Name: Isana Hotel Dalat
Address: 41-43 Truong Cong Dinh, Ward 1, Da Lat, Da Lat, Da Lat, 84633, Vietnam
Rating: 8

24-hour reception

Elevator/lift

Smoking areas

Security guard

Ticket assistance

Gift shop

Express check-in/check-out

General

Room service

Family room

Minibar

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Slippers

Toiletries

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Free Wi-Fi

Internet access

Internet

Car rental

Airport transportation

Taxi booking

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Beach/pool towels

Pool and beach

Beauty services

Beauty and wellness

Location

At the hotel

Room amenities

Lien Khuong Airport

Isana Hotel Dalat

Da Lat

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The bathroom smelled so bad, we had to keep its door closed at all times.  Asked to switch to another room, and was told no other room available.  This was during the low season (August), we barely saw any other guest besides us.  Receptionist girl was playing on her phone for a good several minutes while we waited for her to lead us to our room, dead tired from a long bus trip.  Do yourself a favor and don't stay here, don't make the same mistakes we did! There are plenty other hotels in the vicinity that are in the same price range.

Poor service

Horrible customer service.  The woman at the front desk was fine when we checked in, but as soon as our stay ended, she did not even bother to attempt to be courteous, seeing how we are no longer of any value to her.  After we checked out, we asked if we could use the restroom while waiting for our bus to arrive, this was what she said, and I quote "We don't have any restroom here!"  This was after she ignored us until she could no longer because we kept trying to get her attention.  We literally stood in front of the counter and she was sitting behind it, we kept saying "excuse me" multiple times to her and receiving no response whatsoever.That was not all.  We rented a couple motorbikes from her.  The gas tanks on them were empty when we received the bikes.  Not a problem, we thought, maybe the previous customers were inconsiderate and didn't at least fill up a couple liters of gas or something.  After we returned the bikes, we made sure to leave them with a quarter tank full of gas.  Guess what we caught her doing?  We went up to our rooms to prepare for check-out.  When we came down, we saw her hastily removing a gas pump from the bikes.  The woman was trying to siphon off the extra gas that we left in there for the next customers.  It wasn't until then we realized that the bikes we received were not empty for no reason.  She probably did this to every single one that she got back that had any gas left in it. Needless to say, we'd never stay there again.

Greedy, money-hungry owner.

Room was advertised as a normal mid range hotel, but when I checked in, I was told I had booked a small room with no window !After refusing that I was given the room i would have expected for the price paid.Yourselves and the hotel should be clear about NOT having a window ! Without knocking someone unlocked my room door and tried to enter at 8-30am while i was still in the room. Suprisingly !

No window in some of the rooms !

Rather disappointing, room was horrible, service was disgusting! Accused me of breaking the toilet intentionally

Horrible staff

I stayed at this hotel once before and found it very good. The service is still good there. This time, the room they put my wife and I in, had a bad odour. We let the receptionist know and that afternoon she moved us to a better room. Great service. Thanks for the stay. We really enjoyed it. And it was lovely to be able to park our motorbike under the hotel, securely. If I was to mention the only downside to the stay, it would be the cleaning staff who clean the rooms each day. They threw away my toothbrush for some reason. And they didn’t leave an additional toilet paper roll there for our 3 day stay. On two separate days we had to ask for more. Perhaps you could speak to your cleaning staff to rectify this small issue. Thanks again.

Great location to stay at

It’s a cheap hotel with a good location, small ro but smelly. 
We didn’t manage to stay here, our flight was delayed because of the weather condition so we have to change our itinerary and stay one more day in Da Lat.
Pretty much, everything is ok. Just one thing that bothers me “a lot” is the noise. 
Really really hate this hotel’s room, room doesn’t have soundproofing wall.
Very loudly hotel! I can not stand of the noise that customers here made.
Even in the early morning, a chinese tour stand next to our room and keep talking very loud! We ask the receptionist to tell them keep quite, because it’s a hotel not a karaoke or a club, especially when its 7 a.m in the morning. They didn’t do anything, and replied to us that the chinese tour will leave soon. But they was standing there for half an hour waiting for elevator from turn to turn, and keep screaming, we can not sleep. After the chinese tour left, there comes “cleaner group”, i’m not sure if it was them making those noise or the locals customers stayed next door. 
In short, too loud! If you are looking for place to rest i would never recommend this hotel.


You get what you pay for!

Nice & clean room . The location is great just few steps away to the crowded night market. Price is valuable too. They also have motor bike renting service. Staffs are friendly and they often try to help.

Good Location

They booked us into a room with no windows while we had booked one with windows. They then upgraded us to the penthouse with balcony to their credit. Great location however staff could be friendlier

Good location

The hotel room has good European style. Big window gave room a lot of light.

Convenience location.

Hotel was fine. Nothing special and nothing bad. I would stay again and recommend you do too.

Isana Hotel Dalat

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