Name: Timbers & Lone Eagle by Keystone Resort
Address: 219666 TL US Highway 6, Keystone, CO 80435, United States of America, Keystone, Keystone, Keystone, 80435, United States of America
Rating: 9

Elevator/lift

Smoke-free property

Electric car charging

General

Restaurant

Meals

Airport transportation

Transfer

Barbecue grill(s)

Recreation

Free parking

Parking

Conference Hall

Business

Fitness facilities

Sports

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Magic Carpet

Timbers & Lone Eagle by Keystone Resort

Keystone

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

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26-beds

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3-beds

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4-beds

40-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Checked into Unit #3068.  Actual unit very pretty, well decorated with comfortable furniture.  Excellent location.  Four bedrooms; 2 with king size beds and ensuite bathrooms and 2 with bunk beds.  Bathroom in hall.  Had full equipped kitchen with oil, herbs, paper towels as starters plus a Keurig coffee maker with variety of coffees available.  Three TVs provided.  Good layout; in/out skiing to River Run Slope and 5 minutes walk to Village.  Good view from balcony and safe area.  Keep in mind the unit itself was ok...it was the mishandling and competence of management.

There was no cleaning service, which we were unaware of.  Blankets had animal hairs all over them; there were urine stains on the carpet in 2 different areas and and scratch marks on the inside of the master bathroom door.  It's a no pets unit.  Chest at entrance had a broken lock which was very sharp and it was sticking out.  Cleaning staff said they were going to report it to management but no one came to fix it.  Called to get another condo and was offered one outside the village but we had no car; the other condo they offered was ready next day but was told by management that "it was not a nice condo"; that the one we had was better.  With that info we opted to stay where we were for 3 more days.  To top everything off we were charged again for our stay even though this was fully prepaid.  Took 5 days to get money refunded to me. This is a bad reflection on the condo owner that really has nothing to do with the problems...it's just bad management.  Should have heeded the warning regarding Keystone management from other reviews in Tripadvisor.  Vacation turned out well at the end but it could have been a fantastic experience instead.

Timbers unit #3068 was fine...Keystone Management unfit

The Timbers is a beautiful property & we had been looking forward to staying there for awhile.  We finally got the chance last week to stay in  Rm 8077 (4 bdrm/4ba) and to our surprise and disappointment there were too many flaws in the upkeep & service for a property of this caliber and price. The 1st disappointment was there was no housekeeping at all & we were not warned of this ahead of time. 2nd the thermostats were set to 76 degrees in all of he rooms and even though we reset them & called to have them reset, the room remained between 73 & 76 degrees throughout our 4 day stay. The bed my husband & I slept in completely caved in on 1 side after the first night. It was like sleeping on a slope the entire time.  We had many normal things go wrong, like the french doors blowing open and not being able to keep them closed because the door was missing the small piece that those type of doors have to keep them secure, the refrigerator not getting cold, needing more towels etc that they did begrudgingly take care of.  The young men that came to fix the problems each time were pleasant. I think the most annoying of all is when I would call for these incidents the woman on the phone would try not to send anyone to help. She even told me they might make us go outside if they had to come inside  to our room to fix the French doors. Perhaps they are extra cautious because of the pandemic, and that I get, however, if you are going to accept my money I would prefer full service or give me full disclosure so we can make a decision to stay there or not.

Top $$ Without Top Service Room 8077

We weren’t able to find a 3 bedroom available so we settled on this 2 bedroom with sleeper sofa. Not exactly ski in/ski out as compared to our past visits to other resorts- but not too inconvenient. The ski lockers are on first floor, skiers bridge to outside location on 2nd floor. For us, this meant go down from 4th floor to 1st floor to get skis, then up to 2nd floor to skiers bridge, short walk to slopes. Condo had everything we needed to cook some meals. The heat was very inconsistent during our stay - main room too hot, bedrooms and bathrooms too cold, I’m not sure if the thermostats in each room were working at all. Beds were extremely uncomfortable.  My son accurately described the beds as “soft concrete”. Nice balcony with grill(we didn’t use in the below 0 temps). Heated garage is limited to 1 vehicle per unit which is inadequate for larger groups with more than one vehicle. Also very difficult to park larger vehicles inside garage. 5 minute walk to river run village. VERY expensive during new year holiday so I guess I expected more. 



Condo 3075

This was our second visit to the Timbers.

We stayed in room 3063 this time.

Pros:
Condo building is nice 

Cons:
-Bit outdated
-Beds were hard as a ROCK, Not kidding. My husband and I wanted to leave in the middle of the night because we couldn’t sleep. It was so bad. Going to get massages now because we can hardly move.
-there were two groups of “maintenance” that had to come into our for awhile during our stay. The second group was what was frustrating as they came to get ice off of our patio with loud banging when our babies were sleeping.... let’s just say they weren’t sleeping anymore. 
-hot tub was out of commission our entire stay and we had no idea until we got there.

2 stars because we like that it’s ski in ski out. But the rest sums it up. There should be a lot of improvement to keep their “4 star” rating. 

Best of luck to you if you stay here... maybe bring an air mattress just Incase you find yourself on a concrete bed like ours. 👍 


Concrete beds at the Timbers 

The two master suites in our condo were super! The extra two bedrooms were excellent, and the kitchen was well-equipped and clean. I recommend this rental to anyone. The hot tub and sauna were much-appreciated. Oh, and ski in and ski out—yay! 

Timbers & Lone Eagle by Keystone Resort

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