Name: InTown Suites Extended Stay Select Houston TX - Brookhollow
Address: 12925 Northwest Fwy, Houston, Houston, Houston, TX 77040, United States of America
Rating: 4

Air conditioning

Elevator/lift

Smoke-free property

Heating

Reception desk

General

Non-smoking rooms

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Internet

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartament hotel

George Bush Intercontinental Airport

Sugar Land Regional Airport

William P. Hobby Airport

Baytown Airport

InTown Suites Extended Stay Select Houston TX - Brookhollow

Houston

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

SEVERELY ROACH INFESTED!!! I checked into this hotel on 6/12/23 and quickly left at 3 am that night due to the severe roach infestation. They are so bad that you can smell them in the room, hotel and even the air coming out of the building in the parking lot. They allow you to look at a room before finalizing booking. The model room looks nice and so I was set on renting the room for the week. I check into the room and it reeks of a cigarette smoke. I ask to see the first floor room they had and it was less than appealing so I take the third floor room. I cleaned the room and start to set up. At night the roaches start to crawl out from the wall behind the dresser, the floor, the kitchen countertop and the bathroom. I didn’t keep any paper plates, food, seasoning or anything in the cabinets and they still came out. I decided before they started to crawl in my things to leave that night and I got another hotel room across the freeway at the Townplace Suites. No roaches here btw AT ALL!

The next day I speak with Kelly the GM at this location that I’m checking out because of the pest problem. She informed me that I should have told her so she could spray. I also told her the toilet was out and I had to use water to get it to flush. I ask for a refund on the dates I’m not staying and she states they can’t give me a refund. We go back and forth ( I want to mention I did not raise my voice or become belligerent nor disrespectful.) I ask if there is a higher up or corporate office and she states there is none. I call my bank to dispute the charges right there and my bank states that they just need the manager to authorize my bank to temporarily reverse the charges so they can investigate. She refused to help. She decided then to roll down the gate to the front desk, walk out and lock the door.

I’m experiencing temporary homelessness and they charged me $369 for the week. I explained that the money was needed for another hotel and it was all I really had. She was not moved. I actually spoke with one of their weekend associates a couple of days after and she was more than helpful. She stated that if I had come the first day or the very next day they might have been able to do something. I informed her I did.

Other issues with the room: musty roach/cig smell, dirty mattress protector sheet, toilet stopped working, front door appeared to have been kicked in previously. An obvious safety concern.

I’m currently disputing the charges with my bank. If it can’t be resolved there, I will utilize social media and small claims court to get my money back.

Also after she sprayed, and I returned to the room just to see if the problem had resolved, it wasn’t. Roaches still came out. Please see the pics below for evidence.

SEVERELY ROACH INFESTED

Roaches, roaches, roaches!Office staff hardly ever there.

Worst place EVER! Roaches in the room. A skinny white women knocked on our door at 12:30 am soliciting her body. Homles youg man slept and stayed at the 3rd floor elevator door. Men and women smoking weed right outside the door. Had to pass through all of this to get to my car. Elevator broke with my husband inside. Front desk is only open from 11am to 7pm. I felt unsafe 100% of the time. We checked out early.

HORROR HOTEL...BEWARE

These hotels are a dump you would be a crazy person to give these people your money. I’ve been here since August 20 my key has stopped working six times,  They’ve had to pry my door open, condoms outside, people leave trash in the halls it smells like mold/piss and there’s cockroaches the size of my hand. There is a lady they have a dog in here that lets the dog piss and crap all over the sidewalk. Do not rent from any of these places. I called the corporate office no one answers the phone. when my month is up I will check out. They will not give you your money back for poor service and disgusting living conditions. But they’ll let you check out. When you tell them about it at the front desk they just stare at you funny. They don’t care. Hear my warning!!

What a Dump!!!

Staff was rude and were threatened to kick us out because of 4 visitors the entire time which was about 5 days at the time. Remind you its an extended stay not a motel for a night. You should be alone to have people over if ite not a issue bothering other guest by being loud or whatever. Nope only the people on the check in can be in the rooms. Oh and my door the entire time wouldn't lock it just shut and opened like a front door at your house opens smooth and effortlessly ... gotta admit they keep the hinges and doors well kept just need to work on the locking thing people use to feel somewhat safe in a building of strangers. So maybe if it didn't stay broken until the day I checked out ALL 5 OF MY GUEST couldn't of just walked in anyways. 1 star. Again staff was ignorant and just lazy no F**** given additudes  just have no desire or want to help. They just get paid to be there regardless of your stay. And with all that said you can guess I'd never stay there again even if it was free. I left the 5th day and got a new room over the services provided. So I move my family to a smaller sized hotel with a locking door and came back to my unlocked hotel to get my stuff that wasn't stolen thankfully

"No more locked doors holms,,!,"*

Dion’s stay is still going very well!  I am so thankful that you are here!

I am happy!

Home sweet home

Horrible. 0 stars. Fire alarm went off multiple times with no fire. Elevator shut down during false fire alarm and we had to run out baby in his jogger down 2 flights of stairs. Police and fire swarmed hotel, these alarms have gone off at 4am, 6pm. I missed work because I couldn’t take a shower and had to transport baby from hotel due to alarms and his emotional state from alarms.  NO CAMERAS in hallways. Couldn’t tell who was pulling the fire alarms. UNSAFE. HOTEL LEAVES SIDE DOORS WITH KEY READER UNLOCKED. Homeless individuals roam through the halls hoping your door wasn’t shut all the way. Horrible horrible horrible. Not worth the money, will pay more for safety, security and calm environment.

InTown Suites Extended Stay Select Houston TX - Brookhollow

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