussed. Breakfast room just off reception was smart and continental selection was enough to give you a good start. Staff helpful and friendly. Place has lots of character. Excellent.

A very nice hotel with courtyard style room arrangement and excellent facilities close to the main areas.

This is the worst place we’ve ever stayed. Exoticca placed us here as a “Superior” resort we paid EXTRA money for. Complete joke! 
 No hot water in the sink or shower. Brown toilet water. Room smelled like a sewer. Then before we demanded Exoticca to move us to a livable hotel, there was NO water at all. 
Dirty!! Bathrooms and floors need total scrub down. Totally out dated. They give you a pitcher of water in the bathroom to brush your teeth with. Ours had black things floating in it. Nasty! 
WiFi wont work in rooms at all. Don’t waste your money with this place or Exoticca travel- you will regret both!! FYI- Exoticca made us stay in this hell hole for two of the four days. Only moving us on day 3. Be wise people- never use this hotel or Exoticca. 

Horrible- don’t stay here!

I do not understand who and how has decided to give 4* to this hotel. It is situated centrally, the staff is doing all the possible to improve the state of things, but nevertheless the room was outdated, we had no warm water in the morning, WiFi did not work, the safe was broken, bedding was auwful.

The worst 4* hotel I ever stayed

Booked 3 prepaid nights for Easter 2020, had to cancel due to pandemic and suggested rebooking for next year, they agreed, was unable to book for Easter 2021 and pushed out into later in the year on flights, contacted them, no response to email. Then the website disappeared and now they won't answer the phone, my nearly $1,000 booking is starting in 4 days, no way of contact them and our family face a fine of €7,500 ($9,000) if we leave Ireland to get on a plane. We'd have been happy to pay an admin charge for the dates to change We have been trying to contact them for 6 months. Putting this review up is the last shot we have at contacting them, happy to delete it if they make contact, as 1 star reviews are not typically acceptable, but no contact availability is not acceptable.

Trying to make contact

In these  times it is a bit difficult to objectively review:

Firstly ii is very central so you can walk to the Darwin Centre or Fish market/ shops in a few minutes.
The staff are very helpful- and made sure we got to the airport on our final day. For that we are very grateful.
But the hotel is quite basic- there is no tv or wifi in the rooms. The wifi in the bar area is very weak indeed.
The rooms are quite large and some have been updated more than others. it needs more money put into the place to bring it up to standard- I feel sorry for the staff who were coping well under the circumstances
Our 'deal' came with an evening meal which was well prepared-- but there was no choice. The choices at breakfast were pretty limited too

Very central and very helpful staff

We stayed at this little gem of a hotel for a couple of nights! The hotel is in a great location and has clean compact rooms arranged around a small, but refreshing pool! Breakfast was good and the staff were friendly! Would definitely stay here again!

While staying were had the bonus of a Galapagos Lava Heron joining us by the pool, eating a Lava Lizard and then taking a bath in the pool! See Pics! 

Hotel Silberstein

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